I've been a customer of Lloyds Bank ever since I joined them as a student back in the mid 80s. The…read moreservice has generally been good over the last few decades and I've seen various innovations come and go. However, despite the internet age and the convenience of internet banking, it's still reassuring to see a branch of your bank on the high street. The Epsom branch of Lloyds is very convenient for me as I can pop in her before work. They've been trying to jazz up the appearance indoors but ultimately, what we want as customers is fast, efficient service by the tellers and customer service agents. My philosophy is to get in quick and get out quick! I've used this Epsom branch to make overseas transfers of money and to deposit cheques, which still can't be done online. They've been good at delivering the service. No complaints from this customer.

Metro Bank has got to be one of the coolest banks on the high-street, they were the first bank to…read morelaunch high-street stores in the UK in over 150 years, since then they've grown to around 77 branches, most of them are in London, but they have a growing presence north of the M25. This location in Fulham Broadway is pretty cool, the staff were friendly and attentive and printed my new card in-store, I only had to wait for a couple of minutes. I love how if you lose or have a problem with your card, you can come into store and get a new one, compared to other high street banks that make you wait for days. I was even able to leave, get a few things from Sainsbury's and come back. The store is normally open until 8 pm but as of the time of writing (September 2021), they are still on reduced hours, closing at 6 pm. I do also dislike how like all Metro Bank locations, they lack indoor cash machines, this can often mean the experience of paying in and withdrawing money is quicker, but the staff are friendly and happy to help, as quick as possible. 4* - Friendly service, the bank looked pretty good too, lacking some features but still all in all a good place to bank. Review #3600

Located on a corner this branch is very small for a bank. Queues are formed easily and not enough…read morespace to wait around. Usually if people see there is a queue they won't bother going in. Even the cash machine located outside is located so low you have to bend to see what is going on; the light on that is bad as well makes it hard to see the screen on a sunny day. Staff are helpful though but this branch needs to relocate to a bigger location to ensure customers are not going away due to queue lengths.

Have moved, after 18 long years of being with first direct, I couldn' t be happier. I've been with…read moreAbbey/Santander in Leatherhead now for the past 6 years. They are so helpful and approachable. Proper old fashioned banking where they know your whole family, care and will do their utmost to assist you with your finances and make sure you get the best deal for you. Can't recommend them enough! Brilliant!

This branch of Santander is one of the many banks I visited during my time in London, it is a nice,…read moremodern store and a pretty average of size, right next to Green Park Underground, it is also next to M&S Simply Food and Metro, a rival bank on Piccadilly, London. The store is modern and had a decent number of machines for basic banking, such as withdrawing and paying in cash/cheques and more. The bank had a nice, modern feel to it, and it is probably one of my favourite Santander branches in the city, with Santander branches tending to be a little dull, old-fashioned and uninspiring, this branch in most cases was different. Opening hours (AGAIN) are a big flaw for this bank, it is something I've found common in London to a degree that the branch is only open 9-5 on weekends, again opening an hour later on Wednesday's. It's like living in a foreign land, being 2 hours on the train up north in Manchester, I'm used to banks being open all day Saturday too with the occasional Sunday opening (Lloyds Bank and TSB on Market Street, Manchester), and find it ridiculous that yet again this is another bank which works the old-fashioned, generic hours which really don't suit 2019. Put that in comparison, Metro Bank which is next store is open 8-8 (TWELVE HOURS!) during the week, closing at 6 on Saturday's, and opening at Sunday Trading Hours on Sunday (11-5) 3* - pretty modern bank, average sized in a good location but let down by opening hours and other minor factors.

This is a lovely big, spacious branch. It's geared up to business banking and as such there are…read morealways plenty of staff around to help with queries. Although they give their address as Ten Pound Walk, it's actually on Heavens Way, which is just off to the left, and then into one of the little cul-de-sacs - took me quite a while to find it the first time. Loads of parking outside. Really handy, close to town but so much calmer. Staff are really friendly and unlike town branches seem much less hurried. Check the opening hours before you go though - I'm not sure, but think they may shut a bit earlier than many banks.