This place has gone downhill since COVID. If you care about your loved one, don't consider this…read moreplace! I have many horror stories regarding a loved one we had here. Thankfully we were able to get her moved!

Always surprised by the responses when Doc's and nurses say that this place used to have such a…read moregood reputation. Much has changes, people move on and I can only agree with some of the current (2021) employees of Good Sam Ft. Collins that say they would never bring a loved one to this place. All I can say is I agree, I sincerely wish I had never brought my spouse to this place. We have been repeatedly been the recipients of intimidation and yelling by the Social workers. We are lied to on a consistent basis by leadership and denied the normal legal comforts. There are some great people here but sometimes the negatives will out way the good when the negatives are so consistant.

Such a beautiful community with amazing staff! The leadership team cares about their residents and…read morealways puts them first!

UPDATE 8/22/2020. There is a new General Manager and a new "chef," read a cook with no credentials…read moreand dinners are getting worse and worse. There's no point in specifics, except to say only the cheapest cuts of meat seem to be served. The GM doesn't attend the Food Committee meeting any more, showing she has little time and/or interest in the Committee's thoughts, wishes or suggestions. She does hear complaints from residents which seem to go in one ear and out the other. So aside from some cosmetic improvements and some shuffling of staff around, it's difficult to see what she's doing besides protecting the chief cook. At this rate Mackenzie Place continues to slide down the star constellation. We are still paying a whole lot of money, and I rely on King Soopers and Trader Joe's for decent, good food. Thank heavens I like to cook. Over & out.

Let me start by saying the direct care providers are amazing.....however the "higher ups" are…read moreborderline fraudulent! They refuse to send monthly statements, refuse to reply to emails or phone calls, continually charge for things that aren't being done-despite our emails and phone calls. So much more but don't have the time to type it all. Oh how I wish I could say what we have heard from the staff, but don't want to risk getting anyone in trouble!

A few months in and so far, awful. Understaffed at every level. Unresponsive. Clearly not…read moreinvesting in employee happiness and retention. Beware on all levels- from health care to hygiene to daily management and administration. Facade seduces you on the sales end, but all is broken behind it. Hoping for a change, but no accountability or honest conversations about remedying thusfar.

My Dad died at this facility. He had open heart surgery two weeks earlier in Denver and had…read morerecently been released from ICU. After a few days, he was discharged from the hospital and moved to the Suites Fort Collins for rehab. It is likely that he was discharged too earlier, but I don't think this was the right kind of facility for someone with heart disease like my Dad. Firstly, he needed to be monitored at all times and a lot of the time he was left unattended, like he was just on vacation. There is no permanent doctor at this facility, but my Dad was still in a very weakened state. The physical therapists and occupational therapist pushed him too hard and weren't listening to what he was saying. They were most concerned with the incision where the surgery took place, but didn't have much experience with a more complex elderly person with serious cardiological issues. On Friday, he was very frustrated that his concerns were being ignored and he complained that his condition had worsened since he left the hospital, where he had been making progress. He was already able to walk with a walker and assistance. The following day, we went to see him. When we arrived the staff was running around frantically. We approached my Dad's room and he was lying on the floor. Apparently, the staff had just discovered him. We heard them say, "Call 911," and they were trying to revive him, but it was too late. We don't even know how long he was there before they found him. Someone in my Dad's state needed to be monitored at all times. I blame the hospital partly for releasing him to soon and to the wrong type of facility, but the staff at The Suites, Fort Collins was simply too negligent and inexperienced.

Filthy dirty and only found 1 employee that actually gave a damn about the patients. Meds were…read moregiven at the wrong times and we even had someone else's report in my moms discharge papers.

Coming from an HR, customer service standpoint the offices located here are beyond unhelpful when…read moreit comes to your concerns. They are more interested in getting you out the door than actually offering solutions.

My mother was here after a brain stem stroke. In California, the facilities gave up on her and…read moresaid "she's just going to die." Guess what? Once o got get here, she was dressed and cleaned everyday and in a special wheelchair. She was able to respond to certain things. She survived another 3 years. This company is wonderful.

I cannot say enough about Rigden Farm. My Dad was extremely apprehensive about relocating from…read moreSouthern Colorado to Fort Collins. He had been in his home for over 30 years and just couldn't wrap his head around the idea of moving. I called Rigden Farm and spoke to Kathy. She was extremely informative and answered all of my questions. She made me feel so comfortable about scheduling a tour. Kathy explained that she is off on Mondays and that Dad and I would be touring with Kirstyn. Dad and I arrived a little early and Kirstyn was just finishing with someone else. The receptionist was so friendly, showed us to the sitting room and offered a beverage. Kirstyn built a great rapport with Dad, she wasn't afraid to laugh and smile. The community is absolutely beautiful. The 2 bedroom apartment my Dad chose is large, bright, and more than enough space. Dad particularly liked the gym and the ability to walk down the hall for fitness classes. Everyone we've met along this journey has been fantastic. Angie took the time to answer all of Dads question during lease signing. She knew residents by name and shared many smiles. Since moving in Dad seems to be more himself. He is relaxed, eating well, and socializing. I wish he would've moved a few years ago.

My mother lived in her RFSL apartment for six years until her recent death at age 91. It was a…read moretruly wonderful living experience for my mom and our family. Staff consistently went "above and beyond" to provide skilled/compassionate care/support. I always enjoyed eating with Mom and her friends in the dining room, as the food was great, schedule was flexible, and the atmosphere never felt institutional. Entertainment/recreational opportunities were always varied and fun. I especially appreciated the in-house (but separately-contracted) physical/occupational therapy and home health aide services. I am a RN so I saw, personally and professionally, how well this place operates. I hope I can find a home as wonderful as this when I am older!

I wouldn't recommend this facility to anyone. Multiple residents walk around with bm and urine on…read morethem and the staff just walks by and doesn't assist. They have staff working there that doesn't have the proper dementia training! the staff is very neglectful and unprofessional. calling residents combative as an excuse not to care for the residents. I wouldn't want my worst enemy to be here. please please don't put your family or friends in this facility.

Workers there are NOT very attentive to their residence there a lot of them are left, defending for…read morethemselves repeatedly have to ask for something to drink Workers always on their phone or talking to each other some about the residents there Said fights brake out with them residents And when you go visit you have to hunt down someone to let you out It's a lock-down place