I encourage anyone to avoid this company. I had a bunch of hail damage from a storm. They started out okay, but I was first irritated when the subcontractors began showing up at my house to do work when I hadn't been notified that they were coming. I let that go. One of the contractors broke a board on the outside of my sliding door. When I saw it and notified them, they sent the same contractor out (weeks later after it had rained many times) who said that they board was rotten and not their responsibility. Of course, it was rotting because the inside had been exposed to rain for weeks. I had to force them to fix the board as Bert Neff tried to refuse and even tried to make me feel guilty for forcing them to fix the board.
It got worse when the work was about done. I made three different appointments with this guy to go over the invoice. He missed all three and never even called me to let me know he couldn't make it. The first time, he called me about four days later to reschedule. The second time, he text me six days later to reschedule. The last time, he text me the next day and told me his kid had a baseball game. I took off work to meet him and never received even an apology. I finally refused to reschedule with him.
After a lost insurance check was reissued (an issue I informed him about), I immediately sent it to the mortgage company. While waiting for them to process the check, I received text messages from Bert telling me that not having the payment yet was "beyond ridiculous." He continued with a string of text messages telling me that I need to get the process sped up. When I informed him that it might have been faster had he not missed multiple appointments he told me that I "wasn't out any time."
This guy is incredibly unprofessional and arrogant. I strongly warn anyone from doing business with him. read more