1. Neptune Cleaners

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Neptune Beach, FL

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Neptune Cleaners

3.4 (10 reviews)
Closed • Closed

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5 years ago

Service was great. Eight pieces cleaned well. I had a very delicate dress I was afraid to leave but they took good care of it.

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Veterans Coin Laundry

Veterans Coin Laundry

(9 reviews)

$$

Beaches

Clean, now open 24/7. Discounts after midnight. Close to…read morebeaches. I will be back for large items (and everything until I get washing machine replaced)

To start there is no AC, which is often the case in these places, but something to be aware of as…read moremore in the area do have it than not. I had three larger loads to do and so I loaded 3 of the 5 40lb washers, paid for them through the app and started them. The first one wasn't putting out any water so I had to cancel it and move it to another washer. I texted the # on the wall as directed for a refund/to move the credit to the new washer, but they didnt get back to me until after I payed for and started the second washer. Lo and behold that washer wasn't putting out water either so I had to move it to a third washer. Managed to get a guy on the phone and he was able to remotely give me a free cycle for the third washer. Since the washers were all going, I didnt need to get another wash cycle and agreed to text him later when I needed a dryer for a free cycle since I paid for a wash I didn't use. Turns out despite being able to buy a 1hr drying cycle through the app, they can only add 30min increments for free remotely, meaning instead of loading the dryers for 1hr then coming back, I had to wait around for the first cycle to finish then get the second free cycle (to equal out to what I paid for the wash cycle) to get the full 1hr on the dryer. I appreciate that they were able to do anything and tried to make things right, but overall I will not be returning and would suggest a better maintained and air conditioned laundromat.

The Cleaners At Penman - Special Wednesday Ladies' Day 20% Off

The Cleaners At Penman

(10 reviews)

$

Beaches

Dropped off 2 long dresses, 1 bridesmaids dress and 2 short work dresses and the cost was $172…read morebecause they classified all the long dresses as "gowns" saying it's the material even after explaining that the material was the same as a standard short dress. Won't be returning

I typically use this businesses services as a dry cleaner but we recently have had a washer machine…read morebreak down and required a "wash and fold" service for a small load of my casual clothes. On Saturday afternoon, I took my clothes in a basket with hangers to THE CLEANERS on Penman Rd. When I inquired if they provide a wash and fold service they seemed puzzled. "you don't need anything pressed?" The rude owner inquired. I replied "No, just folded". "What are the hanger for?" "Please hang the shirts", I said. He seemed disturbed by my request and was generally rude and uncivil. As a cleaner wouldn't it be obvious what the hanger are for??? He accepted the clothes and abruptly handed me the pick up ticket. It would not be ready until Tuesday, which surprised me that it would take so long for something that could easily be done on-site, but that was OK I was in no hurry. Tuesday afternoon I arrived to pick up my clothes, the lady who was working seem to have a difficult time finding my laundry. After about 5 minute search she finally brought out my basket. The total was $44.70, I felt that was high for a small basket of clothes, but I paid and inquired how were the charged compiled. " We charge $2.79 per pound". That seemed excessive but I paid and left. When I got home I weighed my clothes, basket and hangers. The total weight was less than 10.5 pounds, basket, hangers and all!!! I took the clothes back up and explained the discrepancy and the lady seemed perplexed as what to do. She checked my ticket and said I was charged for 14 pound. She re-weighed my basket and confirmed it was only 10.5 pound. Instead of an apology and a refund she called the owner (I assume). During her conversation with the owner she insinuated that I had removed items to reduce the weight. At that point I left never to return and told her that someone at this cleaners is a cheat and a thief! The scale that they weigh on is very simple and clear. It could not have been an honest mistake. Not only did they cheat and steal from me. They kept the nice felt covered hangers that I brought and replaced them with cheap wire hangers. They had my contact info if they wanted to make this right. But I never received an explanation, apology or refund. In my opinion this business owner is a THIEF and will CHEAT and STEAL from his customers. DO NOT USE "THE CLEANERS" on Penman Rd.

Neptune Cleaners - laundryservices - Updated October 2026

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