I made an appointment on Native Canine's top notch website for my dog to be groomed. I thought all was good then after 2 weeks, they sent me an email declining my appointment. No explanation whatsoever. I called and left a message asking what happened. Someone texts me back without identifying themself and says, "Your appt was never confirmed because you didn't follow directions...I declined the appt because I never heard from you with that information." Apparently I missed the part where they want the dog's name, age, and breed, which was right but an honest mistake on my part. Instead of reaching out to me in a positive way, and simply asking for the information they needed, they chose to respond in a rude and unprofessional manner. They never tried to make this right. All I can figure is they don't need or want my business and are willing to take the chance of getting a negative review. I was a small business owner years ago and a good reputation was my best form of advertisement. read more