Popped in for a quick shop before dinner and there wasn't much of a wow factor other then coming in…read morein November they already have a lot of the holiday decors out. They don't have a lot of stores that would stop in for, pretty much what was appealing to me was things that I was looking for. Its possible that I am coming from the states, so there isnt that many stores that appealing to me. Parking - plenty Cleanliness - it was pretty good, I saw a few janitorial personal cleaning

This is my favorite store in the whole mall. The place is always clean and neat, and the staff are…read morefriendly and helpful.

Bluewater is a quality shopping centre. If you're looking for Woolworths, Primark or Peacocks you…read morewon't find them here. Instead there are lots of higher-end stores ranging from designer clothing to designer cosmetics and designer gadgets. Actually, it's not all second-mortgage shopping here - there are some 'normal' shops too, they're just a bit nicer than most high street equivalents. There are oodles of places to get a snack on the way round, like Starbucks etc. and there is a giant foodhall with choices for the discerning and not so discerning among you. On that note, a trip to Bluewater isn't complete without a trip to Ed's Diner - have one of their awesome burgers and a spectacular milkshake to find out why. Just make sure you eat when you're finished shopping though as you will just about be able to stagger to your car afterwards with the feeling in your belly. If you go at Christmas there are some superb lights outside as you approach the car parks - giant deers are among the best ones, but be warned, it can get super busy there too. Ample parking means it's not such a chore to go and the whole place is big enough that you don't feel crammed in - it's akin to a lot of the big malls in the States, and one of the best shopping trips (if there is such a thing) you can make in this country.

Went on sunday for the first time in a couple of years, should visit more often really as there is…read moreeverything under one roof. Was a little busy so if you find crowds intimidating then might not be for you. Grat afternoon, even better if you have a large budget as you can spend a fortune

I love Matalan and this store is no exception. They always have great offers on their already cheap…read moregoods and they always have so much variety. These include mens, womens, childrens, homewares, toys and kids. Their baby range in huge and they have some lovely bits. The cues are never long and they always call more staff to help. The changing rooms are clean and the store is well organised. It is in the retail park so be sure to take a detour when visiting lakeside shopping centre.

good large shopread more

Excellent place to shop. Easy free parking spaces and some great restaurants over looking the lake…read more House of Fraser. Debenhams. Marks and Spencer. Primark. Many brands such as Hugo Boss,Armani, Ralph Lauren ,Michael Kors , Tommy, Lacoste all in House of Fraser store

WORST CUSTOMER SERVICE IN A SHOPPING MALL IN THE COUNTRY!!!! LARGELY ACROSS ALL STORES IN THE…read moreSHOPPING CENTRE: Read HOUSE OF FRASER EXPERIENCE BELOW: WESTFIELD SHEPHERDS BUSH & BLUEWATER BETTER My gosh, we have given this place many chances, went a few times in Dec 2010 an Jan 2011, hoping they would have improved since a year between the last visit. As ever the grumpy, unhelpful, staff throughout e, was appalling the rude looks when you try to interrupt conversations of groups of staff having a chat about the weekend or their hair, was a recurrent theme. Worst: !!!!!!!!!!!!!!!HOUSE OF FRASER!!!!!!!!!!!! A lady in the jewellery accessories dept who was busy chatting about her weekend with a colleague leaning against the glass arms folded,, when I went to pay for something from the next section at her till, products from (Crabtree & Evelyn) I asked if I could pay at her till, couldn't believe her response, she said couldn't you find another till? I said no actually they are all deserted see and I showed her all the empty tills around? She then said, oh I can't take any cards at the till anyway. It was unbelievable , how rude she was. In the same store I think it was the towels section, two customer service girls were chatting away not doing any work, whilst we stood there waiting to ask the price on something, they then turned around rolled their eyes and gave a fobbing off type of response. In another section I wanted to buy the last sweater that was on a mannequin the guy with a very unusually deep voice, and dark hair took it off the mannequin then shouted at the poor helpful lad working there, and whispered make sure you put a security tag on it before you hand it to them! I think Bluewater is considerably more upmarket and better than Lakeside, I guess a lot of the Essex locals work at Lakeside and maybe haven't attended any customer service training but BlueWater is so much better, and so Lakeside seems really downmarket not just because of the staff, Essex role model Jordan was in that day, so need I say more? If it wasn't for the bargains I wouldn't have gone, but someone really needs to do more mystery shopping and undercover checks across the place, there is no reason why a bit of good decent customer service can't be achieved. Really should become a mystery shopper, Lakeside is shocking Gonna stick to Westfield & Bluewater in future most probably!

Lakeside Primark is really big and is set on 3 floors. It stocks lots more than the smaller stores…read moredo, so its great for cheap shopping. However, every time i visit the Primark in Lakeside its always a mess, its more like a jumble sale. If you visit on a Saturday or Sunday you need to get there early, otherwise you will have to look on the floor to find what your looking for. The mens section is really good here, my partner doesn't really do Primark shopping, but loves this store. He has bought many different nice hooded jumpers, and they have all lasted a long time because the quality is great. I never seem to see many members of staff walking around the store making it tidy. The tills are always packed, you normally have to line up for 10-15 minutes to pay, but if you've got yourself a basket of bargains you really don't mind. Tip - get there early, and use the parking located right outside the store.

Not bad at all. We were looking for handbags but ended up with 12cm heel shoes - pretty gruesome…read moreversion of a Kurt Geiger best seller but very good value for £17 - for that price you could just wear them once and throw them away. Just for fun, we also bought a pack of nine pairs of earrings for £2. Cheap as chips. (Just as well, since they went straight into the dustbin when the wearer realised how itchy they were). Would you believe people shoplift this stuff? Some of the packs had earrings missing - incredible! The queues were long but plenty of staff serving behind the counter so you don't wait long. A good effort.

This store in grays has 2 entrances/exits, it has one from the high street and one from the…read moreshopping mall, which is very convenient. The shop seems to have everything that you need under one roof. It sells clothes, hardware, homeware, garden furniture, cards, candles and many other things. The store is quite large and has 4 tills. The members of staff are quite hard to find, only the till staff are where they should be! If you cant find something in any of the other shops in Grays, you will definately find it in here! The prices are very reasonable too.

This is a really big Mothercare offering a wide range of baby items from clothes to bedding. They…read morehave a large selection of feeding products. Very helpful staff and most importantly the best baby changing and feeding area I have seen!! They have a seperate room for each and the feeding room has comfy chairs ideal if your baby takes long feeds! Also very good for privacy for those breastfeeding.