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Nelson Lumber & Home

3.0 (2 reviews)
Closed • 7:30 am - 4:30 pm

Services - Nelson Lumber & Home

Architectural design

Architectural project management

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10 months ago

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Menards - Top is what we ordered bottom is the wrong one menards gave us

Menards

(19 reviews)

today I was to get my carpet installed and my landlord did not order padding, only carpet. so in a…read morepanic because the installers were waiting at Menards to pick up. I called Alisun in the flooring department and she gave me an estimate. She was so knowledgeable, was very helpful and she walked me through everything. i came into the store to order and she made everything such a pleasant experience and was so good at her job that i had to make sure I gave her acknowledgment way to go thank you Menards!

I ordered an exterior door for my home almost 100 miles to the northeast - closest Menards…read moreavailable. When ordering the door, the salesperson asked what width were the wall studs. I admitted I didn't think about that so would have to come back. She then asked what year the house was built. I said 1972. Her response was very emphatic that there was no way it then could be 6 inch studs if built in 1972. I then said the porch for which I was replacing the door was built in the late 80s or early 90s. She said that it was still unlikely those walls would be 6 inch. Since we were also planning to eventually replace the exterior door to an upstairs deck (original 1972 construction), my wife suggested we buy the door and if it did not fit the porch, we would use it to replace the upstairs door and get the porch door next year. The salesperson said "good plan". You guessed it, the original house was built with 6 inch exterior walls. In order to return it I had to pay a $250 restocking charge because it was a 'special order' and I had signed for it, which I assumed was the approval of the price - no mention at time of sale about a restocking charge. I argued my case to a couple of 'higher ups' to no avail. By the time my remodeling is done, they will have lost a couple thousand dollars in profit for all the other material I plan to purchase.

Nelson Lumber & Home - buildingsupplies - Updated May 2026

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