1. Nelson Sanitation & Rental

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Brainerd, MN

Nelson Sanitation & Rental

5.0 (1 review)
Closed • 7:30 am - 4:30 pm

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Response time

2 hours

Response rate

100%

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3 months ago

They provide fair prices, prompt service and great products! Great communication. Would definitely recommend.

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Neighborhood Plumbing, Heating, Air Conditioning and Electrical - Working on a full panel replacement.

Neighborhood Plumbing, Heating, Air Conditioning and Electrical

(13 reviews)

We were very pleased with the purchase and installation of our furnace and air conditioner. They…read morewere very professional, on time, very pleasant, polite and very patient. The work was neat and well done. Cleaned up after themselves, Made sure we understood everything. Very knowledgeable. Great job.

I am writing to share my experience with Neighborhood Heating, Cooling, and Electrical regarding…read moretwo equipment installations. First Project (Air Exchanger): Ten months ago, I hired them to install a new air exchanger. During the installation, I noticed a code flashing on the unit's display screen and asked the technician about it. I was told it was not important and that the system was ready. After two days of using the air exchanger, the unit was clearly not operating correctly. I read the manual and discovered the flashing code was critical for proper setup. I adjusted the settings myself to get the unit working right. Second Project (Heat Pump, Blower, & Thermostat): Giving them the benefit of the doubt, I later hired them to install a new heat pump, air blower, and thermostat. Once again, the installers did not verify the system's proper operation. By the next day, it was clear the ac unit was not cooling properly because it could not maintain the thermostat setpoint of 80 degrees. Later service visits determined the air blower was left only outputting 750 CFMs and the refrigerant was undercharged. After five follow-up visits that took place over the next month, the refrigerant level and air blower issues were corrected. Additional Issues: During one of the follow-up service calls, a technician switched two drain pumps to improve drainage on another of our HVAC units. However, they accidentally connected an input tube to an output port. This resulted in water being pumped directly into my boiler's exhaust pipe, a problem I discovered late at night and corrected myself. The technician had left the property without checking if the equipment was operating correctly. Summary: My primary concern with this company is a consistent pattern of technicians leaving jobs without testing or verifying that the equipment functions properly. I expected better quality control and thoroughness for professional HVAC installations.

Nelson Sanitation & Rental - septicservices - Updated October 2026

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