Disgusting experience last week from a driver and the company . Friend booked through the app . Driver arrived . First he refused to go up hills which would have basically left me stranded in the snow . Second he rammed bags into his boot, to which I said please be careful we have a small animal in a carrier .. he then lifted the bag and tossed it out the car, to which the bag and animals scattered over the road . While he is within his right to refuse animals, the treatment of the property and animals , my friend and myself was disgusting. We phoned to complain . Upon phoning we have been told the driver said he didn't touch any of the property or animals and just refused to take us which was a blatant lie. The woman on the phone said nothing could be done because it's his word against ours .
Absolutely disgusting behaviour from the driver and the company . !! Will not be using the service again I would give them 0 stars if I could . It's definitely not a way to run a business!!! And definitely not a driver I would want advocating my business or working for me . read more