Everytime I call for service, I'm sent to a giant call center where the wait can be very long. You are given the opportunity to leave your number so you don't lose your place in line. They are supposed to call you back, but I never receive a call back. I wind up having to call again and just waiting a ridiculously long time. When I'm finally transferred to the local office, I have to leave another message, which usually isn't returned. Their customer service sucks! The technician from the local office is great! He's knowledgeable and efficient. I have worked with him for years. He can't help the major call center being inferior. read more