I had the same experience as William C. had a year ago except I had an appointment at the 1389 W. Main Street in Waterbury location (the twin towers). We had to move our appointment twice, the first time was a scheduling conflict and the second was a plumbing emergency. It happens. We called in advance of the appointment both times. But when we showed up for the third scheduling, we were told there was no appointment in the book at all, that's it, no explanation. We feel the Bone Density technician just erased our appointment out of spite, didn't call to move the time, just did a gotcha on us. There doesn't seem to be an office manager, we asked. The receptionist couldn't care less. She made no apologies or explanation. Nice to get kicked in the teeth by your healthcare professional when you're having some bad luck and you're down for the count as it is. When you need a radiology appt and want to believe they care about you, don't come to any of Naugatuck Valley Radiology locations. There are other labs locally that give 2 *#%&$ about people. Try Diagnostic Radiology Associates on Grandview Avenue in Waterbury or their Straits Turnpike office in Middlebury. Good luck to you and stand up for yourself. You're worth it. You deserve it. Don't let people like this get your business. read more