This is about the office staff at Neurology Diagnostics-not the doctors. The scheduler is quite rude and impatient. As this is the first impression patients have with the practice, it does not set a good tone. Additionally, while I understand that the scheduler is busy, it is common to call repeatedly and not get a live person; it goes to voicemail. The voicemail instructions say to leave a message and the scheduler will call us back. This never happens. In fact, I had to reschedule my appointment and, after calling 3 times, left a message with the requisite information. Not only did I never get a call back, the next day I was charged a no-show fee. When I called the office number to ask to speak with someone, I was transferred to the voicemail of the office manager. The officer manager NEVER calls back (much like the scheduler). If the office manager does not want to do her job properly or interact with patients when they have questions or concerns, perhaps she is in the wrong profession. I also tried calling the billing department. No answer, no response. Seems to be this office's modus operandi. I will NOT return; my doctor has recommended another provider, and they have been lovely so far. For patients who are already dealing with uncertainty and a potentially lifechanging diagnosis, the behavior of the office staff is unacceptable. The entire experience was extremely unprofessional and disappointing. My advice: seek another reputable practice that will treat you with respect and kindness. read more