worst, scandalous, bait & switch They offered bare bones domain registration for 2.99 but billed me 34.99 anyway. No one there to talk to. No option to cancel service within their system. Obviously an abusive business. Now I have to spend all day trying to get my 34.99 back. Is it worth it? NO and they know it. STAY AWAY! read more

Scammers. They took $500 out of my account without authorization and then turned off a domain that I owed for over 18 years even though the domain was paid and current. Then I tried to transfer my domains to a new name provider but was blocked with their 30-day security block scheme that is designed to keep customers from moving away from them. read more

Network Solutions a/k/a Web.com a/k/a Persolvent - The Torture Continues Still billing my account, after they agreed to credit all wrong charges. Will this be a monthly saga of torture which does nothing but confirm that leaving Network Solutions a/k/a Web.com a/k/a Persolvent was correct? Network Solutions a/k/a Web.com a/k/a Persolvent have been blocked from billing my credit card. Perhaps the reason there are so many name changes - they use multiple corporations as a shell game - is to evade the well-deserved bad reviews! read more

So horrible! Beware and listen to the other yelpers. I am so highly disappointed in the service, email, and now billing. Unauthorized charges totaling 822.00 is just the straw that breaks the camels back.... read more

After complaining on yelp, google+, twitter, and a sales rep that helped me earlier I was able to get a refund for the charges i was not able to review and authorize. They are decent and won't attract DDoS attacks like GoDaddy. Their normal domain prices per year are more expensive than GoDaddy, however. read more

I rarely write reviews, but I've been inspired to write these words of WARNING. This has been probably the worst interaction I've ever had with a "business." The fraudulent practices of Network Solutions, part of Web.com, are without shame and seemingly without end. I've spent countless hours on the phone, many of those on hold, sent 100+ emails, and filed two complaints with the BBB. One wonders what is the purpose of writing yet another 1-star Yelp review is, considering they already have an average rating that is the lowest I have ever seen. I write this in the hope that some other unsuspecting consumer won't make the grave mistake of interacting with this sleazy, unethical company. And if you've arrived here because you've already fallen into the Network Solutions/Web.com web of misery, you have my heartfelt sympathy. I wish you luck, Fellow Traveler, you will need it. read more

BUYER BEWARE!!! Absolutely horrible. The worst hosting company I have ever worked with. Technical support is completely incompetent. We have mobile site through their dotmobi service and they cannot support it at all. They don't even understand what it is. We have spent thousands of dollars on marketing for the holiday weekend and our mobile site is down! I called them to resolve and there is nothing they can do to fix it. I am looking for another provider and will never use Network Solutions again. I also had to block their telemarketing arm because they called nonstop. read more

If I could give one star I would. The web building tools are very limiting and uncreative. When designing our website I found that a lot of the web-building tools were not working with internet explorer. When I called for tech help the guy told me that I had to either download fire fox or download an older version of internet explorer. After downloading fire fox, I found that other web building tools did not work either. Basically I had to constantly log out of my account, reopen in fire fox, use what tools work, then log out again, log back in through internet explorer to use other tools fire fox did not support. I had to do this with google chrome as well for yet more tools that were unsupported by fire fox and IE. In addition to this mess, we recently changed the name of our business. When we called to purchase our new web domain name the women messed up the name and sold us the wrong domain. Net Work Solutions refused to correct the problem or refund us our money forcing us to buy another domain name. Horrible customer service Horrible design software Cant keep up with the most popular web browsing available. We will be canceling our business with this company soon and switching to someone more professional. read more

Worst. ISP. Ever. I was with the company for 14 years, having both web-hosting and domain registration through them. But their increasingly deplorable customer service, insolent, incompetent and rude behavior on the part of their overseas-based customer service representatives, exorbitant pricing and lengthy delays for the most basic changes to go into effect finally drove me to a competitor. read more

Called today to change our contact information, and it was unreal, absolutely no help from an individual that spoke little to no English, when I finally reached my pinnacle of patience, I ask where they were since they could not or would not give me a supervisor number or info,, they were in the Philippines. Sadly we just renewed our account, but believe me we will be looking for a new domain host in the NEAR FUTURE. There is a good reason for all the one star ratings...we will see how much luck I have on Monday when I call their corporate office read more

DO NOT use this web hosting solution. We lose emails, they never get sent, or we can't log in. This happens on a regular basis and disrupts our business. When we call to resolve or find out what's happening, they admittedly share they are experiencing "difficulties". They make no promise to fix or help with the issue. In fact, when we asked to speak with a manager, we were put on hold and hung up on. I really hope they work on their customer service and their platform in general. It's really disappointing to run into issues like this when trying to run a legitimate business. read more

Hands down the worst customer service experience I have ever received from any company. I have literally had to call 8+ times to escalate and re-escalate a refund claim, they finally send me a check and the check wasn't even for the full refund amount so I have to call a 9th time so the lady can tell me she will re-escalate the service request again. Your customer service and client satisfaction is a complete joke. I can't wait to transfer my domain from your joke of a company. read more

This is without a doubt the works company in their class. Use anyone else Blue host or Go-daddy are both way better options. Terrible customer service and awful upselling at every turn. Don't waste your money. I wish they were simply incompetent but they are not. They are opportunistic snakes, so take a little time, educate yourself and how things normally run in the industry and they when they start spinning you their line of BS you can leave with your money. Dont use these guys. Ever. read more

If you EVER want an unreliable, P.O.S. (piece of SH*T) website - make sure you go with Network Solutions! Not only will your website CRASH every week, (VPS service) costing you money BUT they'll deny any refunds (even though they done ya wrong!) and you will NEVER get to anyone to resolve any issues! Oh, plus the added bonus of speaking to their off shore, outsourced "customer service" HA! What a JOKE! Go with any other service EXCEPT NETWORK SOLUTIONS and please share this with anyone or any business you know! They are practitioners in the arts of deception and thievery! Went with GO-DADDY and couldn't be happier! DO NOT GO WITH NETWORK SOLUTIONS FOR ANYTHING!!!!! read more

If I could give Network Solutions 0 stars, I would. They are a criminal enterprise operating under the guise of a legitimate business with the intent to defraud people out of their money. There is no other explanation for how they operate. Network Solutions stole my credit card information when I used them as a domain registrar and signed me up for multiple products and services I did not want, and did not authorize them to bill me for. I still have my original order stating there would be no future charges. Come to find out they've been charging me for Email I don't use - and really, who pays for email associated with their domain? and professional hosting services I once again don't need, didn't order, and didn't authorize. I feel bad for the foreigners they have answering phones for them since they are being paid with money stolen by hard working people. They are also experts in attrition, hoping you will give up on seeking out a resolution because they intentionally make it impossible to get any sort of answer. Why do I need to be transferred to Email, to Technical, to Hosting, back to Email, back to Hosting to process a refund? Why am I told that that each department has to handle each issue separately when what refund I am supposedly receiving was processed as the same singular amount of the monthly charges? I've been told by two different employees I would be receiving a full refund for the months they've been robbing me, only to find out they were just lying like the rest of employees at Network Solutions. When you ask representatives on the phone, they all seem to have ID numbers that follow differerent patterns. Some have six digit IDS, some have ones that are a combination of their last name and a number. I suspect that these people are actively trained in the art of deception and fraud. I have not received any of the return phone calls I've been promised. However, Network Solutions wasted no time sending me a customer service survey via email. Their priorities are clear - and they're not anything having to do with providing solid products or good customer service. Their security practices are insane. After answering my security questions, I was asked to log into my account to prove I could access it. Then I had to hang up and have them call back to verify my phone number - the same one associated with my account - because , you know, I might be trying to defraud them. Stay away from this company. You'd have better luck just throwing money in the garbage. read more

Worst of the worst! These scam artists take the practice of locking your account to try and prevent losing an customer to the next level. I have owned the domain for 15 years, since before they were web.com, but they refused to give me my Auth code. After talking to 5 agents & 2 supervisors I was given exact procedure to be able to access my own account today. (Funny they only check ONE thing when I pay, the credit card authorization. But when it comes to cancelling, well that's a different matter entirely!) So I followed every step of their multi-tiered array of convoluted verification processes to the tee. It involved no less than 5 emails and 8 log-ins/password resets/ID verifications. After 4 hours I finally got the Authorization Code, the very next email said: "There has been suspicious activity on your account, it has been locked for 30 days!" Yup, even following their instructions generates this automated lock! After another hour on the phone they refused to release the lock even though everything was thoroughly documented through the previous 4 hours of calls. It is no wonder they are under Federal investigation! read more

If you're looking for a website builder, there are so much better ones out there. I am forced to use this one for a client who insists on using it but it has one of the worst interfaces -- it's so clunky and inefficient. Just tried calling customer service to see why my email password isn't being accepted and at 11:50 am on a Sunday, the wait is 15 minutes. Not. Worth. It. read more

I have been using Network Solutions to manage THOUSANDS of domain names since 1999... They must be one of the few digital solution providers whose level of competency and service has steadily declined every year for the past 13 years! The annoying pop up Chat window gets in the way of the buttons you want to click. Their DNS advanced setting propagated in 5 minutes 5 years ago and now take 2 days for the same process to complete. Their changes to user administered automatic renewed and non-renewed are designed to trick customer into accidentally renewing unwanted domains. Everything they change seems to be geared towards trickery in hood winking NetSol users into spending more money than intended. If they weren't NetSol, they would be noted as an online scammer shop! read more

I received a notice that my web site was about to expire in four months. "Renew today and save." I renewed, giving specific instructions NOT to use PayPal, but to bill to the credit card. Gave all card information and had the rep repeat it. A day later, my PayPal account is empty, halting business associated to that account. Although the rep repeated all information given to him, he did not listen. A case was opened. Haven't heard anything back from NS. Initially, it says, "This call is being recorded." I certainly hope this is true. read more

I used the online tool to renew the domain registration for a (501(c)3 non-profit at a cost of ~$35 for 1 year per domain. I was charged ~$345 in error using the online tool which added extra costs which I did not select. Within 1 minute or realizing the over charges, I called Network Solutions LLC and requested a refund. I was told it would take 2 days to process. After two days I called back. They said they saw that the original request was denied because they do not give refunds. I requested to only be charged for 1 year of service and they said they would process it which would take 2 days. After two days, I called again today and spoke with Caroline. There is no visible phone number for a "Billing Dept" and they will not internally transfer me to such a department, even though I would imagine it exists. The Customer Service Dept is acting as a buffer. I am unsatisfied with the practice of adding extra costs which were not intended to be purchases. I am also unsatisfied that the organization uses these types of sales tactics to over charge customers. I have the understanding that transactions are required to have a minimum of 3 days to refund and item. They stated that there policy is 0 days. In my case it was 1 minute. Also, the verifying or revealing nature was that customer service explained how I was receiving a real cost savings for the 5 year agreement after I requested a refund for the additional charges which acted as another deterrent to a refund. It's unfortunate that I have been a customer for over 10 years and with the down economy good business are now using these types of unprofessional tactics. 7/6/2011 Updated. The situation has been resolved. They went above to make sure it was taken care of once it was escalated to executive mgt. I changed their rating to 4 stars. read more

Signed up with them on Sunday. The past 3 days have been nothing but a nightmare. Noone seems to want to help. In 10 minutes I transferred 5 times. Looking at other companies to transfer my domain to that have expert customer service. If you are thinking of going with this company-DO NOT USE THEM. read more

If I could give them fewer than one star, I would. Horrible product and inconsistent customer service. Did I mention, horrible product?

Deceptive and misleading online domain registrar. The Federal Trade Commission (FTC) is investigating them for misleading customers. File complaints at ftccomplaintassistant.gov ICANN needs to terminate their Registration Accreditation Agreement. read more

Leaving Network Solutions for Shopify after being with them since 2004. They used to be great but has gone down hill for the past 5 years. Outages are commonplace, communication is horrible and features are severely lacking, especially with regards to mobile friendly ecommerce and mobile checkout. read more

Terrible fees and service. They will rip off your credit card with unwanted charges, the call center offers the worst service. Avoid this company and new parent company web.com. My client and myself are in over $300 to renew a domain name for 1 year - anyone who uses this company will either overpay or get their money stolen. I you aholes at netsol don't believe me, check out this Service Request 1-709012482. Domain names are available many places for less than $15/yr. DO NOT USE THESE CROOKS. I did not want to give them even 1 star. Rank them lower than Comcast. read more

I work for a multi-client agency and many of the services we provide include web design, development, site updates and maintenance. We are not a hosting company but we do manage hosting for quite a few sites. Many of our clients use Network Solutions as their domain or hosting provider and I cringe any time I have to deal with them on any level. In the 6 years I have had to manage projects that include Network Solutions services, I have never had a smooth experience. Rudest customer service, unprofessional, unskilled tech support, a completely useless website, a prehistoric cpanel...and more expensive than your average commercial host! I have worked with so many other providers on everything from software installation to full site migrations to database recovery so I feel I have a good frame of reference on what makes a good hosting provider. And Network Solutions isn't one of them. Don't waste your time or money, look elsewhere. read more

If I could give them less than one star I would. I am so utterly frustrated with this company. They do our web hosting and after dealing with them for a month and a half last year we were assured that our account was all updated. Fast forward to this year and we have the same issue. They were unhelpful, condescending, and rude. We will be switching companies and NEVER working with these people again. read more

The worst hosting company!!! We had constant issues! I have been trying for a month to get SSL Certificate installed on the site. They charged $59 for the service, and the month later I am still waiting. They give me constant work arounds and excuses and today I was told we need to pay another $59 to get this resolved. Unacceptable! read more

Poor customer service, lackluster technical support and worst very over-priced for what the market offers. Trying to contact a live person, no luck of course. Could only get in touch with the sales department, and three transfers later I am disconnected yet again. And of course, when stated I was going to transfer my business to another competitor (ahem "Go Daddy") they tried to bribe me with a renewal discount. I like that bribe to keep customers, good for them - but I assume if I did not wait on hold for 30 minutes and did not asked I would get screwed on prices like all their other customers. So bottom line, if you don't threaten them they will rip you off as often as possible. Great business model (insert sarcasm). Going to a competitor - good luck with the other dinosaurs Network Solutions! read more

This is the worst support I have ever had in my life, I have been with them over 8 years, now, I have to find another hosting service, and when I went to their facebook page to get help and complain, they deleted my posts! can you imagine! horrible support, thank God for Hostgator! David Hines Biointelli read more

I have NEVER left a negative review on Yelp for anything. I rarely even leave positive reviews. But my experience with Network Solutions has been SO POOR, it's actually pretty staggering. The ONLY time I deal with them is if I have a domain automatically pushed their that I won via auction, and every time I try to transfer my domain to another registrar from Network Solutions, they give me a VERY hard time. It's really amazing... I have had to call their customer service department about 10 times in the past couple weeks to try and ensure my domain transfers went through, and no matter what number you call, they transfer you and make you repeat your account information with every agent. HORRIBLE HORRIBLE company do not even consider them. read more

They are the only hosting service available for some urls, such as .tc extensions. They have become an upsell factory with zero support. They are so inept and incompetent that I will actually be moving my domains and changing my primary email address. A royal pain but worth it just to get away from them. If you are a current customer, try calling them today to find out why you aren't receiving email while people sending to you get an undeliverable mailer daemon. You cannot even get through on the 888 number because they are in the midst of another technical meltdown. read more

Everyone is right, this is the WORST company EVER!! They'll take your money quick, never give you an update to what's going on and will never, ever pick up the phone. After over an hour wait on the phone, I got someone live. They agreed to refund me because I never got the services I paid for. Just as she was finalizing my refund... guess what... drop call! Really Network Solution?!! You can keep the $10 you scam from me. What goes around comes around, and by the look of the reviews here, you have it coming HARD! read more

This company is evil. I'm not kidding. They have several covert business practices that sign you up for services you did not order. Classic bait and switch. As a customer it is almost impossible to find your current billings for services ordered. Their renewals are at prices of more than 3 times the industry norms unless you call and negotiate plus they charge for items that most others include in their basic service. Stay away at all costs. I have been with them for over 15 years only because I used limited services and negotiated the renewal costs. I am now transferring to a more honest provider. read more

Good grief, don't get in business with Network Solutions. For two years their email servers have been blacklisted for sending spam. Their response to customers? We're so big this is bound to happen, and we're working on it. Then after three lines of canned boilerplate they LECTURE customers with a stern warning about email passwords, which have nothing to to with the problem. In two years of my emails getting blocked because my domain is blacklisted, each reply I receive is a few lines of lip service followed by a stern warning about passwords. I use gmail to run half my company's email traffic owing to this. And their phone service is legendarily bad. I had a secret customer service executive I used to call for really bad problems. I don't know how I found her but she was in the home office and was amazing. I can't reveal her name. After Web 2.0 bought the company, she had to tell me: they won't let me help you any more. And expert reviews are just as bad as customer reviews, here's one from webhostingsecretrevealed: "Bottom Line: Do I Recommend Network Solutions Hosting? The answer is NO - a big no. Terrible customer service, unreliable hosting servers, absurd cancellation policy - trust me, you don't want any part of that in your life." Too bad there isn't a zero rating. I'd give it to them. But you know what? They just don't care. Stay away. read more

What a giant heaping pile of sh!t. I have worked in web design for over 3 years now, and I have to say that not only is this the most poorly organized control panel I have seen, but their ecommerce "solution" is a joke. It renders everything in nested tables (it's 2015 not 1998) and it's impossibly disorganized. Moreover, you can't host a blog within the ecommerce platform... Who runs a successful ecommerce store without content marketing these days. To dump gasoline on the inferno of hatred that I feel for this company, their customer service is a joke. I've worked for a company managing their website for 7 months now and despite the fact that I have all of the company's login information, I can access any security feature, change any detail I want... tech support won't talk to me because my name isn't listed as the account owner. Give me a g-d d-mn security key, the owner of the store has too many other things to do than worry about talking to you. Bottom line, don't use this company. They have horribly outdated product, they are extremely overpriced and their customer services is nothing shy from atrocious. If you want a real hosted ecommerce solution go to Bigcommerce. read more

I have had a Net Sol Image Cafe 1000 page website for about 10 years. I publish the Oceana Voices eMagazine (oceanavoices.org) in Oceanside, CA, and have readers across America and many in Ireland and probably beyond. The Net Sol engineers started playing with this website and no doubt others about a week ago, totally screwing up ability to work on it, and meet my normal publishing timetable. I have called them daily, and they have lied to me daily about their engineers having it fixed "by 3 O'clock" or "they say it won't be long now." Don't let yourself get into the mire that they have prepared for me, and KEEP AWAY FROM NETWORK SOLUTIONS! GET SOMEONE YOU CAN TRUST TO KEEP THEIR WORD! Jon, Director Oceana Voices eMagazine read more

I signed up with Yelp - just to write this review. I am still raw from Network Solutions auto-renew policies that pick any credit card that might have used in the past when the chosen card on file expires. In practice, this policy billed one of my clients for services that were not theirs. This makes no sense whatsoever. Basically, if your card on file expires they just pick a card you might have used for another client and use that one. The bottom line - Network Solutions is going to get paid and they don't care where the funds come from. Tonight Network Solutions wasted nearly two hours of my time with a SiteLock trial sales scam. Any change made to DNS settings on my accounts prompted me to proceed and agree to a trial of SiteLock. This is the default setting. To proceed without the trial you must another button that is not the default. I clicked no several times throughout the day as I made various DNS changes, but later in the day. I accidently clicked "yes." I found this sales tactic unethical and surprising coming from a company that should know better than to treat good customers badly. This is an example of one of those charges that winds up on your credit card and you never notice it until you realize somebody has been charging you $4.99 a month a very long time. I feel bad for those who don't realize they have signed up for the "trial" yet. We should be hearing from them a few months from now. Cancelling requires that you participate in well-organized chaos that feels like it has been designed to get you to give up on cancelling the trial. What takes seconds to accidently "order." Took three calls and six transfers to God knows how many continents to undo. If I could easily click something in my account manager to undo my error I could stomach what happened. Instead every call to Network Solution requires identification and then a transfer to a "special" department where guess what ... they need to identify you again. Whereupon, they ask your security question... hours pass as you try to undo a accidental click that took one second. I have to add this latest atrocity to a list of others that only companies like Network Solutions, Bank of America and Verizon can get away with until the people that pay these companies (me included) make the choice to not deal with them any more. read more

Be careful using this company. They keep you credit card on file without any possibility of removing it. They add services that were never requested and bill them automatically. You'll notice small charges on your credit card. Contacting them is close to impossible. They add domains such as the .xyz extensions and charge you for private registration, stuff never requested. I had to cancel my credit card and get another one. I ended up filing a complaint at the https://complaint.ic3.gov read more

This company is the worst. For two simple reasons: They outsource to the Philippines AND they charge a lot more, even though they outsource most of their labor. Their customer service pretty much sucks, which goes without saying. Just a horrible company with a business model any caring customer should avoid supporting. Shame on Network Solutions. They're one of the "bad" guys. read more