Deplorable, not professional at all. My step-daughter was looking for her first car and referred here by her friends. Kristen was more interested in helping other people while trying to finalize the paperwork with us. My husband pointed out that he heard a noise coming from the rear brakes during the test drive and the person who was with us gave us some song and dance about the car sitting and the noise should stop after driving the car. I pointed out that there was only one of the two inspection stickers. Kristen called someone to see if the car could be inspected and was informed that it 5pm on a Friday and it would not be able to be completed. She then told my step daughter to drive the car for the weekend and they would pick it up Monday @10am morning and finish the inspection. Monday @10am arrived and the car was still in the driveway. Between my husband and I we attempted to call them numerous times to which no one answered. When my step daughter was finally able to get through to them they told her the work would not be able to be completed until Wednesday. Needless to say they are in possession of the car and B & B Auto sold her a car that she is absolutely in love with and with no fear of her safety. read more