UPDATE: Ronald Aleteanu, one of the owners, reached out to me via comment on here. He said "reach…read moreout directly so it can be resolved at the level it should have been", which is odd, because he was the one that initially sent me the business' refund policy when I asked for a refund and rejected my refund in the first place. It just feels like he is wanting to publicly look like he is addressing the situation properly.
I did end up reaching out again today, per his request, and Elena Aleteanu, the other owner, has not changed her stance. She is telling me that they can't do anything on their end and that I need to reach out to Square. Square is telling me that they can't do anything on their end and that the business needs to initiate the refund.
So, I reached out to Ronald again directly, and he did not respond. In addition, he got my Google review deleted and is trying to get this one deleted as well, but thankfully Yelp is a lot better about keeping honest reviews.
I also forgot to note that the service was booked for two hours total, as a side by side massage. Elena tried to SCAM my sister and her partner by offering each a 1 hour service, one at a time (because of being understaffed), even though it is a two hour service. I paid $400 for the massages, so she's was trying to tell my sister that each service (which included a full massage and facial) of $200 was for one hour only, which is a lie.
ORIGINAL POST:
AVOID California Skin Care & Day Spa in Newark
I prepaid for a service (it was a gift), received a confirmation reminder the day before, and made arrangements for my sister and her partner who are visiting from out of town. I even paid for an Uber to get them there.
They arrived on time and the place was closed. No staff, no setup, nothing.
They waited about 40 minutes, while I tried calling and messaging every available number. Eventually Ronald Aleteanu, one of the owners, responded on WhatsApp , but that did not change the situation and the service still was not provided.
Between the Uber and waiting, this ended up wasting about 2 hours of their time (& money for the Uber), and they left with nothing.
After all of that, Elena Aleteanu (who eventually came) claimed she had called and left a message (and at one point claimed that she talked to someone - a complete lie). I never received any call or voicemail, and I confirmed that the number I entered was correct. Their explanation just does not add up, especially since they had no problem sending a reminder the day before.
What is most frustrating is that they still refused to issue a refund for a service they never provided. Instead, they only offered store credit, which is completely unreasonable.
I would strongly recommend avoiding this place.
I also posted this on NextDoor and numerous people replied noting that the same thing happened to them. So this is not an isolated incident. I've posted those screenshots here.