We needed to open a new checking account in addition to our existing corporate accounts and made an…read moreappt. with Emily. She was very pleasant and efficient and the whole process was done in an hour and a half. Having banked with Wells Fargo both personally and for business for many years, I was not disappointed and very pleased to have been able to get this done.

Several years later....I'm the Treasurer for a local non-profit and we have a checking account…read morethrough this Wells Fargo branch. The organization also has a modest brokerage account that is managed by Wells Fargo Advisors in Reno. I was part of a fairly significant Board turnover, so names needed to be changed on the accounts. This turned out to be a multi-week process, involving lots of paperwork, a few visits to the branch office by me and other Board members, and having to repeat some of this process regarding the brokerage account. Any Wells Fargo representative I've talked to apologizes for the bureaucracy and silos, and continue on as making it easier is above their pay grade. At least they're professional about it, and tried to do what they could. After all this, at least the run and maintain aspects of our account have run smoothly, both in person and online. I also find my very sparing use of the organization's debit card (for bill pay) to be convenient.

Just the worst.. Having been a customer for a couple years using the Carson and the Minden…read morelocations, I can say it's the worst bank I've ever dealt with, no doubt. Awful customer service, no call backs when requested, weird fees for not using my ATM at least 9 times per month and even worse when trying to close out my bank account and loan, (wanted $5 just to send a monthly statement after they shut off online access). Also annoying that as someone of Italian descent, they went woke and cancelled a Federal Holiday, (Columbus Day), and replaced it with Indigenous Day. (Gov. Joe Lombardo issued a proclamation designating Aug. 9 as Indigenous Peoples' Day in Nevada). When I asked about it on X support they blocked me lol.

This bank charged me an INCOMING wire fee. Their whole business is collecting deposits and loaning…read moremoney. I wired a big chunk in, which would lead most banks to say, "thanks. Our whole business is collecting deposits so we appreciate your deposit." Instead, GNCU hits you with a pissy little fee. I hope this bank goes out of business because they trust people terribly.

Opened three CDs with no problems. Whenever I have a question about anything, they have always been…read morevery nice and helpful.

bank seems to have deleted my account.... with money still in it…read more..... I put the last 6 digits of the card when prompted. and also my SS# respnse was wrong info entered

7/28/2024- Nice and…read morenew credit union.. and it happens to be one we are members of.. Decided to check out the drive-thru.. Unfortunately, there wasn't a drive up atm.. Glad to know there is one when in town..

Nice to have this CU in this part of town. I was looking for a CU atm, but it has not been…read moreinstalled yet. 3 of the staff, to include branch manager, were friendly and explained the atm will be installed soon.

I'm new to Chase Bank as I came over as part of their First Republic takeover. I still really miss…read morethat bank as it was a pleasure to be served by them. Most if not all of my Chase business is online, primarily for checking and a number of credit cards. I actually like their set up and I find my mornings between them and Quicken to be straightforward and efficient. But there is that rare occasion when I need to visit a Chase branch, and luckily there's one within a decent drive from Genoa (and on the way to the gym). In person banking hours are limited, but the ATM (located wayyy in the back of the property, which so far has been all I needed.

I recently ended a near 20 year relationship with Wells Fargo and after doing my research, I…read moredecided Chase is who I would bank with next. I went online and opened my accounts. I was emailed by Amanda from their new location in Gardnerville and she asked if she could help with anything. I made an appointment with her for the following week. I was impressed from the moment I walked in. I was greeted by a representative and was immediately escorted to my Banker's office. The interior of the bank was clean, organized, modern, and sleek. It's really nice in there. I also like that with my debit card I am able to access the interior of the bank outside of bank hours and use the ATM that offers denominations other than just $20 bills. Amanda, our Banker, was super friendly, personable, and knowledgeable. She made the process seamless and was the cherry on top of what was initially a hard decision to leave Wells Fargo. Now, we're glad we did and we look forward to long relationship with Chase.

I love love love this bank, and this location! The ladies are so kind! For the first time ever, I…read morehad credit card fraud on my account and they immediately did everything they could to take care of it! THANK YOU! It was so scary.

Terrible customer service and Genny Jones is rude and obnoxious. Will never step foot in this bank…read moreagain.

Needed a cashiers check and we were passing by…read more Bank was empty, so one on one customer service! Drive thru also available for service!

Wonderful customer service! Every time I go inside I have a great experience. In this day and age…read morethat is rare.

Everyone there is lovely and clearly naturally gifted in customer service. Then there's Donna…read more Yikes. Talk about discouraging people from using them as their primary financial institution. I could stand to gain the world and I still would never bank anywhere that used her as a manager. I can not overstate that as far as my experience goes, everyone else was lovely and personable.

Locally owned. Great service. They even remember your name when you come in. A great neighborhood…read morefriendly business.