UPDATE: Ronald Aleteanu, one of the owners, reached out to me via comment on here. He said "reach…read moreout directly so it can be resolved at the level it should have been", which is odd, because he was the one that initially sent me the business' refund policy when I asked for a refund and rejected my refund in the first place. It just feels like he is wanting to publicly look like he is addressing the situation properly. I did end up reaching out again today, per his request, and Elena Aleteanu, the other owner, has not changed her stance. She is telling me that they can't do anything on their end and that I need to reach out to Square. Square is telling me that they can't do anything on their end and that the business needs to initiate the refund. So, I reached out to Ronald again directly, and he did not respond. In addition, he got my Google review deleted and is trying to get this one deleted as well, but thankfully Yelp is a lot better about keeping honest reviews. I also forgot to note that the service was booked for two hours total, as a side by side massage. Elena tried to SCAM my sister and her partner by offering each a 1 hour service, one at a time (because of being understaffed), even though it is a two hour service. I paid $400 for the massages, so she's was trying to tell my sister that each service (which included a full massage and facial) of $200 was for one hour only, which is a lie. ORIGINAL POST: AVOID California Skin Care & Day Spa in Newark I prepaid for a service (it was a gift), received a confirmation reminder the day before, and made arrangements for my sister and her partner who are visiting from out of town. I even paid for an Uber to get them there. They arrived on time and the place was closed. No staff, no setup, nothing. They waited about 40 minutes, while I tried calling and messaging every available number. Eventually Ronald Aleteanu, one of the owners, responded on WhatsApp , but that did not change the situation and the service still was not provided. Between the Uber and waiting, this ended up wasting about 2 hours of their time (& money for the Uber), and they left with nothing. After all of that, Elena Aleteanu (who eventually came) claimed she had called and left a message (and at one point claimed that she talked to someone - a complete lie). I never received any call or voicemail, and I confirmed that the number I entered was correct. Their explanation just does not add up, especially since they had no problem sending a reminder the day before. What is most frustrating is that they still refused to issue a refund for a service they never provided. Instead, they only offered store credit, which is completely unreasonable. I would strongly recommend avoiding this place. I also posted this on NextDoor and numerous people replied noting that the same thing happened to them. So this is not an isolated incident. I've posted those screenshots here.

Was booked a spa treatment with my partner for 1:30pm. *see email confirmation*. The spa was closed…read moreuntil 2:30. Once the onsite manager came, Elena did not help the situation and lied multiple times and would not give us the owners number so we could request a refund to the person who booked this experience with us. BY 2:30 THERE WERE NO MASSAGE SPECIALIST ON SITE. She refused to refund us with NO SERVICE or SOLUTION. We are from out of town so this was our time and day our family member booked it for. Not how you run a business and NEED the manager to email/ call me directly to get this resolved.

Had my first appointment with Terilyn today for a custom facial and it was amazing. She is very…read moreknowledgeable and I look forward to our next appointment! She started by discussing my skin history and concerns as well as what I want to achieve with my skin. The facial itself was very pleasant and I even fell asleep! Usually after I get extractions my skin gets very swollen but I was very surprised to see no swelling on my skin after the treatment. My skin was also not irritated at all after the treatment. The place itself is extremely clean and I enjoyed talking to Terilyn, she is very kind and professional! Again, I look forward to my next appointment and seeing the progress in my skin!

Great experience! Highly recommend seeing Terilyn for your skincare needs. Had my first session…read morelast night and I woke up still glowing! I was surprised to see the improvements I have from just one session -- pores clean and less noticeable, redness is gone, and my stress/face mask pimples are dying!! I've had that thing on my face for weeks despite my own home care attempt with scrubs and retinol. I also took the leap with getting a Brazilian. My go-to for the past 15 years closed during pandemic so I've been hesitant to go to anyone else. Terilyn made me feel so comfortable and unashamed of my body. Scheduled my follow-up session before I left the studio. I'm so ready for this good skin, and for feeling good about myself again. Book with Total Bloom noooooow!

I've been coming to Beauty Legend for the past 2-3 years for acne and scarring, and I honestly…read morecouldn't be happier with how far my skin has come. When I first started, I was dealing with active acne and the scars it left behind, and the team took real care in putting together a treatment plan that fit what I needed. Over time, my scars have faded so much, my skin tone feels more even, and I barely break out anymore. These days I'm mostly in maintenance mode, just focusing on keeping my skin hydrated and healthy. Lena and Karen have been with me through so much of this journey, and they've truly been wonderful. They're attentive, so knowledgeable, and it's clear they genuinely care about how I'm doing at every single appointment. If you're struggling with acne or scarring and want a place that will actually help you see lasting change, I can't recommend Beauty Legend enough.

If I could give this place a million stars I would. Late 2024, I got double eyelid surgery and I…read morehad to get steroid injections for scarring. Unfortunately, my skin had an extremely poor reaction to it and I got acne like I never had before. My self esteem plummeted and I didn't want to leave my house due to my skin condition. Tried literally every product under the sun and nothing ever worked. I decided to give this place a shot, and it's incredible how quickly the results are. You can see photos from my first appointment in June to a few days after to the last week of the month. Lina spent so much time in crafting a dedicated plan for me and she has extensive knowledge of Chinese medicine/practice. I go once a month now for facial/extractions and every three months for microneedling. I barely break out now and my skin has never looked better! I cannot recommend this place enough (Biggest shoutout to Lina and Karen! These women are pros and their work and care sincerely changed my life!!)

I went for my very first facial last week, and it definitely won't be my last. My skin has always…read moregiven me problems. I have rosacea and super red, super dry skin. My technician was so patient and gentle during the facial to not upset my skin and she was knowledgeable about sensitive skin products and even taught me what to use on myself at home. This one trip to Curvy Goddess Body Spa was more helpful than the years I've spent in and out of my dermatologists office. Even now a week later my skin is less red and less dry, I would definitely recommend their services to anyone.

Really great customer service! Highly recommend this place. This local business has a beautiful…read moreaesthetic and even better estheticians. I got a Brazilian wax with Patty and she was so welcoming and conversational. She made sure I was comfortable and kept asking if the wax was too warm. Definitely recommend.

I love this place, I had deep clean for my skin today, it's really good, they have hydra facial…read moremachine, I feel my skin is so clean and hydrated now!!!! Also I feel my skin is so soft!!!! It's grand opening, they also have very good promotion now!!!! Check out this place, you will love it!!!!

I have been to her home studio in Dublin, the atmosphere was very calming and relaxing. Sue herself…read moreis a great esthetician. I've just seen her once, she combined Hydrafacial with different masks and massage. By the time i was done with my facial my skin was glowing. She also educated me on various skincare products which are natural free from chemicals and also good for my skin. I loved the whole experience, i will visit her soon again for another great facial.

I had the best experience at Aura Skin & Beauty. Giovanna was absolutely amazing! I made an…read moreappointment for a hydra facial and they were able to schedule me on the same day. Giovanna took really good care of me and made sure she addressed all my skin concerns before starting the facial. Thank you so much and I highly recommend this place for all your skin care needs.

I absolutely love coming to Aura Skin-N-Beauty! Ranjal is amazing ,she always does such a beautiful…read morejob on my eyebrows and I love how she shapes them every single time. She's very attentive and makes sure I'm happy with the results. The service is always great and I genuinely enjoy coming here. Definitely recommend Ranjal, especially for eyebrows!

The best place for regular threading/wax or event makeup or even complete makeover with haircut and…read morehighlights. I go here almost every 2-3weeks for my regular threading/wax, my little 4yrs old's haircut. Recently I had a make over with Asma and Karuna with going my hair short and full highlights. LOVED IT!! It was my first time for highlights, Karuna walked me through the whole process and different options and helped me choose the best for new look. I also had a Facial for sensitive skin, so far best facial ever which had complimentary foot massage as a surprise! Strongly recommend Pamper Yourself with Karuna, Fremont.

I found Karuna on yelp and to my surprise she is only few blocks from my house, since I get my…read morebrows done literally few times a year I'm very specific about how I get them done so I was very delighted when I seen some impressive reviews with pictures on Ms.Karuna's page. She is friendly and professional, work of place is very nice and clean and hip. She was quite smooth with threading the brows, I didn't feel discomfort at all, also reasonable price, she is def gona be my brow lady whenever I need to get them done. Thank you for such an amazing job.

I was visiting Oakland (from SoCal) this weekend and decided to made a Saturday noon appointment…read morewith Vivian. Be sure you book it in advance. When I arrived just a little before noon, Vivian already setup the room for me. I was asked to change to the robe and Vivian wasted no time and started my amazing wellness journey. Cleansing, exfoliating & steam, then I had couple different masks targeting different areas such as lifting & firming as well as calming & repairing. The 6 -course facial ritual I chose was focusing on my dark spots and sun damage, keeping my skin hydrated...etc. I'd never knew my skin was this "thirsty " haha. This hidden gem was easy to locate (inside Ma Belle Hair Salon) Plenty of parking space in the back. The facial equipments were high end products and clean. I will definitely go back again. Go to www.vivalumierewellness.com

This was a wonderful experience. Vivian was so kind and was extremely patient and worked to help me…read moreaddress my skin concerns. My skin was so dull but this brought back a lot of hydration to my skin and made it a lot more glowy. The inside was also super clean and modern