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    Neill Insurance Brokers

    5.0 (1 review)
    Closed 8:00 am - 6:00 pm

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    Response time

    10 minutes

    Response rate

    100%

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    4 years ago

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    Goosehead Insurance - Westlake - This is their chat bot that never actually answers and they are open until 7 pm CST!

    Goosehead Insurance - Westlake

    (183 reviews)

    After my previous review was posted and I sent the review along with a request via email to have my…read morecase escalated, I got responses from Goosehead by email (about a 3-day turnaround) and on Yelp (several days after I received the email response). Arnolfo Rico (a service manager) was assigned to my case and helped, beautifully I might add, to resolve my long-standing issues. I was issued a $50 refund and everything I needed to have done back at the end of April was resolved in full (at this point in time) as of June 28, almost a two month turnaround. In summary: Had the account initially been set up in my name, rather than my wife's name, I suspect that I would have had 0 issues with getting all this set up. Also, in regard to definitions of responsibilities of the different positions Goosehead employs to handle client policies, I think it would be very beneficial, especially for new clients to know where they need to take their needs. I can not determine at this point whether this was my shortfall or if the company doesn't make this information as available as it needs to be when in situations such as mine. In my experience, agents (Luke) are responsible for finding competitive insurance rates when setting up a new account or when the term of the current premium is about to expire so that clients pay the lowest rates possible. Service staff (like Arnolfo) handle any changes or adjustments that need to be made to policies once they've been set up). Hope this helps y'all and thanks to Goosehead for helping me to resolve this frustrating situation.

    HORRIBLE EXPERIENCE! Others posted and I should have believed it. They are responsive until the…read moresecond you sign on and pay your premium and then forget it, you will spends days on end trying to reach someone again.

    Neill Insurance Brokers - homeinsurance - Updated May 2026

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