For the past two years that I have worked here, no matter how many people clearly outlined the problems (the management team), no fundamental changes were ever made. Instead, all feedback and criticism were thrown back in our faces and indirectly told it was our fault. Thus, creating a high rate of staff turnover and constantly hearing how 'there is never enough people' or 'we had to get people from other stores'.
Favouritism is rampant. They're also clearly not ashamed about whether it be amongst themselves or have favourites with sales staff. How can a sales advisor with over two years of seniority be provided less than 15 hours a week when a new sales advisor makes about 25? Let's not even get started on the number of passive-aggressive and downright unnecessarily rude comments I would receive. "Sure, I'm sick too; look at everything I've gotten done." or "And do you expect me to pull some jackets out of my pocket if there's none left in the stockroom?"
When working with New Look, you never get a 'thank you' after being told to do a task. Instead, you're never really acknowledged or checked up on - unless it's a week before the annual poll. I complained once about how the new sales advisors aren't appropriately trained, and I was told they were fine. It's a blatant lie because they're too lazy to teach them.
I have always found it interesting how the manager delegates the majority of her workload to her supervisors. Often, they pass on many tasks to the sales advisors, so they can only have a few things and then drag them out for the whole day. But, on the other hand, there have also been plenty of times when two or three supervisors would gather around a section of the store for an extended time and talk - not even about work. All the while, everyone else runs around and tries to pick up after them.
Not only that, when it comes to closes they. They would spend quite a lot of time in the office counting cash, or even during the day, and they would spend a lot of their time doing "admin work". Overall, my experience at New look was very overwhelmingly negative from the onset and throughout. So whatever you do, save yourself from working at this place. It is not worth it in any way. read more