Not going to lie, visiting one's Social Security office can be a bit of a hair raising experience…read more Lots of people, security at the door, tense, confusing, paperwork ridden, exhausting. It is what it is. Toshima at the front when I first walk in made my two visits to the SS here on Buffalo a 4-star experience. Having to go twice on behalf of a family member and sorting out their mountainous pile of medical paperwork to properly file SSDI for them, I am already overwhelmed before I even walk thru the door. But when I do, Toshima is at the first window kind of hollering at folks walking in and asking "do you have an appointment?" He is a super nice guy, you can just tell, despite him hollering at you thru the plastic partition from behind his desk. He is quick to help and offer advice without attitude or tone. Clearly there is a lot of reason for an employee at an SS office to be short tempered or at the end of their rope, but Toshima is real, measured, human. In the sea of confusion surrounding all that I was addressing, Toshima was clearly knowledgeable, experienced, trying to move my process along and doing what he can to make sure I have everything in order that they requested, thus why I was there to begin with. He interacted with me in a way that made the SS office seem "human" if that makes sense. He does not want you to waste your time or their time. He might be a unicorn in the whole experience, but again, he is worthy of making my experience a 4-star event. So yeah, my first Yelp review of a Social Security office and hopefully my last, but Toshima warrants a shout out in exceeding my expectations that were super low prior to walking in.

A third one-star rating with nothing good to say! The best I have to say is DEFUND THEM due to…read moregross incompetence, very poor customer service, in my experiences with them. The Bottom Line Upfront (BLUF) is that this office consistently demonstrates significant incompetence and urgently needs to overhaul its customer service, particularly in communications and process improvement. More specifically; 1. They don't answer the phone and it's a frustrating joke to try and call them. 2. They don't return phone calls either except once in my experience of calling them more times than I counted - on the order of 50 times. 3. They make demands while holding your money hostage in their letters of what you "Must Do" to get your own money! 4. There is zero-point zero customer service - just an attitude of what you "must do" to meet their process/requirements to get the money they have collected from you for 48 years. 5. Everything is your fault for not being an expert at their process. The latest insult is demanding what I must do by April 25th, 2026, in returning their forms SSA 827 and SSA 8240. See attached pictures of SSA instructions of what I "Must Do" dated March 25, 2026. These forms were completed on April 5th (see attached pictures with my SSN redacted (glad I kept copies-knowing this would happen with this office. These forms were mailed back on April 6th from the main post office off Sunset to expediate delivery. Then 8 days later I get a notice saying they did not receive my forms! Then they sent the same notice to lawyer's office. Then my lawyer's office sent me a notice that I need to submit the forms - LOL!!! So, I am submitting the forms here for the public to see I submitted on time. And of course, I submitted to my attorney's office before the deadline. Will the SSA step into their power and admit they did not check their mail or inboxes, or is it the post office's failure to deliver the mail or my fault for paying into a grossly incompetent system for 48 years? IMO, the SSA is just a government insurance fraud/ government jobs program cloaked as a human services support system. So, what now SSA? Who is at fault here and how does this get owned? Perhaps, I "Must do" something per all your letters. Sincerely, my hope, rather my great hope, is that your office greatly improve. For the future generations - I would recommend you never pay one penny into this SSA Government jobs program and their buildings. The SSA is a fine example of another Government program that tell the people funding them what the rules are and then dictate what you pay and how much you get, when you get it and what you "must do" to get it (that statement is in their every letter and sometimes multiple times), and what your bennies are! Let the people invest their own money, their way- let them own their money and invest same. DEFUND THE SSA. In a word, my experience with the SSA has been an "aweful".

Been here for 3 hours still haven't seen anyone. They all seem to be "working" on their computers…read morewhile 3 people are helping a room full of people . I've witnessed the women here be so rude , yelling at people trying to get their benefits or things in order. The whole office just looks at them as they yell their business out . Some of the men here seem way more compassionate and respectful. It's outright degrading these people. Specially the woman at station 5 and 8 are the ones who I heard just being completely mean. Seems like the guy at 18 is very nice and sweet and helpful from what I've witnessed the 3 hours here.

Of I could do zero stars I would. Seems like Wealfare services is getting lazy and not doing there…read morejob. All these workers there should be no reason someone have to wait for almost 2 hrs on hold.

The staff was very nice and friendly! Our lawyer was amazing going in with us although he didn't…read moreneed to step up I felt more comfortable. From the guards to the interviewers it was a pleasant experience. The person I went with passed yay! But they did study a lot. They will try to rephrase questions so you really have to study! The longest you study no need to be nervous

My husband recently had his citizenship interview and test at this USCIS location. We were…read morepleasantly surprised by how smooth the process was. He arrived on time and was seen right at his scheduled appointment time--no long wait, which we really appreciated. The staff was professional and the environment felt calm and organized. He mentioned that the civics test went well overall, but that some of the questions felt a little tricky--not hard, but worded in a way that made you think twice. If you're preparing, definitely study thoroughly and don't just memorize the basics. Overall, a positive experience. Efficient, respectful, and no unnecessary delays. Just come prepared and stay calm!

My Global Entry interview experience at Harry Reid International Airport was very smooth and…read morehelpful. For anyone going: head to Terminal 3, park on the left side, and go inside. Take the elevator to the second floor, then walk all the way to the left side of the building. You'll see a door covered with signs like "Do Not Disturb," "Do Not Open," and "Do Not Knock" -- that's the right place! Once you're there and waiting, an officer will come out and collect your passport. The staff were super friendly, and the whole process was easy and efficient. I was expecting to wait forever, but not at all!

First off, it is a bit difficult to find. Enter Terminal 3 from the parking garage, turn left, go…read moreto the top floor, walk to the end of the building. It is a door just past the Lost & Found alcove. DO NOT KNOCK ON THE DOOR. There are signs posted saying not to knock, or try to open the door. The seat where they interview customers is just inside the door, and it interrupts the process. A BP officer will come out and get you for your appointment. The process was pretty quick, some questions, photo and fingerprints. Overall, not too painful, other than the 2.5 month wait for an appointment.

I wish I could do my police report online, but they made me come in because I had a video & photos…read moreyet they never asked for the videos and photos so I went in and waited an hour for my turn got to meet with someone filled out the paperwork and then told that somebody would get back with me within 14 days I appreciate Metro.

I first called to make sure I could file the report type needed at this location. The lady I spoke…read morewith was extremely helpful. I arrived and the gal at the front desk was absolutely amazing. She helped me get my report filed, gave me a copy for my records, and offered a lot of other helpful information to ensure my safety. This experience was not one I was looking forward to but the staff made the experience very approachable and comforting.

It's truly humbling to come across a staff member who genuinely cares and goes the extra mile to…read moremake sure you don't leave without being helped--unless there's absolutely nothing more they can do. I was assisting a client with obtaining her benefits that had been sent to the Treasury, and after visiting multiple Social Security offices, we kept being told we were at the wrong location or that documents hadn't been received. It was a frustrating process, to say the least. Finally, we met someone who truly paid attention and recognized that my client needed help. He did everything he could to make sure she received her money, and that meant a lot. A big thank you to the gentleman at table 1 who helped her on 5/1 around 3:00 pm. Your kindness and dedication did not go unnoticed.

Rude not very helpful' and don't answer phones to get information I drove 30 minutes they asked if…read moreI could go back the same day which would mean I would have to spend two hours in a car with a toddler before I had to go to work for a mistake that they made in the first place

Amazing and beautiful building!!! Plenty of easy accessible parking and staff from entrance to…read moreservice windows were so friendly kind patient and extremely helpful!!! Highly recommended!!

Enjoyed a day full of family,food and music. Here for the jazz festival I gently enjoyed the…read moreheadliners. The check in was simple parking abundant and set up convenient.

I have been on Section 8 for over 15 years. My Case Worker is Sharon Payne, she is the most…read morewonderful worker I've done business with regarding the section 8 program. I have concerns about the blessed people on the program degrading those people that help put a roof over your head. Whoever put the pic of the prophylactic needs to get a grip on life. That was terrible that you felt the need to go that far. I worked since I was 14 yrs. old, I am in my 60's now and still can't afford a decent home. I'm homeless without section 8. Hey Mike G., I am sorry that section 8 people are not up to your standards.

If I could give 0 stars I would.. They don't care about anything or anyone..u reach the top of the…read morelist then mysteriously you're back at #2,000 on the list it's a total scam then being paid to put people on the list them putting their family members in your place.. They never ever answer the phone or return messages like Nobody works their and this is so called a Government agency which no one in the government must Not Monitor.. Because they just do whatever they want to around there .. quit voting for these politicians they don't do nothing for you or your community total waste of time and money..

I am only giving 2 stars because the 2 times I've been in there I've had good case workers. Other…read morethan that the system is a joke! I can't get food stamps for my family because my husband "makes too much" but after rent, utilities and bills we barely have anything leftover for groceries. Meanwhile, people are in the welfare office with Gucci shoes, Dolce & Gabbana shoes and a Gucci purse LOL and I bet they got approved for whatever they applied for. I don't take advantage of the system like most people do and all I need help is with groceries. My husband even Ubers on the weekends and we still struggle due to inflation. When is it going to end?

There's no such thing as a " good " welfare office, but this location is super fast if u have to go…read moreits worth the drive to come to this one

I was fortunate enough to be given a tour of the CCDC with one of my associates by an excellent CO…read morenamed Officer Vaughan. She was equally courteous, friendly, informative, and entertaining. We had a complete tour of the detention center, and she made sure that the information she shared with us about all of the areas we went to was thorough and engaging. I want to thank Ofc. Vaughan for being so accomodating and ensuring that we felt welcome. Thomas Wilkinson - CEO Vegas4Locas.com Candidate for Sheriff of Clark County, 2022

Not the best in customer service, i felt like i was a criminal facing charges. And dont get me…read morestarted on their kitchen as a whole. Sucked. I kno panhandlers that eat bettr than this resort feeds us. And dont get me started on the security guards here. Hmph...... ud think they was really 12! Lol. Our living quarters were small n our rooms smaller real gloomy if u ask me. They could use a lil dose of sunshine in their life ‍