1/8/26 dropped off 3 Barbour Coats/3 hats to be sent for cleaning an 1 pocket repair. These are expensive pieces of clothing. Didn't hear anything for a month, called 2/3/26, spoke w Kristen to check on progress, she said the owner was away and that someone would get back to me. On 2/15/26 the owner Kyle, called me, very apologetic, stating that when my items were done he would mail them to me free of charge & simply send an email w an invoice for me to pay for the services. 2 weeks have passed, I left a message this AM 3/2/26 to check on the progress again, bc I hadn't heard anything. No call back. I then called again at 3pm spoke with Kyle. He accused me of "bombarding him with phone calls" and said I had no right to "take attitude with him" regarding my items and proceeded to hang up on me. Other than today's phone call, I only called his business ONCE. He is ridiculous. He felt there was no need to inform me of the progress. Mind you, I never received any sort of receipt for my items when I dropped them off and at this point, was actually concerned that my items were lost. Kyle did not like my concern about this, however, after two months I do feel I have a right to know as a paying consumer. So, in closing I will never give this shop my business again and have also left a review with the BBB regarding this experience. So rude. read more
