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    Natural Touch Services

    3.7 (3 reviews)
    Closed 7:00 am - 5:30 pm

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    Services - Natural Touch Services

    Lawn care

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    1 year ago

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    2 years ago

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    Felipe A.

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    2 years ago

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    Total Turf Lawn Care - Before front yard landscaping was destroyed.

    Total Turf Lawn Care

    (18 reviews)

    I had been with thrive fjr years and they were wonderful. When total turf took over they did not…read moreshow up fir 4 months. When I called they said my account ( prepaid a year) did not show fir service. They then added me and extended the contact to a boy t fir 4 missed months. Then I noticed they stopped showing again this summer ( my contracts ended Ayer I only got bills for '0' due. When I called she said oh your contract is a little different so it did not send out the renewal. They offered to now send me a contract for 2 months as all contracts end in December. When they did come they did not treat all my garden beds and my yard now has weeds again - after about 4 years of no weeks with thrive. I wish thrive was still managing their own company

    We have been fairly "whelmed" with this lawn care service until our final contracted appointment,…read morewhich was today. Our initial set-up with our contract was unnecessarily complicated with a customer service rep that was absolutely unwilling to provide an initial aeration, even though it was included in the package we selected, because it was "too late in their aeration schedule." It took considerable arguing to get that aeration, again even though it was explicitly listed in the package we chose, and we still had to pay extra for the single service. Since then, the best part of our handful of treatments has been the weed service. No complaints there. Otherwise, we've seen no difference with the other treatments we've received. That brings us to our final service. The technician arrived far earlier than we expected, which I suppose isn't fair game to complain about, as this company does not provide a time with their service window. Only a date. The technician was FLYING through the service, with very little care for where he was going. We realized after he left that he drove his aeration machine (essentially a riding lawnmower) over our flower beds (ripping out several of my plants), dislodged two of our flagstones, and partially knocked over our fence. Nice! Finally, with this particularly bad treatment, the notification email told us to flag our sprinkler heads. It was our mistake for forgetting to do this (again, he arrived much earlier than we anticipated) but one would imagine that they would at least ask if we had any sprinkler heads before driving the aeration machine over the lawn. Our forgetfulness and this technician's hastiness to finish the job also resulted in one of our sprinkler heads getting a bite taken out of it. It is too bad that this final service left such a sour taste in our mouths. I wouldn't have left a review at all if the technician hadn't been so careless.

    Natural Touch Services - lawnservices - Updated May 2026

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