I have been here twice for Emergency Services. Both visits…read morehave been so well done; professional, friendly and informative. I have no complaints and if I ever have a choice of hospitals, there is no doubt where I would go. I also had a hip replacement performed in the acute care facility and same thing. Very professional, friendly, informative and always offering to assist in any way possible. Most recently l I was there on Saturday night July 19 with a shoulder separation. We even laughed on many occasions! They used the right pain medication. lol

On Monday Jun 23 my mom was taken to the Misericordia…read morehospital by ambulance, my mom was 94. She was taken in because she couldn't walk her hip was causing her issues no fracture but missing cartilage (that I read after i got home at 2:30 am.) My mom sat in the bed in the waiting room only saw by the nurse 2 times and a women who did an ekg then i was asked if my mom ever was in A Fib, ummm idk. But after the ask nothing was done. Finally at 3:20 ish she was put in a room. Told by an extremely nice nurse that my mom was 5th on the list. That was a hellish long wait because she was not seen by a dr until 7 pm, the dr said she was concerned about her heart and was going to have an xray of her hip and a heart trace done. We got the xray done at 7:30. We went back to the room, i talked to my mom while i folded her shirt. She went into cardiac arrest at that time, there was no saving my mom. She passed at 10:17 pm. I want to know if all patients are treated this way or just elderly? While i was thankful for the nursing staff when we finally got a room. I am not happy about the treatment she received. Would my mom still be here if she was seen sooner that day? Should the nurse who asked the question about the A Fib maybe should have done more or went and got a Dr? Are the elderly just not that concerning because they are old? What i saw happen to my mom that night i would not wish on anyone! At the end, the very helpful nurse told us we could stay with my mom and have as many ppl as we wanted so we did, but eventually we stepped into the hall because the room becomes quite warm, only to have some nurse walk up and ask us "are you done with ****" are we DONE WITH HER wth kind of question is that? My mom just passed. If that was the last hospital I could go to for treatment i would opt not to go and suffer with my issue.

It's hard to write a review for a hospital, specifically for an emergency department, if you don't…read morevisit one very often as you don't really know what to expect and what SHOULD happen. But what I can tell you is that my experience left me a little ... wanting. I spent about 8 hours in the ER at Grey Nuns on Tuesday, January 23rd. I was brought there by ambulance from home due to severe pain. It was my first time in an ambulance and I was sort of surprised at the lack of care (initially) by the ambulance attendants. I can't say for sure, but I got the impression that they didn't believe me at first. At least, not until I started throwing up. Then they started giving me medication and asking more questions. (Did they think I was just trying to get drugs?) I did discover that taking an ambulance to the ER is better than walking in on your own. You still have to wait if you aren't an emergency, but YOU don't have to do much other than lie there in pain. The ambulance attendants have already taken all your info and pass that along to the hospital when you get there. Plus, they don't leave you until you've been officially admitted to the ER, so they're able to help you while you wait -- something I'm sure doesn't happen in the waiting room. Unfortunately, the 4 doses of pain meds while waiting didn't do anything to help the pain, but at least they tried! Once I was 'admitted' to the ER, I was initially given a cubicle and a bed. After maybe 30-45 minutes I was taken to get a CT scan and when I came back my cubicle and bed had been given to someone else and I was relegated to a chair (not even a reclining chair). I was actually more comfortable in the ER BEFORE I was admitted. I talked to about 4 different nurses who were all nice, but obviously very busy. I also talked to one doctor (before and after my CT scan) who never seemed to finish his sentences and who seemed really distracted. It was determined that I had a kidney stone and I was given some pretty strong pain meds. So strong that they made me almost completely incoherent. I couldn't keep my eyes open, let alone listen to instructions from anyone. While my pain was gone, and I had a diagnosis, that was pretty much all I had. I was there alone, so I had no one really helping me except the nurses, and there were super busy. Plus, once I had been diagnosed, they really wanted me out of there. I didn't mind this per se, I really wanted to be in my own bed, but I seriously do not believe I was in any condition to be released on my own with no assistance. The nurse provided me with a prescription to fill, but since I was unable to do that Tuesday night, she was able to provide me with some meds to hold me over until the next day (thank god). BUT, no one explained WHAT the meds were or what I should do next. No one mentioned if I was supposed to follow-up with a doctor or how long the pain would last and what I should do if it didn't go away. It wasn't really until the next day that I realize I had no real idea what happened while I was in the ER, other than the fact that I was diagnosed with a kidney stone. My pharmacist was able to explain what the drugs were for, but they obviously couldn't give me any details about my specific case. I ended up calling 811 on the Friday following my ER visit to ask the nurse what the heck I was supposed to do! She was NOT surprised by my call. She said she gets a lot of calls like mine. This seemed to indicate a systemic problem. My kidney stone finally passed, but not after I became sick on the meds and sat in a walk-in clinic for over an hour waiting to see a doctor who had no answers for me. As I look back I realize there are several things that could have made my visit to the ER more effective: 1. ERs need to send patients home with WRITTEN instructions. This is so basic, it's crazy. 2. ERs shouldn't discharge people who are on their own and have been given medications that do not allow them to function properly. I think these simple steps would not only provide a better experience for the patient but in the long run, would save AHS money. Not only did I spend 8 hours in the ER, but I also called 811 and went to a walk-in clinic. I wouldn't have had to do the last two things if I had been discharged from the ER with proper instructions. It seems so simple....

It is with a broken heart that I write this review. If a zero could be given, it would be what this…read morehospital deserves. My beloved husband was lost to us during his negligent stay at this hospital, specifically Unit 53. Due to contracting COVID, My husband was admitted to the Grey Nuns Hospital on November 30th 2020.. I had no idea that would be the last day that I would touch him, have a face to face conversation, or just be with him. During the course of his stay we, his immediate family, were not allowed to visit with him at all: not in his room, not in the nursing area, not in the common areas, and not outside. Our only contact with him was via telephone. We repeatedly requested the opportunity to have an in person visit, but were repeatedly refused. When we asked why we could not have a single masked family member visit, were were continuously told "it is not allowed". On January 24th 2021, at 2:15 am a CODE BLUE was called. The code team was delayed in arriving to my husbands room, ostensibly "due to a lack of N95 masks near the room". When the code team finally arrived in my husbands room, nurses were at the bedside, However none of them were preforming CPR. The code team initiated chest compressions and the use of a bag valve mask, but to no avail - my husband was gone. HE WAS ALREADY COLD. I have no idea how long my husband may have been in distress prior to passing. I have not received a reasonable explanation as to why it took so long for hospital staff to notice that my husbands heart had stopped. I have not received reasonable explanation as to why my husbands heart rate monitor/alarm had been shut off or inoperative. I have not received a reasonable explanation as to why my husbands body was cold by the time hospital staff arrived and noticed that my husband was still, lifeless, and cold. To their shame, hospital management was allowing family members of other patients in the unit to have IN PERSON patient visits, yet our requests were arbitrarily refused. The chance to hold his hand, have a conversation looking into his eyes, and to hug and kiss him was torn away from me. The scars on my heart feel as though they will never heal. I have NEVER received a reasonable explanation from hospital management as to why we were denied visits while family members of other patients were allowed to do so. Sadly, senior management at the hospital appeared indifferent and callous when this issue was brought to their attention. I do not recommend that you allow your loved ones to be treated at the Grey Nuns Community Hospital. If possible, take them to a different hospital where management cares about how patients and their families are treated.

After being in the medical field for many years I can honestly say I do NOT recommend this clinic…read more I lived out of country for over 14 years to come back to the apidimi of socialized medicine. I chose Kensington medical clinic. At first, I thought I had made a good choice. Over time, I have learned I did not. At Kensington, I feel you are treated like cattle...get em in...get em out! You are lucky if you actually get 15 minutes with your doctor and still at best accomplish nothing. My doctor at Kensington forgets what tests (labs, X-rays etc she sent me for and to boot.,,NO FOLLOW up whatsoever. Her assistant is as phony as a two dollar bill! She's rude, abrupt and in my opinion a liar! I became quite ill and am still recovering. Over the worst part of my illness, WCB, my employer and insurance company sent many requisitions to my doctor and would contact me weeks after stating that they had sent required documentation 2-3 times with no response. I contacted my doctor assistant to inquire and she advised me in no uncertain terms that they have not received anything from these entities. I call all these people back and was emailed the fax transmission sheets and asked to confirm the fax number. I called Kensington again and spoke with my doctor's assistant and she confirmed the number and again in an abrupt tone, stated no documents have been received. I then advised her that I had copies of the transmission slips. She says "hang on, I'll go look one more time". It's a miracle she comes back and advised we just received it or I'm sorry, we just received it yesterday. I notified the companies who said "not us, we sent on this date, the date etc. Definitely not yesterday etc. This has not been the first time this assistant has been rude or lied to me. I had a prescription refill request sent twice from Costco and each time was told by the assistant she had not received it and was very abrupt stating it takes a week for the doctor to review and respond. Wow! Costco also confirmed they sent the request twice and sent again while we were on the phone. A few days later I received a call from the pharmacy stating they just now received the response from the doctor and would rush it out to me. Fees on doctors notes are outrageous. The insurance company requested a physician something or other to which Kensington charged me $195.00 which took about 6 minutes to fill out. I was grateful they filled it out immediately in front of me and gave me some grace period to pay as I was on short term disability and received only enough to cover my rent...not even extra to put gas in the car or cover a majority of monthly expenses. Not their problem...I get it. Here's my opinion...if you are a patient looking for a physician who truly cares about you and your healthcare...please do not go the Kensington. I am currently looking for a new doctor. As for the assistant...my opinion is she really needs to look in the mirror and consider a job change. People and honesty are not her forte. At Kensington I feel you are only a $$ sign to them. It's too bad as I feel if they focus on their patients instead of numbers they could do good things. Going here I feel like a bother to them. NO, I do NOT recommend KENSINGTON MEDICAL CLINIC

I went their yesterday late was told they can't take anyone else. I asked so I can just come in…read moretomorrow and walk in. Replied yes So I tried calling to see if I could make an appointment, I could not get thru in the morning . I came back with 2 hrs left in the day 1 person in the waiting room. I was told I had to make an appointment to get in. I told her that is not what they said yesterday, the sign out front says Accepting walk ins it doesn't read accepting walk ins by appointment only. I am not impressed & won't go back