Below average customer service and returning a modem is like pulling nails. They don't consider…read morewhen people are available to give their pathetic internet modems back, but when delivery trucks are available. Not even a assurance when the pick up would be at. WOULD NOT RECOMMEND AT ALL!! 0.5/5

TPG has a number of FAILURES where Customers cannot respond in time or properly: NOTICE that NO…read moreEMAIL ADDRESS is available! Also, their PHONE service leaves one waiting 2 or 3 hours, if lucky.. that it did not drop OUT! I have to go to ACCC now, to get some attention to some ADDED features that I never needed or wanted! (They cost $89 - as much as my PLAN itself! - Though I have FREE overseas calls on my Samsung A72 mobile phone, so that is proof that I do NOT need an extra Cost Feature at ALL! - I'd like to know WHO added such "feature" considering a FEATURE is an accessory I never needed, even when with Telstra! TPG surely MUST BY LAW, refund all the unnecessary "extras" they charged me while I was sick in hospital... and unable to find any errors or deliberate overcharging!

Excellent customer service from Talat at the Telstra store at Indooroopilly Shopping Centre. Talat…read morewas very knowledgeable and friendly in setting up and explaining my new phone and SIM card as well as discussing on-going phone plans. Compared to on-line apps and call centres this was great personalized service. Will certainly be recommending the store and Talat to my family and friends.

The Telstra store in Indooroopilly are quite good. My mother still goes here to pay for her bills…read morethe old school way. I keep reminding here there is now something called online banking, but she refuses to move with the times. Despite her reluctance to move with the times and go online, she still manages to make her visits to Telstra shop in Indro to pay the bills and get all her questions answered while she's at it. The Telstra shop in Indro have proved to be so good at their customer service that it doesn't even tempt my mum into online banking. She enjoys coming here because it is convenient and she always has peace of mind. As I said the customer service is really good. There is often a Telstra staff member greeting customers as they enter the store. The staff would ask the customers what service they are after and if they could assist in any way. They do help! If you tell them you have a problem with your bill, they will point you in the right direction etc etc. Simple and basic good customer service.

Shocking service. Actually no service at all. I took a day off work so that I could be home at my…read morecomputer when speaking to MyPort. But, I basically just wasted a whole day. And that was just trying to contact MyPort. Took about 8 hours before I could actually get to speak to someone. And that was a waste of time. By the end of the day, I think I would have had steam coming out of my ears. I was that frustrated. And this was not improved when some smooth talker from MyPort actually called me but spoiled his pitch when he said that there was no evidence that I had been trying to contact them all day. I would strongly recommend avoiding this mob. They do not have a clue about customer service.

It is awful. I do not recommend it at all. the Upload speed is always great but the download speed…read morefluctuates a lot. Normally it is between 2 and 5 Mbps and worse than that no one in support team cares or answers. you will have problems even with low-quality videos in YouTube.