Justin was a great budtender to us!! Staff was so kind, 10/10 recommend! We will be back!!read more

They need to correct their ads don't put a little stupid * on there and say select items just don't…read moreput the damn product on there I was a dedicated customer of this place never again there are too many other dispensaries out there to deal with these idiots.

I had the worst experience I've ever had at a dispensary, unfortunately. I came in to Noxx for the…read morefirst time, bought several items at a very high price compared to dispensaries in the area, and left. I wasn't happy about the price, but I figured the quality would be very good. The same day, the vape I bought shattered without me dropping it or doing anything to damage it. I called to see if they would replace it, and they refused to. They wouldn't do anything to make it right with me either. I spent $40 on a vape and they refused to replace it or to reimburse me. Very rude, unprofessional, and disappointing.

Fred is the best guy working there!! He helped us so much and got us in and out great service!read more

Gianese is the best. I love when she helps me, I KNOW I will walk out satisfied! Thank you Gread more

Excellent customer service and recommendations from Justin S. at this location. Will definitely be…read moreback and will be requesting him moving forward. For those that want great product reccs and knowledge - go see Justin S.!

Website still janky...walked in the other day for a "deal" they were advertising just for the staff…read moreto tell me they aren't there and don't have it, this happens a lot. I go there because it's the only place I've found that takes credit. Now I go to the centerline location because I moved. I think they all operate the same. Plus the point situation is weird. I should have a lot of points from years ago when I delivered all the time before I had a car. When I tried to use those points, a worker told me delivery points is different from points you get for coming in the store. But just yesterday a staff member at the centerline location told me that shouldn't be the case. And I wanted to know how many points you even get for what you buy.

Extremely nice staff, especially Randall, the security guard. All questions were answered politely…read moreand no pressure. I will be back.

Really nice atmosphere, staff is really nice. good deals. Very clean.. definitely recommend it.read more

For the most part, I found going to the PUFF Utica store an easy and enjoyable process, from being…read moregreeted by a pleasant receptionist at the door, to going to the next available salesperson, to being informed about the available products, and the overall purchase experience. Pretty much what I have expected since the first time I went there. But I have to comment about my last visit and purchase, regarding how I paid. When I was ready to pay, I asked the salesperson who helped me if I could pay by tapping my phone on the terminal (I know how that question may sound to some, but I still ask anyways), and was told that yes, I could. When I did, the next screen that popped up asked if it was a debit or credit card, and the salesperson said I should use credit (the card I was using is a debit card, but whatever...). The purchase was being processed while I noticed a slight difference in what I thought was the total price and what I saw that I was paying. I didn't think about too much at that moment, figuring I'd look at the receipt later to see what the difference was. When I did check the receipt, I noticed an unexpected charge included into the bill, called a "LeisurePay Fee (Credit)" of $5.16. While I realise that 5 bucks as a fee is probably trivial to most people, what pisses me off about it is this: If by using a credit method of payment also includes a fee, then I should have been told about that before finalizing the payment, and then I could have maybe paid differently, and not feel like I was hustled into paying credit to incur that fee. The result of this is that I blame myself for not being a bit more aware of what was occurring at the time, and that now I won't go to PUFF Utica again. Thanks for the overall experience.

Conflicting information. Told several customers and different special. Awesome somemmmmread more

Every Friday there is a massive line 30 mins long because they schedule one cashier. Tired of…read morecoming here after a long day of work and wasting my time

Listen this place nice quiet laid back and very vibish. They dont carry a whole bunch but you dont…read moreneed much. They have some very cool merch and BDT has some great things as well. Take a chance and just stop buy if flower vapes or edibles are your thing. They have dabs too. The service is amazing and quick. And the value is definitely a 10/10 for me. High quality

The customer service is AWESOME. Every staff member is so kind, friendly and patient. I always come…read morein with a ton of questions and leave with quality products to try. They also have frequent deals making the cost usually pretty low. Check em out! And tip your bud-tender!

the staff are always so pleasant and kind when i am there! they have the best selection or unique…read morehead shop items. their special are on point! glad they are in the neighborhood. way better than the big chains.

Went to buy a vape last night, and the guy took it out of the packaging and handed it to me. I then…read morewalked out of the store and went down to the end of the plaza to finish playing euchre at the Waterford Eagles. I took my first puff when I got back And it tasted like it was burning so while I was playing, I asked my mom to take it back down to ask the guys if they would exchange it for the same one or something different because it didn't taste right two guys were working. The one guy said he was gonna try it through his T-shirt, which he did said didn't taste like it was burning to him. It tasted normal but the fact is he put his mouth on it then he put a little plastic thing on it and took another puff and again he said it was fine. He said there was nothing they could do about it that his hands were tied really you're gonna lose a customer over a $19 vape and argue with me and my mom not only that my mom called back today to try to talk to the owner, Steve, but I guess he's never there and the manager is never there either only on Fridays so the fact of the matter is put his mouth on my vape whether it was through a T-shirt or when he put a little plastic thing on the end of it, that's got to be against Michigan regulations. And to tap it off the guy that I talked to today said well how do I know that you didn't walk out and try to return a used one seriously I'm 73 years old. Do you think I'd be wasting my time playing games with these two idiots no offense, dumb and dumber. I'm gonna go on every single social media to let them know how disgusting these people are over a $19 vape accusing us of trying to return a used one you know what it's really disgusting and I am going to call the state of Michigan because he put his mouth on my daughter's vape he says to me oh yeah well next time if you come in, we'll discount what you get really do you think there's gonna be a next time not a effing chance