Horrible experience and even worse customer service.I rented 3 different books from their company...two from online and one in-store.
I returned all 3 books as instructed. Six weeks later I noticed a charge on my bank account. When I called Neebo's "customer service" I was advised that the charge was because they never received the book that I had returned to the store. I was told to call the store because it was bought by another company and all of Neebo's records were sold with it.
Even though I had been instructed to return the book to the store that was in transition, they refused to contact the other company to try to resolve the issue. After an hour on the phone, they discovered that they did in fact have the book in question and that the charge on my bank account was for a completely different book...one of two books that I had mailed back to them IN THE SAME PACKAGE.
They finally agreed to refund my money for the "missing" book but they refused to take responsibility for losing the book in the first place. I was scolded like a 2-year-old and told that "in the future, the book was MY responsibility until they received it in their warehouse." I will NEVER deal with them again. read more