Terry and the whole crew are A plus. I had the opportunity to visit and interact with The MANOR…read moreBoarding Care in Santa Monica under the leadership of Terry Santos (Director of Resident Services) and the support of the amazing team--including Cindy, Henry, Lana, Jasmine, Gloria, Brigette, and others whose names I may not know. Overall, and to be realistic I found this to be an excellent boarding care facility. My experience, although based on a limited timeframe (from touring the facility a few times to the intake process and a few days of support), was overwhelmingly positive. All of the staff members I encountered were professional, patient, and highly responsive. Terry, in particular, stands out for her exceptionally fast and efficient approach--she gets things done quickly and effectively. While the building itself is older, the team does a great job of keeping it clean and well-maintained, which is especially commendable given the age of the facility. Based on my experience, I have a very positive impression of Terry and the entire team at the MANOR. I didn't encounter any negative experiences, and I truly appreciate the care and dedication shown during my interactions

Dennis, For…read moreclarification, I never stated or implied that I was a resident of your facility. My sister-in-law was a resident of The Manor, and tragically, she passed away while living there. My review was based on my personal observations and experiences as a family member. I find it particularly disappointing that rather than addressing the concerns I raised regarding the facility's conditions and supervision, your response focused on the fact that I was never a resident--something I never claimed to be. Families have every right to express their concerns about the conditions in which their loved ones live. My sincere hope is that every resident receives the dignity, compassion, supervision, and quality of care they deserve.

This past summer we had our in-laws visiting us. Unfortunately my mother in law fell ill and we…read morecouldn't take care of her. Thankfully a friend of mine referred us to Eleanor's Residential In Home Care. Mrs Binmoeller was a life saver! We were able to get the help at home without having to separate them as well as allowing us to be there for them through this difficult situation. The care and attention she received was exceptional, knowledgeable and very caring which made my father in-law and us very grateful. If you are in need of a truly caring and loving care for your family I highly recommend Eleanor's Residential In Home Care.

This is a very difficult review to write but since you asked for this review, i will share. I…read moreplaced my husband in this very nicely located, decorative home because we could no longer keep him at home as he had end stage Parkinsons with episodes of Lewy Bodies dementia. There were many caregivers who I later found out had little training. What was most important to me was he be lovingly, gently cared for. They were very selective of their patients and came to our home twice to interview him. After a difficult, emotional decision, we took him to live there. What I did not know is she had rules. She wanted her way period!! Visitation eliminated his previous caregivers that had been with him 2 years. She felt it would inhibit his adjustment. He was depressed, unhappy but I tried to accommodate their philosophies. They had , at least 5-6 caregivers who did not speak much English which I did not realize. I knew there would be some adjustments and was trying to work with her. You could NOT come whenever you wanted. I think it might have been different had his caregivers eased him into the environment but she was adamant. He died after 5 weeks. I was shocked. I knew he was very compromised but he was still coherent and his body was failing. He was always clean, they were always welcoming ( on their schedule) and there was very limited telephone access as my husband could not manage his cell phone anymore. Access to him was frustrating. I asked to see his medication list and who gave him meds, when. That was never given to me. After the shock of his death, I realized the financial charges they had imposed on me was very padded. They actually charged me for their visits to my home to interview him. He passed early in May and they tried to keep the entire months rent. I had to get very tough with them and she actually accused me of caring more about money than his death. I believe in fairness. I believe they tried to take advantage of a vulnerable woman who was grieving and broken hearted. I will never know why he passed so quickly. Why did they make access so difficult. She was a gushy, talkative woman who advocated her home as superior and loving In retrospect I dont understand what happened. I guess I never will. When it came to finances, she turned into a deceptive, mean, insulting woman who has still not provided me with any type of documentation of any care given to him. The last time I spoke with her , she insulted me and passed judgment on me. I am a Nurse Practitioner who cares for breast cancer patients. The money was of no consequence to me until I realize they were violating the law. I do believe they cared for him but the lack of transparency is what keeps me uneasy. I loved that man so much. Their rules have made me doubt their veracity. I hope if anyone considers this place for their loved one, that you consider everything I have shared.

This is one of the hardest review I've EVER written. How do you judge the people you've chosen to…read moretake car of your mother? Mom has been in assisted living for 3 years. She has been, unfortunately, moved into memory care. Now. Let me make this perfectly clear. The ONLY reason I did not give 5 stars is because the facility is not brand new. There are a few cosmetic problems that could be addressed and I hope the facility will eventually upgrade their building. Now. The people. I wish I could personally name and showcase their amazing personalities. Starting from Marketing to Reception, to Memory staff, every single person is professional, caring and filled with love. I'm literally crying as I write this. I tried to get her to move in with my wife and me. But she wouldn't have it. So now, off to her own place she goes. People. If you are looking for a new home for your elderly family, study it carefully! Meet the people, look into all the rooms. But most of all, don't loose touch with your loved ones AND their caretakers. I hope you all find a good place and peace of mind. I know we found ours.

Watching the decline of this facility over the years has been heartbreaking and honestly…read moredisturbing. What was once presented as a safe place for elderly residents has turned into an environment that no human being should have to live in, especially vulnerable seniors who depend on others for care and dignity. From the moment you walk into the building, there is a strong and overwhelming smell of urine throughout the halls and common areas. The facility appears poorly maintained, dirty, and neglected. The conditions are unacceptable for any care facility that is responsible for the health and well being of elderly residents. On the final day we came to remove our family member from the facility, we witnessed feces on the floors and even smeared on walls. It was absolutely horrifying and something I will never forget. Our family member's room looked like it had not been properly cleaned or cared for in a very long time. It was obvious basic sanitation and upkeep were not being handled consistently. No family should have to worry whether their loved one is being kept in a clean and safe environment, yet that became a constant concern for us. What was even more alarming was the lack of professionalism and proper care from the staff. Many employees appeared extremely young, inexperienced, and completely untrained. It genuinely felt like people were simply handed a pair of scrubs and placed in charge of elderly residents without the knowledge, guidance, compassion, or qualifications necessary to care for human lives. The lack of urgency, attentiveness, and accountability was shocking. Instead of empathy and professionalism, our family was often met with rude attitudes and dismissive behavior. We spent years hoping conditions would improve, giving chance after chance because moving an elderly loved one is not an easy decision emotionally or physically. Unfortunately, things only became worse. Eventually we reached a point where we no longer felt our family member was safe there. If you value the quality of life, dignity, health, and safety of your elderly family member, I strongly urge you to look elsewhere. No one deserves to spend their final years in conditions like this. I would not recommend this facility to anyone, and honestly I would not place my worst enemy there. The conditions and level of care we witnessed were beyond unacceptable and in my opinion this facility should be thoroughly investigated immediately

Holiday Villa East is a great value located in the upscale Santa Monica neighborhood…read more We continuously recommend this place to our Senior clients and families and they always give us good feedback. They have nice and clean rooms and the food is excellent. Most importantly, the management and staff running this place are caring and accommodating to the residents needs. We need more gems like this servicing the aging population.

1. Poor care of the seniors at this establishment. One resident had a broken ankle took weeks for…read morethe resident to receive medical treatment. Ankle was extremely swollen poor lady! It was brought up to supervisors and management and was being brushed off as if the lady's ankle is just like that. 2. Very Unprofessional management, poor and wrongful judgment from supervisors. Very unorganized staff maybe due to management or supervisors. 3. Always short staff, workers quit within weeks or get fired because of the unprofessionalism and support from management. 4. As a relative to a former resident the residents record audio and video on what goes on in this establishment. Multiple visits from the City Of Santa Monica License Department also The Fire Department. This place needs to be extremely reevaluated. 5. Please be aware of this place. I care more for the people our seniors that have done their time and just need a hand to survive. Also the caregivers I feel so sorry as a human doing the best you can with what is provided they truly deserve more. Staff fired for defending themselves, fired for being carful , fired for being concerned to our fellow seniors! Always being blamed for others mistake! I will forever cherish the good caregivers. 6. For the sake of confidentiality I will not upload pictures or videos for the safety of the people. Please! Help our seniors! I have reported this place! I am sharing this with the people of Los Angeles. Be aware and please be careful.

Our neighborhood association sometimes has our meetings here, and I also had the opportunity to…read moretour this place on another occasion. A friend's mother lived here until her passing. This is the only rest home I have ever been in that didn't smell. It is run by Catholic nuns, and they are the epitome of sweet and caring. The place is immaculately clean, and the non-monastic staff are also loving and caring. There is a little chapel and they have mass regularly. You don't have to be Catholic to be here, though. But you'll probably feel most at home if you're Christian of some sort, since Jesus is the primary focus. Lovely gardens and walking paths. It's on top of a hill with a spectacular view of Los Angeles. Prices are about what you would expect for top rate care. From around $3500-5000/month.

This was an excellent location. The grounds are beautiful, and the staff were very personable and…read moreattentive. Each room has a window or sliding glass door onto a private patio.

My mother resided at Westchester Villa for more than 17 years from a recommendation from Dr Anitha…read moreMitchell. And it was a God-send. Matthew and the rest of the Westchester took care of my mom with compassion, care, tolerance and second to none quality. Our family is forever grateful and they are extended family. There are so many wonderful people to mention but I can't recall every single name and there is no slight to names not mentioned. Ms Kendall was like my mom's sister and provided an unparalleled attention to my mother's needs. She operated in numerous capacities and even took over the activity center and was instrumental with intake and along with Matthew guided us every step of the way. Karla and Vangie came along later but were very responsive with any medicine or administrative concerns or needs. Enrique resolved any maintenance issues that needed attention and always did it with a smile. And Heather assisted my mom tremendously through day to day needs and was stern when my mom was being stubborn. There are so many other names but I am very thankful to still be in touch with my Westchester Villa family.

For a school project, I spoke in front of the elders here & communicated a message that put smiles…read moreon their faces. They just needed to be entertained but I was getting credit for my studies. I remember this place was a little better than regular senior living homes. I was surprised. Today I passed by and looked into the drive way remanning the time I came.

I'm a piano instructor specializing in teaching adults with cognitive challenges: Alzheimer's,…read moredementias, and mild cognitive decline. I have been teaching a resident at Wellbrook privately for about 2 years, and before that, I taught him in his home for 13 years. I was concerned about how he would make the transition from his beautiful home to the Wellbrook community, but was pleasantly surprised to see how seamlessly he adapted to his new surroundings. When he made the move he told me the food was great, he liked his room, and he felt well cared for. In the 2 years since then I have gotten to know the place well. The staff are all warm and friendly, and really seem to care about the residents. I have seen other memory care facilities that haven't been nearly as welcoming, with staff that look miserable, underpaid and exhausted. Wellbrook has managed to hire and retain great people who seem to enjoy their work. It's beautiful to see! I recommend Wellbrook to other families with confidence that they will find great solace there. -Li

because my loved one is at Welbrook I sleep soundly. she is…read morevery well cared for, well dressed, clean and well fed. maybe the constant activities meant to stimulate aren't her thing, but the entertainment and community are wonderful. great staff highly recommended

Dad moved here last June and we could not be happier. He is so well loved and well cared for and…read moreSAFE! He had lived in an assisted living and then memory care in a large complex previously for 5 years. After hip surgery he needed to be in a wheelchair and required much more assistance. Here he is never out of sight or sound from a caregiver. He spends hours in their beautiful garden in activites with other residents. We adore the staff. They make sure he is drinking water or juice throughout the day. He has two alarms at night to ensure that he does not get up in his own. The owners live on the premises. Management is in constant communication with us. It was hard to leave his former residence as we'd grown so close to everyone - but it was the smartest move we've made.