Classes were held on Zoom due to the Covid, and were handled well with the exception of the following: the instructor had to make an announcement and list the names of all students who have not yet made their final payment and therefore would not be able to take the final test during their class time on Zoom. An email or call to parents would have been more appropriate.
But the main issue with this driving school is with scheduling the BTW training. I have read the other reviews that shared the same concerns and I am in agreement. Scheduling BTW is not as seamless as it was presented when we initially vetted this school.
We finished classes in June and have had 1 BTW training since then and the instructor was 30 mins late. I had to call to the school to make sure we had the correct date scheduled.There was no call from the school letting us know that our instructor was running late. I addressed this issue, and the response I received was "we can not help traffic and / or maybe the instructor got stuck speaking with the previous drivers parents and got held up". That is all fine, just call and let us know- after all you are the providing a service to us that was paid for in full prior to starting any BTW training. No apology was given for the the instructors tardiness, just excuses.
I have attempted at least once a month since June to call and schedule BTW driving, to no avail. Left messages, they were not returned (and yes these calls were placed during "business hours"). Sent emails, only to get emails back instructing to call during business hours to schedule BTW. to date still not more BTW training.
This whole experience with very frustrating and when I chose to express my frustration with the school, it did not end well. I had words with he school representative which led to us parting ways and we will finish BTW training with another school. read more