Edit: Not sure who's to blame, but the consulate website guarantees that they will send your passport in 2-3 weeks. Mine took SIX weeks. And it would've probably taken longer had I not emailed after FOUR weeks asking where it was. (Their response: Oops, for some reason we haven't STARTED processing it yet)
Consulates are an odd thing to review, so imagine my surprise when I realized other people have already reviewed this place too haha.
First of all: You MUST make an appointment here, they may well be booked a couple of weeks in advance, and they are only open a few hours per week. So come prepared, and don't forget to bring everything you need.
My visit to the consulate was an odd experience. The building in which the office is located appears to have no posted directory other than a computer at the front desk, and no buttons anywhere in the elevator. When you go in, you check in at reception, they confirm your appointment, and then program the elevator to take you where you need to go. As soon as you get to your assigned elevator, it opens. You step in, it closes, and you get zoomed up to the 31st floor. Oddest part was that the screen that normally shows the floors you're passing, instead just had a big red X, as if you weren't even allowed to know what floors you were passing. The entire experience struck me as slightly surreal and excessively secretive. But that's what made it exciting haha.
There was nobody else there when I arrived so I was helped right away by a very nice young lady. As we worked through the papers to figure out what I needed and whether I'd need some other document as well (a document I'd never seen before), a young man came over as well, and I talked to them about the different requirements and options. I found them both to be exceptionally pleasant, friendly, and happy to chat with me and answer my questions. In fact, I'm certain I have NEVER in my life met bureaucrats this nice and helpful haha. The young man gave me some additional information I didn't know about, related to fingerprints and a few other things, which was immensely helpful.
Oh, and before I finish this review, let's not forget the view. Oh my god the view. All the walls consist of enormous windows, and from the 31st floor you can see the entire city and the bay. Breathtaking, I didn't really want to leave haha.
I should also add that, if you forgot Dutch standard passport photos (they're very picky about those), there's a gentleman down the block who will take your photo. He will also provide the shipping labels you need (for passports and such) to have documents shipped to your home. You're required to pick those up yourself and pay for them, which really made me wish I could just pay extra for postage by credit card, in the office, but oh well. The photo shop guy had a very sexy Russian accent, so that totally made up for lost time :)
When I returned to the consulate with my shipping label, an older man came in for his appointment, and right away called out to the girl behind the glass, in Dutch: "And a coffee please!" We all laughed. For as far as I know though, they don't serve any haha, but that's not a bad idea considering how many Dutch people go through that office. I didn't see anybody who had to wait for their appointment, everyone got helped right away, but it would still be nice to have something to drink.
Overall, excellent experience though. It was all down to the surprisingly good customer service! read more