I went here to take a Microsoft developer certification exam. They provided the service they said they would, but the customer service was extremely lacking. The testing started at 10, the email from prometric said to arrive at 9:30. About 7 people trickled in between 9:30 and 9:45. The receptionist ignored us all, even when 3 people stood up from the chairs and formed a line. Eventually he mumbled that we should sit down, "it would be awhile." Everything he said was mumbled and I could barely understand his instructions. Nonetheless we were all soon signed in and taking our tests. Mine was a computer one- it scores you immediately and sends the results off to Microsoft, I guess. The computer was fine, the monitor wasn't lovely but it was sufficient. While taking the test in the room connected to the reception area, I had to occasionally listen to phones ringing and people talking. Not a big deal because it was pretty infrequent. I finished, the computer said that I passed. I got up and walked into the reception area and asked the receptionist if he gave me something, or if I would receive something in the mail. He went to the printer, got the certificate. As he came back to me he smirked and said, "What, did you fail?" I don't think this joke was very funny, and it wasn't very nice either... I give 3 stars, since the most important part, the actual test, went flawlessly. But it was hardly a high-quality experience overall. read more

I have went to NetXperts for quite a few exams. At best they were mediocre and at worst they were rude. This isn't something I can blame them for, but they are located next to construction which reduces the size of their normally full parking lot. NetXperts is located in the basement and is easy to find. They do a good job of abiding the rules set forth by Thomson/Prometric and Pearson Vue. You are required to sign in, empty pockets, and show two forms of ID. I have noticed over the past few years they have the best test availability as well. What I said above was all the good I could say. One day I was stuck in traffic and called them to say I was going to be late. In a not impressed tone, the man on the other line said "If you're 15 minutes late we'll have to reschedule." I know that is the rule but a bit of understanding would be appropriate. Last time I took a test there, another employee was rude. The receptionist went into a room after checing my ID and my signing in. I followed her and she asked if I signed the legal agreement, which I admitted I forgot to do. She said "I didn't tell you to follow me, so don't follow me." I can't say I was in the right, but a more tactful approach would have been better. In general, they offer the services they say they do but do it in a rude manner. I went to another location and besides being closer to me, they were kinder. read more

A test center is a test center. This one definitely had ancient monitors and mice, but did feature name brand (albeit very old) Dell PCs, which is a step up from the garage specials they usually saddle you with at these places. No, it doesn't compare to the UIUC office I took an exam at, but it's still nicer than usual. Other than that...chair wasn't broken...test started on time...score report printed correctly...not much else I could ask for. There was a bit of a noisy server rack in the little three position testing room I was placed in, but that kind of white noise doesn't bug me too much. It might others though, so worth mentioning. Yes, it's a long way from me, but it was the only place offering the exam I needed at the time I needed. So would I use them again? Well, there's nothing wrong with them, but hopefully I could find something closer to home. read more

AVOID AT ALL COST ... customer service is AWFUL. Waited for more than 2.5 hours and was just told to "reschedule". Three of us had confirmed appointments with printed receipts, but the central Prometric computer system wouldn't download. Instead of calling to troubleshoot, the guy made us wait ... did little or nothing ... and then told us to leave at noon because he wanted to leave at 2PM sharp. No empathy and no service. Parking is free and was available. The facility is in the basement, no sunlight, and poorly maintained. Advertisements on the wall are outdated for some certifications that don't exist anymore. One "Congratulations" poster was for candidates passing MS Word 2003. Just shows how much they care about running this business, and that's the poor service level you can expect too. PLEASE schedule ANYWHERE else! Save yourself the aggravation. If I could give this negative stars I would, it's the absolute worst facility I've seen in my 10 years of taking IT certification exams. read more

DO NOT, I REPEAT FO NOT TAKE AN EXAM HERE! I was scheduled to begin my 8 hour exam at 8am.. They were having so many technical difficulties that I ended up taking it at 9:30am! Imagine, spending an hour and a half extra thinking about taking one of the hardest exams in your life! It was horrendous... And I would def encourage no one to take an exam here! The computers were so old, and they kept freezing as well! read more

I should have read the other reviews before scheduling my test day to MLK. I went during my test day and they were closed. I don't understand why they would LET me schedule my test for that day, but then flag me as a No-Show. Unacceptable. Avoid!!!! read more

I should have paid better attention to the previous reviews. I had a test scheduled for today, but apparently they are closed for Columbus Day :( read more

NetXperts - Vocational & Technical School Near Me - Des Plaines, Illinois

I had an exam scheduled for three months, and they canceled three days before the scheduled time due to "an unexpected change in their schedule." I had paid for the exam with a 15 percent discount that was set to expire four days after the exam, and since I had such little notification, I could not reschedule with the discounted cost anywhere else. Nor could I get the center to reschedule at the discounted rate because I couldn't get hold of anybody there. Very unprofessional. I will never do business with them. They should get their accreditation taken away. read more

This is a scam to take your City of Chicago training voucher. Once the sales guy has the voucher, you are at his mercy. Most of the instructors are hired per class, are substandard and the word is he owes a lot of instructors a lot of money as they do not paid for their services once the classes are completed and he has pocketed the voucher. He makes false promises, does not provide appropriate training materials, books, or hand outs. The infrastructure was poor, and most of the SW licenses are not current. Sometimes you may be the only student in the class. If your voucher is worth 6-8K, he will run the class just for you with a substandard instructor hired impromptu. Be careful before you give him your money. Have him give you stuff in writing and do not trust the sales guy. Make him give you what he will offer in writing. There are plenty of batter schools to choose from in the Chicago land area. Stay away from this one if you can. Save your vouchers and dollars from him. read more

First of, This guy is unprofessional (SYED) I scheduled to take an exam after I took the exam I failed. Then he told me that he teaches the course, H e collected $2000 dollars from me and my friend making $4000 then he closed the business. I even paid for the exam for 300 he did not registered me for the exam before he closed..He is very dubious person. I always asked him that why the business are empty, he said there renovating the premises.......I will be happy if I can get help to arrest him and collect my money back read more

I went to take module supposed to be offered back in October of 2010 and up until now it's not offered, all I hear is that it'll be offered soon. It's been 2 years already! read more

I am a student from WIA, at NetXperts were suppose it's a professional training school, I would like to share my experience with this poor business and lack of customer service, The course I am taking is (Microsoft 2007 & computerized accounting) for 37 weeks, I start on May 18 2009 and finished Microsoft on July 22, 2009 and waiting to start accounting immediately after for the seek of the course to get it done, and wise use of government money where they are trying to help us get the education we need for better opportunity in future careers. I called 3-4 times a week when are we going to start our course because i want to get it done so i can start applying for jobs, finally on Tuesday of SEPTEMBER 8, 2009 we start I went to school after waiting more than a month and two weeks home, the council said again the other person couldn't make it again so you can start light today, after all this wait I was expecting and hoping to start seriously not only to waist time, when I asked him why light he said (DON'T" GIVE ME THIS CRAP) can you imagine a consultant talk to student this way, where student like me very interested in learning. for the past course days i never miss a day or ever was late instead i am always early for the class , on top of that, they change my class time regularly and i accept and understand from evening to morning or afternoon but its OK because i am on unemployment now where i can help with that, Finlay I will rate this business with nothing zero. for the way the consultant talk to me. read more

Despite the two star reviews Pearson Vue rebooked my exam to this location. I showed up more than an hour early, they insisted I was an hour late. Whatever the mixup between NetXperts and Pearson Vue, the guy behind the counter had way too much attitude. I will be taking my business elsewhere. read more

Worst testing site ever, don't go there! I scheduled exam at 3 pm. Exam is scheduled for 2.5 hours. In the middle of the exam around 4 pm, a guy came in and told me to wrap up my exam at 5 pm, he said he had a scheduled maintenance and I had to leave. I had to argue with him for 10 minutes, He told me never come to his testing site again! I had to calm myself down and speed through my exam. At 5 pm I rushed through my exam. I went out and watched for someone to come in, nobody came, he left in 5 minutes and locked the door. Worst testing experience ever. read more

Excellent test center. My test just got rescheduled day before from a location closer to me to this one and was lil worried after looking at the reviews thinking that I will have terrible day but nada. Great experience, easy to find the location, plenty of parking, great ambience for test which is exactly what I needed read more

Avoid it at all costs! Initially I had a exam scheduled on Thursday. Looks like the test center had notified pro metric that it will be closed but there was no indication or a note when I arrived at the test center that it will be closed. And yeah pro metric didn't inform it either. So I though it was pro metric mistake and got it rescheduled for Friday 10:00AM at the same center. I arrived at the test center on Friday at 9:30AM. There was no one and the center was closed. Test center is supposed to open at 9:30AM. The administrator arrived at a relaxed pace at 10:00AM and no apologies for being late. There were already six people waiting to get in having no idea about when the test center will be open. Later the sign-in process started and by the time he set everything up it was 10:30AM. My exam was supposed to start at 10:00AM. I was pissed-off by that time but still was silent and calm to just give the exam. The admin then told that I can start the exam. When I went to the desk and click on "Start the exam", I was seeing an error and unable to start the exam. When I told the same to the admin he rebooted and went off. It was not working again. Then he told he need to call Tech Support. I asked him would it help, he says recklessly "hopefully". Later I asked him why the center was not open at 9:30AM and everything was not setup and checked before. Its the responsibility of the test center to come at 9:30 when an exam is scheduled at 10:00AM. Then he started black mailing saying that if I don't change my tone/stop questioning he is not going to work with the tech support to resolve the issue instead he would reschedule it some other time.This is not the behavior expected from the admin of a test center where the candidate was waiting to give exam for two days and the exam wont start and there was no assurance that it will work and instead started blaming pro metric and other things. Finally I was able to give exam at 11:00AM with a delay of 1.5hrs. Time is precious. I took a part of time from work to give exam and I think test center doesn't give damn about the candidates time. With this experience, I decided that I am never going to that place again. My mind was not free when I started the exam and I don't want to happen that again. I decided to give my further exam at downtown location. I already told my other friends who were opting to go to that place to avoid it at any cost. I am also planning to take this issue to the pro metric. read more