THIS IS THE ROOFING COMPANY TO HIRE! The facia of our home had a curved molding throughout and had to be removed and replaced with a straight facia in order to attach the gutters. As it turned out various parts of our home required 2 and 3 long wood heavy boards. The company sent out 3 teams and these hard working gentlemen did a PROFESSIONAL, PERFECT JOB. MY neighbors were so impressed, stating they observed this team working non stop. Very professional, courteous, knowledgeable, HARD WORKING. Left our property as they found it - CLEAN. Also important is that they're competitively priced. read more

I went on a website that said it would recommend different gutter people for a free estimate and they were the first ones to call me right away. I set my appointment and they came on time to do estimate and were very nice. I told them what I wanted and they said they would call me back to set up a time to do the job. They never called back. Waited a week and a half before calling them. They apologized and made a date to do work. They came on time and did a great job. The gutter looks good. read more

Absolutely terrible at returning phone calls. Was told someone would be at my house within 5 days to work on clogged downspout. One week later no show. Instead of " Kings" they are " Court Jesters". read more

Our house gets lots of leaves in the gutters that need to get cleaned twice at least year. I'm so happy I signed up for a service contract. It used to be such a hassle calling around to get someone out to clean the gutters. The guys are quick and friendly. Great service! Also the discount for the second cleaning is nice too. read more

Great Service / Honest advice We've used Gutter Kings for years. They are always prompt. Their people have always been professional. And their advice is honest. Recently I asked them to come out and talk to me about heat strips to prevent ice dams. They were there at the promised time. We discussed the issue and he explained why it wouldn't solve our problem. He could have easily sold me a multi-thousand dollar product but instead gave honest advice. I was baffled by the negative yelp reviews and wanted to share my experience as a very satisfied customer. read more

Not sure if this is the same one as Progress Ave in Chelmsford or if they just moved offices. I thought it best to use their own claims from the website and compare them. 'using our own hoses and equipment.' wrong they used my hose 'A no mess guarantee, promising that your home is left as neat as it was found' Wrong it was a shit show. They covered my deck and everything on it with what was in the gutters. Stuff hanging to dry, chairs, etc. Then soaked the stuff that was hanging on the railing with my hose. Going to take some time to wash the deck and chairs, shake everything out to get it back to what it was. Our gutter cleaning service crews are thoroughly trained and supervised to ensure that they perform to our high standards. Hmmn, wonder what their standards were if they used my gear and covered my deck with what was in them. Also I was working from home so they knew I was home and some of the ladders hitting the side of my house made me walk the perimeter to see if there was any shingle damage afterwards. wtf, not worth it when I am sure there are more conscientious folks out there. read more

I wrote my original Yelp review 5 months ago and I got this email out of the blue today (01/15/14) and the following occurred. I love how it ends with Carlos trying to discredit me. If I had written 2 reviews and they were both negative, then that's vindictive - with over a 120 reviews (most 5 star) and counting, I find it insulting. The time lapse is one of my favorite parts, as if the time they took to address my complaint was my fault. I think Yelpers would be insulted by Carlos's claim that "Unfortunately free review sites (like Yelp) only providing a sounding board for complainers & provide no real value to consumers." PLEASE FOR THE LOVE OF GOD STAY AWAY FROM THIS COMPANY !!! AND AGAIN, READ THE FILTERED REVIEWS TOO. Hi Andrew, Carlos d. has sent you a message on Yelp: Your Review "Is this a scam we don't have you in our records." I sent this message. Far from a scam. If anything I was scammed. As for YOUR records, that doesn't surprise me in the least. I had multiple calls from you in the autumn to have my fall gutter cleaning. And I just yesterday unsubscribed from your email list. .... Winter Gutter Service Due to the break in weather we are able to clean & repair gutters through this week! We are able to install gutters year round but cleaning & certain repairs can only be done in warm temperatures. ----------------------------------------------------------------------­---------- If you no longer wish to receive these emails, please reply to this message with "Unsubscribe" in the subject line or simply click on the following link: Unsubscribe ----------------------------------------------------------------------­---------- New England Gutter Kings 50 Boston Rd Lowell, Massachusetts 01852 US Then I got a call from Kevin after 5 months. Tells me he found me in the system. Says the system had the crew coming out to me the second time. I told him that they didn't come (I was home all day - took off work - I didn't get into Kevin with that). He apologized and offered me a FREE cleaning which I respectfully declined as last time they cleaned it wound up costing me several hundred dollars to have a power washer crew come to my home. We left in cordial, but I was firm in my opinion. Then I got this message. Hi Andrew, Carlos d. has sent you a message on Yelp: RE: Your Review "Andrew, Glad your getting the emails. We try to keep our loyal customers taken care of. Sorry for the trouble. I thought your posting came from a disgruntled employee. I am sorry the crew left a mess, that is excusable. Unfortunately sometimes our crews fail us in the field. We try hard to minimize that but with over 5000 gutter cleanings a year we do fail some customers, that is why we offer the guarantee, to prompt customers to call with problems so they can be addressed promptly and swiftly. Sorry we let you down. Also sorry that this had to be resolved by chat/texting as a result of Yelp posting. Good Luck in 2014" then Carlos posts this ... Carlos d. of New England Gutter Kings 1/15/2014 " Hide We contacted this customer to resolve his online complaint. Our records show that we we did go out and address the complaint. The reviewer disagreed which we are sorry for but given the time lapse now the point is mute. We made several offers to try to rectify the issue but were turned down. We have an excellent, well earned reputation. Please check out our A+++ rating on Angie's List or Home Advisor with over a hundred TRUE reviews. Unfortunately free review sites (like Yelp) only providing a sounding board for complainers & provide no real value to consumers. read more

Bad Communication and Totally Unreliable. They were scheduled to clean gutters and downspouts today. Told me it would be this afternoon. I spent the whole day waiting. No call no show. I called in the middle of the afternoon to see if I could run a quick errand before they got here. I was told there was no way at all to even get a ballpark time but "they were coming". Never arrived and no communication. NOT RECOMMENDED read more

Estimator Wayne came out and looked at 3 large sections-- did not send an estimate. reached back out and was told" I'll forward your request to Wayne...." Never heard back from Wayne. Never any response or follow up from anyone. read more

From take down to assembly this crew knew their stuff! You pay a little more but expect the best with this company! My new gutters are amazing. They came right out with their van and showed me samples of all the products available. My whole house was done perfectly in a day. I would highly recommend you use them for your next project! read more

These folks showed up before I received any info about when they would be coming. We weren't home. They dumped the gutter cleanings all over the house and yard, (usually this is collected into a trash bag and left for us to handle). It was all over the side of the house, walkways, windows, etc. they also used our hoses and left them all unwound all over the yard. When I arrived home I found 3 young men in my driveway playing basketball. I asked them what they were doing and they pointed to the NEGK truck. I said that nothing had been scheduled as far as I knew and who should I speak to. They said they didn't know and continued to play basketball. When I asked more questions one of them in particular became threatening. Long story short, they were rude, threatening, messy, disrespectful, disorganized. I called into NEGK and told them what was happening and they said they were sorry and it would not happen again and they would take $10 off of the $160 fee. I then got 2 invoices for $160, and a collections letter. I have spoken with NEGK 4 times since the incident and despite speaking to the same people, Jeremiah and Mike, there is never any awareness as to my account or what happened. I finally became tired of arguing, paid the full fee to avoid collections. I strongly recommend finding another company to clean your gutters. read more

New England Gutter Kings - Gutter cleanings dumped all over house and yard - Gutter Services Near Me - Lowell, Massachusetts

I have a colonial house with a family room extension. I was home and watched two guys arrive at my house in a snow storm and clean the family room gutters only. They were here for all of 20 minutes and ran to grab the check off the door before I realized they were leaving. I called the office and understood if they were leaving because of weather but strange they took the check. I was assured they would return within a couple of business days to actually clean the rest of the house but no one has come back. AND, they tried to cash the check but luckily I put a stop to it. They are not a good company to deal with and I would stay away! Not worth the hassle read more

I was very happy with the gutters installed by NE Gutter Kings in Medford, MA Will use them again if needed. read more

Do a little research on these guys. Called weeks ago for an estimate on placing gutters on a new home. Was told no one needed to be there... no problem... we will call you. Just called to ask the status and was told I needed to schedule someone to be there. Plenty other people out there who will show up and call back read more

They did end up coming out and redoing the job within a week or two, sending a very professional person who did it right and got my gutters clean again read more

I only write reviews that I think will help guide people to another company and also save someone else from a poor experience. I write this today to warn people that the company is very good at advertising and looking professional from the outside, but doesn't perform in a manner of professionalism, honesty, commitment to please or customer service. I called one day when considering getting my gutters cleaned and asked for someone to meet me to give me a quote. I left a message on an answering machine. The next day i got a call from someone that they 'Looked at my location on google earth and came up with a price" I was strapped for time and the budget i had allotted for the gutter cleaning matched to the quote. The day of the cleaning I was told they would be there between x time and x time. I got there at the beginning of the time they told me and there were two guys on my property who were 'just finishing up' SO not only did i not get a call that they were on my property, they were already done. The guy was so unprofessional and told me a slew of problems with the gutters after I forced him to show me what he did and his findings. At the end i said- Do you fix all the issues you just showed me. And he said 'NOt me, someone can from the company' To which i said "can you and your company - put together a quote and or itemized list of repairs needed' HE said sure. I NEVER HEARD FROM HIM OR THE COMPANY AGAIN. Two months later i got emails asking for payment. I asked for the quote Still never got it. I ended up paying them begrudgingly. BEST PART_ I got a gutter company out the other day to quote me and he said 'what company did you use, the didn't do one thing!" PLEASE SAVE YOURSELF THE HASSLE AND $ AND GET QUOTES AND MEET PEOPLE FROM OTHER COMPANIES! THE NAME IS CATCHY AND THEY'RE ON THE ROAD IN FLASHY CARS- BUT THAT'S ABOUT IT read more

Horrible - Their work is sub-par . All my gutters are leaking EVEN after I had them "fixed" Now I found out I have tons of rot on one of the walls of my house because of how the gutters were pitched. Thanks for making me have a $2000 repair because of your expert gutter hanging. Do not use them - awful read more

We hired this company to install new gutters on our home. Salesman took the time to answer all the questions and showed us their products. The guys that came out to put up the gutters quickly with not much problem or fuss. Overall it was a very good experience read more

We hired New England Gutter Kings to clean our gutters the last 2 or 3 years. We've been happy with the service until now. We'd schedule and they'd just clean the gutters out, no problem. BUT, I recently scheduled a cleaning online and tried to get in touch with them to find out when they would be coming (if they couldn't make it before the gutters froze, then I wanted to hire someone else). No response. Then I discovered one of our downspouts has split and needs to be replaced, so I tried calling them again to find out if they could replace the downspout during the cleaning - their phone service asked for all my information once again to get a call back. Again - no response. Finally, I decided to cancel and sent them an email. Again - no response. I don't actually know if they're still in business because if they are they really should return phone calls to people who want to hire them. As an ex-customer I am offended and disgusted. read more

This business is a sham, and they'll damage your home. The first time they came, they tore down screens from our gutters and left them sitting in the middle of our deck. They didn't leave any notes about the condition of the gutters or work needed (as indicated on their checklist), and there was no evidence that they had actually cleaned the gutters. When we asked for them to come back and make sure that the job was in fact complete and reinstall the screens, they once again didn't leave notes and left the screens hanging off our roof. Upon calling then to discuss the matter, I was threatened with "credit damage" if I didn't pay the bill. I followed up with them again and spoke to someone who seemed reasonable, but didn't follow up with me, and sure enough, the account was sent to collections. Following up again, I spoke with the same "reasonable" man, who had become completely unresponsive. We're now stuck with a bill for Gutter Kings' shoddy work, and a second bill to fix the damage they caused. read more

I had a terrible experience with these guys. I called to make an appointment for gutter cleaning, and that went fine. They called later in the week to say that they were coming on Sunday, when it was snowing and freezing rain was falling in the mix. I was incredulous. They came, pulled a ladder off the truck, put it back on the truck, and left. They didn't clean the gutters or even attempt to. I sat and watched the whole thing from my kitchen table, looking right out the window at them. Avoid these guys. Go with somebody who has a solid reputation. read more

Called to get a gutter repaired because like most, they seemed pretty professional. Long story short of back and forth phone calls, 10 months later my gutter is leaking in the spot that was "fixed". No return calls and when I did get someone, they were very defensive. Steer clear if you want quality work and good communication with good customer service because you won't find any here. read more

New England Gutter Kings dropped the ball several times on this! I had this job (gutter cleaning) all scheduled for November 29th, 2013 at my home, (this was prior to me going through Home Advisor for a new contractor and quote). I was told when I booked this the end of October early November that someone would call me to price the job, that never happened. The day of my appointment I waited for 1 hour and no one ever showed up, I called and left a voice mail and never heard any return call as to why I was left waiting. I called again the following week and someone took my request and apologized many times, he mentioned the owner or upper manager would call to fix the situation, that was at least 4 weeks ago, guess what still waiting. I mentioned several times to the person I spoke to if you have no interest in doing the job, no problem, I would find someone else local, he assured me I would get a call and get this rescheduled. After about a week of waiting, no one called, so at this point I called Home Advisor and they provided me 3 contractor names, New England Gutter Kings was one of them, but I declined for obvious reasons. By the way the other two contractors called me within 1 hour of me contacting Home Advisor to schedule an appointment. I used one of them and he even put back an elbow that fell out of the upper gutter for no charge. On another note I had New England Gutter Kings replace a gutter this past September at another house, the team that did the work forgot to put in a down spout, not sure how they could miss this since the sales person I met with drew up a diagram of where the two down spouts should go. We needed to reschedule this job to add in the missing down spout. The gutter and down spouts appear to be ok, I will see how the rest of the winter and springs goes to make a final call on the quality of the job. One last item, the job quoted was not what was charged in the end, it was an additional $70.00 which was never mentioned up front about additional costs, also my cable wires I had hidden under the vinyl siding and along one of the down spouts was exposed after the job. Needless to say the customer service and detail to workmanship is definitely lacking. I would recommend looking at another company and checking the references! read more

Customer service is first class. Did a great job removing old gutters, cleaned up nice.

I posted a previous positive review too quickly...these guys give you the run around! They came and did PART of a job at my house and then promised me about 3 x to return to finish the incomplete work. Not impressed. Job was half-assed. That they have the nerve to email me back and forth and claim they would return was maddening. Find another company! read more

I just happened on these reviews and see they are STILL doing a terrible job. I found these guys through the old Service Magic. The house is in Nashua, NH and the work done in Nov. 2012.. My experience with them: Price was right and they came promptly. Right around dusk. And did the absolute WORST job imaginable. Mud and crap all over the porch roof, deck, gutter faces and even spattered all over the second story windows and screens! They had barely left when I called their office to complain. The manager apologized and assured me they would come back to clean up the mess. They sure did. The SAME crew the SAME day, after dark to boot! The second time around the deck got cleaned and that's about it. The mud on the porch roof was smeared around some and the gutter faces and windows not touched. LOUSY JOB X2! I had to haul a garden hose up to the second floor to clean the porch roof and window screens. My wife had to clean the windows again (she had JUST cleaned them for the winter. Boy, was she happy). Bottom line: Find someone else, ANYBODY else. And as far as 'Agnies list' high rating? That list is a joke. The more a company pays them, the higher they go. read more

Other companies estimated $400 to repitch my front gutter and clean the downspout. This company came when they said they would, sent a two man crew who were experienced, did the work without any kind of hitch or problem... cost of $125. No muss no fuss... no ripoff. read more

Used NE Gutter Kings a few years ago and they used a faulty technique for connecting gutters. They came out and admitted that they should not used that technique because it consistently fails. On the day we scheduled for them to come out to repair work, they abruptly canceled and hung up on me. I would save yourself aggravation and money, and deal with another gutter company. Could not be more disappointed with this experience. read more

NE Gutter Kings added me to their e-mailing list from a previous inquiry. I responded to an email from them looking for a quote on a small job. Then i followed up twice when i didnt hear back. Either they don't want to do small jobs or they don't need the business that bad. read more

I scheduled an appointment for estimate. No one showed up. Called office and they said there's no record of the appointment. Then i was told someone will contact me but it never happened. read more

I hired these guys about a year ago to fix the gutters that I damaged while shoveling snow from my roof in the Winter of 2010. Rudy came out to estimate the project. He was a good listener and wrote a quote to replace my gutter and eliminate one of the down spouts that would be in the way of a proposed deck. I was not home on the day of the installation appointment, the crew they sent did a great job, but forgot to eliminate the down spout. I called and they determined that the crew did not read their work order correctly, they came the next week and did the job again. The quality of the work was good, I suggest that you talk to the crew before leaving for work. I am calling today to have them move another downspout because I am starting the deck project. I will follow up about this appointment. read more

Happy with a small installation job that they completed. Easy to schedule and they finished in a timely manner. Price was fair and everything was explained during the estimate. read more

Paolo, Al and Steve from New England Gutter Kings were here today, a Sunday, cleaning my gutters from about 2:30 until 5:00 PM, well after dark! They worked steadily until they finished, and by then it was completely dark. They were courteous, friendly, professional and careful, worked hard, and were up and down 32- and 40-foot ladders and on the roof where necessary. They did a thorough job removing the leaves and muck from the gutters and downspouts, washed out the gutters and downspouts with a hose, reattached a few downspout elbows, and cleaned up. In November I arranged with NEGK to clean my gutters. They scheduled and rescheduled it four times, but each time the workload or weather meant they couldn't do it. Finally, being mid-December, I and NEGK figured that the gutters wouldn't get cleaned until spring. However, on Friday, 12/16 NEGK called and said they would be out today, Sunday, 12/18. That was great news, except we got 8" to 10" of snow and freezing cold yesterday. I again figured they couldn't do it until spring. Remarkably, the crew arrived today. The weather wasn't too bad, luckily (post-rain and overcast, but in the 40s), and enough snow had melted that they could do the work. Thanks, guys! read more

I had used Gutter Kings for years without a problem as it's not rocket science to clean some gutters. Called to schedule a cleaning this fall, and suddenly the price almost doubled!!! It had been $125 for a two story house for years and years. For some reason, it was quoted at $225 this time around. After a run around with the clueless call center, I was transferred to a "manager" who couldn't care less that I had been a loyal customer for years. He proceeded to tell me they decided I was being under-charged and raised the price to the "correct" price. When I asked why it was such a big jump, his only response was that I had been under-priced since the beginning (!!!) Granted, he didn't actually say this, but I was left with feeling that he thought I had been getting a great deal all these years and that I should quit complaining. Fine. I quit complaining and cancelled the appointment. Easily found another company for the going $125 rate that came the next week. Then... another week later, I got the automated voicemail saying Gutter Kings was going to come clean my gutters the next day. Gutter Kings couldn't even properly cancel my appointment. read more

No! Just No!....Worst experience ever and I never even received their services. I received 3 phone calls for a quote to clean gutters (clearly nobody in the company is on the same page), but they did not give me a quote to install gutter guards that I already purchased (a request for this quote was in my inital email request along with the cleaning request). I was told somebody else would call to give me a quote for the installtion, but nobody ever did call. I called them to alert them to the fact that I was still waiting on a gutter installtion quote, and I was told they were sending my request to the main office. Huh? I called NE gutter kings, but my request was being sent to the main office? Who did I call then? I then received a voicemail that they would arrive at my house to clean my gutters a few days later (again without a quote for installing gutter guards). The voicemail never mentioned a time window for when they would arrive. I called gutter kings back to find out a time. Again, they would forward my question to the main office. Again, no answer. The main office called and stated that they did not provide a window of time. Friday came and I waited around all day. No shows!!!! I called the main office number, which I now had from my caller ID. No appology, but instead I was told that they "may" call to reschedule in a few days. I cancelled services at this point. Nothing, but a complete waste of time and added aggrevation. WORST CUSTOMER SERVICE EVER!!!!! read more

I hired Gutter King's due to reviews posted on Angie's List. My experience was excellent as well as the ones on Angie's List. I would recommend due to fair price and quality. Jim Blute was the one who came out and Bobby was the gentleman running the job during the installation. They were very pleasant and professional. I did go with the lowest price and I am happy with my experience. I would recommend Gutter King's for gutter work or seasonal gutter cleaning. read more

New England gutter kings did a Great job. The estimator was very honest very professional. They kept me posted on when they would be out here and arrived on time. The installation crew was very professional and was up front about an additional charge I would need due to a situation I knew could have been a problem. It looks great and I would recommend them read more

I am very pleased with the new gutters put on my house today. The company come out with an estimate when they said they would, they showed up when they said they would and did am amazing job. I am completely satisfied and will recommend them. read more

I recently called Kings for an emergency gutter repair, and I couldnt be happier I chose them! They worked around my schedule and we're extremely helpful in helping me address and solve my issues i was having with my gutters. They even found and repaired my rotten fascia board. Their Crew were extremely friendly and cleaned up all of the mess/debris from the job. Id strongly recommend them, Ill be using them for all my properties gutter cleaning/maintenance in the future. read more

We had gutters put on our house 2 years ago by a different company that totally screwed it up. We called NE gutter kings and they came over and pointed out easy fixes at a reasonable rate. All the people I worked with were eager to make our experience positive. The work was done well and in a timely fashion. If we had gone with them in the first place, we would not have had 2 years of headaches. read more