I went here in September 2021. At the time, I had been struggling with a severe alcohol addiction…read morefor 11 years. This was my first treatment center, so I had no idea what to expect. I was very nervous and unsure if there was any hope for me. I spent a total of 90 days in residential treatment and also lived in the sober living home. During my time here, I became well-educated about my addiction and learned essential life skills that I had never developed growing up. I discovered how to have real, meaningful conversations and how to live my life with rigorous honesty. The staff was incredibly accommodating, addressing my needs and helping to reassure my fears. The nutrition program played a crucial role in healing my body, and I can happily say that nearly four years later, I am still in recovery--thanks to this program and the amazing staff. If you're truly ready for change and tired of living in the same self-destructive patterns, I highly recommend this place.

Bridging the Gaps saved my life. I attended Bridging the Gaps for drug and alcohol treatment in…read more2017 and successfully completed the aftercare program in 2018. I am very fortunate to have been connected to their program and, BTG not only saved my life, but changed my life. I have found a new freedom and a new happiness thanks to the clinicians and staff at BTG as they supported my first year in sobriety. They taught me the biopsychosocial-spiritual model of recovery and I continue to practice the coping mechanisms and life skills I learned through attending treatment at BTG. I am about 7 1/2 years sober at this point in my journey and I have several peers in recovery who went through BTG's program with similar time. This program works, it's worked for me, and it's worked for countless others, especially if you are willing to follow their recommendations.

Everyone is so nice and helpful. I have no pain tolerance whatsoever and they never get annoyed. I…read morelike coming here.

I feel very grateful for the opportunity that place provides me. All the staff are kind and caring…read more They contribute alot to my recovery and allow me to become better. This staff has gone above and beyond for me. I would urge anyone who is still struggling with addiction to get some information on how they can help.

Contrary to what you may read, the owners care. The staff cares. We struggle, as do most local…read morebusinesses to retain quality employees. This can result in delays. While this is frustrating- the owners and departments work hard to improve and help the best way possible. Working there for almost 3 years, I know the staff cares greatly. What I think is wrong is Yelp posting reviews from former employees and family members that have never been a client or employee. Read these reviews with caution. Come find out for yourself.

I thought everything was going decent up until my last experience that kind of made me change my…read moreopinion. Up until recently everything was done via phone call. My last appointment was supposed to be in person. But wouldn't you know it woke up with an extremely bad flu and case of pink eye. Which also caused me to be out of work for a week. So I called as soon as they opened and asked for a telephone appointment because of my condition. I was told they would reach out to the Dr and it should be ok. Later on in the day they called for copay like normal for a telephone appointment.. only the Dr never called. After that it was playing cat and mouse to get someone on the phone..I need my medication.. I've been off of it for months. But that doesn't seem to bother anyone there. When I did speak to someone finally they tried to flip it that it was my fault, they have a cancelation policy etc etc.. but why call for copay? Needless to say I am out of that copay. You would think with all the mental health issues going on in the world this kind of place would understand and do everything they could to stay on the up and up with their patients. Finally found a new dr, first appointment next Friday. I'm hoping it's better than this place

Tried to get an appt. Never got a response... I don't know what I'd wrong with this place, but they…read moreobviously don't need new patients...

This place is a joke. My son had an appointment there so we go in and set there for over a half…read morehour just to find out they wrote the appointment down wrong and they thought it was the next day. Huge waste of time. The therapist my son seen on the first visit seemed okay but if he can't keep track of his appointments that's a real problem. We won't go back here.

so far very unhappy with this clinic. I went to Martinsburg Institute for 10 years and had earned…read moremonthly take homes, so i only had to go in once a month. No dirty urines, always 100% compliant and basically flawless history. Anyways, in 2019 i transferred to Crossroads, which allowed me to transfer in with my monthly take homes right away. Then this year i had to move to ARS for insurance reasons. Initially they said it could be a month and i had to do 4 groups to get my take homes. I thought that was a bit much but still, i did that and then after i did that, they change what they said and now say oh it has to be at least 90 days to get takehomes. Despite tranferring my records and showing no reason. Its not just that they wont give me my takehomes, but the way theyve handled it and keep changing the requirements. I wouldnt have switched if i had thought i couldnt bring my takehomes. So anyone thinking about joining from another clinic, beware. I gave it 2 stars cuz i actually really like the nurses. And my counselor is a nice lady.

As a former employee, I can tell you that they are strictly interested in the money and being able…read moreto charge for services. The current supervisor has a private practice in the side, and rest assured that is her main concern. Do not expect support from HR or any leadership. Yes, I was let go and am resentful, which also means I have no fear of telling the truth. Not only do caseloads exceed legal standards, they pressure counselors to produce quantity and not quality work.

charges is $450 an hour. Encouraged me to make a return appointment, as if he were sincerely…read morecompassionate, stating that Valley health would work with me around the cost of the appointment. Well, they did not