I have used Neales on a number of occasions. However, I was recently disappointed by the quality of service offered. The taxi was 20 mins late to pick up, followed by the car actually being deemed unsafe to drive (this included fumes coming from the back of the car, smoke and a flat tyre). It wasn't until I notified the driver to pull over that he decided he should take the car back to Neales in High Wycombe. In total it took us 2 hours to get home, arriving back at 2am... for a 15min estimated journey time. We were still charged full price for the journey (£60) and we're only offered a discount of £10 on the next journey. The main point here being that the car was unsafe to pick up and drop off passengers in (with the driver already previously knowing this prior to pick up). And secondly, being the poor and unhelpful customer service that followed. Not impressed. read more