This company has some of the worst customer service I've experienced. My package was lost, and I never received any shipment notification, tracking information, or follow-up communication after placing my order.
They were very responsive up until the point they took my payment--but once that happened, communication completely stopped. When I reached out for help, I was met with zero compassion or effort to resolve the issue. I was essentially told that they had "done their part" and that the problem was mine alone to deal with.
What's most disappointing is the lack of accountability or concern. There was no attempt to assist, no solution offered, and not even a gesture to acknowledge the inconvenience of never receiving my order. It felt very much like once they had my money, customer care no longer mattered.
Based on this experience, I strongly encourage others to think twice before ordering from this company. There are plenty of businesses out there that value their customers and provide far better service. read more