The fact that I truly do like Paulette (the owner) and the cleanliness of her establishment, makes it all that much harder to leave a review highlighting two negative experiences. I've been to Nayram on a few occasions, possibly 6 times total. One thing that's annoying is not getting the person I've made my appointment with. On three different occasions I've made an appointment with Paulette only to arrive and have someone else service me. This last time was no different and I reached out to Paulette after leaving to make her aware of the fact that I was displeased with how my hair looked. I went in for a crocheted short style, provided the hair and showed sample pictures. My hair looked as though I did it personally with no mirror, no experience and a lack of care. I went to dinner after getting my hair done and a friend said, "you finally decided to crochet yourself, lmaoo. Next time, leave that to the professionals". I was embarrassed and pissed that I spent $140 to be a laughing stock. Paulette responded with a phone call (which I missed) and a text thanking me for my feedback and asking that I call her back. I responded to her text close to 11pm that night explaining that I didn't want to ring her phone that late and asked that she call me back at her earliest convenience; it's been 11 days and I haven't heard from her. No text or returned call. I sent her pictures of my hair. It looked such a mess that I took it out less than 24 hours later. I'm so disappointed! This was the second time that I had an issue and there was no offer of any type of compensation for my time, displeasure, discomfort, wasted purchased hair and lack of care. Previously, for a soft locs style I booked Paulette and once again, I got someone else. This particular woman braided my hair and wrapped the locs so tight it pulled an entire loc out from the root and took days for the pain to subside. I showed Paulette a picture of the loc, with my hair attached to it, pulled from the root and with her apology she responded that the woman no longer worked there. Again, no offer of any type of compensation (discount on the hair or a future style, no offer to redo my last style, nothing). With that being said, I will admit that each time I did have Paulette and one other lady, I was pleased with their service. Unfortunately though, I just couldn't let this go unsaid. I don't have money to throw away. read more