This review is long overdue, but necessary in hopes save even one person from the grief I experienced here after one visit.
I was referred to a few different naturopathic practices by a local, trusted health industry business. I took the time the look up the different doctors and when I saw all the wonderful online reviews and the impressive website for this office, I didn't hesitate to make an appointment. My initial visit seemed to go OK. When I asked about the different offered programs, Dr. Jessie discussed one I'd never heard of before but seemed to be a a great option. She told me I could start the program the next day and pick up the products. I didn't know anything about it, so I opted to read her booklet and research a bit first and then decided to give it a try. I called ahead of time to let them know and that is where it began. The office person told me I needed to schedule another appointment first. Well, the Dr. told me I could pick it up "the next day", so I tried to explain that I was under the impression that I already had the initial visit? After some back and forth, I was advised that I could just pick it up. But it was quite obvious she was frustrated. I was told it would be ready for pick-up that same day which was a Friday, but I advised I couldn't get there that day as we were headed out of town for the weekend and I'd be in after we returned the following Tuesday. I was able to get in the following Thursday and was greeted with a very rude and obviously upset office person (same one I talked to prior) who instead of hello, greeted me with "Let me guess, you must be xx". She had already "given" my products to another patient with no prior phone call to see when I could be expected. At this point I was feeling quite uncomfortable that I would be dealing with the less then pleasant attitudes with each visit and/or interaction. Though a little hesitant, I pre-paid for all office visits and products for the program. The very next day, I saw my PC doctor who advised me not to start the this program. I let the office know immediately.
After being advised by my PC I'd seen for over 20 years, this office I'd seen once refused to give me any type of refund. In fairness, I only asked for funds I pre-paid for office visits that I never had and the product I never received which was over a couple hundred dollars. I was willing to forfeit funds paid for the product I did get and didn't use. But I was simply told that this was "non-refundable" and I could use it as "credit" for future visits. I then advised that I didn't feel like a comfortable and trusting doctor/patient relationship could be had here at this point and I wouldn't be back and was simply asking for a fair refund. This office didn't even take the time to respond. I received an automated response that my email was received and that was it. I am just in disbelief of how I was treated here.
When you are trusting someone to assist and guide you in health, you need to feel comfortable and communication should be clear. Especially when you are paying hundreds of dollars out of pocket. Not what I got from this doctor and one of her front office personnel. (I emphasize this as the other front office person was very nice.)
I may have had a pleasant experience under different circumstances as some of these other patients have but If something doesn't go as planned or if there is any miscommunication at all on their behalf then this office has no patience, manners or ethics. And if there is some miscommunication, there is certainly no accountability and this staff has no problem blaming and scolding a new patient. BEWARE. read more
