Pros: Attentive customer service, throughout the process…read moreHigh-quality jet (Gulfstream G-IV) Excellent on-board staff High-quality catering Spur-of-the-moment, snagged us 2 lux Escalades (at the height of holiday season no less), delivered to the private terminal *Original* pricing was very competitive Cons: Called us the day before flight saying that the original booked jet had mechanical issues. They gave us 3 choices: 1) full refund, 2) could depart the next day once the new part arrived and was installed, or 3) they offered us a more expensive (44% more!) jet for our planned itin. Given that we couldn't delay or cancel our trip, they kinda had us "over a barrel" and we had to shell out a ton more money to make this trip happen. Would I use them again? Yes. Just be read the fine print and make sure you have a back-up plan in case you find yourself in a similar situation.

Booked them for a charter and the plane didn't show up. We literally arrived at the FBO to find…read morethat there was no plane. 0 accountability. We have used other private jet memberships regularly before and never experienced anything so ridiculous or horrendous. Monarch didn't realize there was no plane until we were already at the airport. We didn't manage to fly out until 6 hours AFTER our initial departure time. Then they sent us a plane with no operating oven so basically no meal for the kids. The plane also had some kind of mechanical issue (APU not working) that was never resolved. Completely unacceptable and even subpar to the commercial experience. Please stay far far away from this company if you need anything mildly reliable.

I recently coordinated a corporate travel event to/from the Bahamas, and the team at Air Flight…read moreCharters was top-notch. Logistically, everything was as smooth as possible, and both the customer service team and pilots were very professional. Cannot thank the team at Air Flight Charters enough!

0 stars, awful customer service. Your charter will be bidded out to another broker. Flight…read moredelays not communicated. Quote will not match final flights. AVOID!!!!!!!!!!!!!!!

One of the better FBOs I've visited. Jetscape Services in Fort Lauderdale is amazing…read more From the women at the front desk to the line crew everyone is always helpful in assisting with whatever we need. They have a huge assortment of teas and coffee, slushees and popcorn. The bathrooms are clean as can be and stocked with all the toiletries you may need. I'm unsure about pricing to keep your Jets here in the hangar or fueling but for the experience I would highly recommend using this FBO.

Amazing experience, my representative was in constant (but not pestering) communication. I will be…read morecalling Mercury Jets again for my next charter!

What an amazing trip we had traveling to and from Bimini on the Tropic Ocean seaplane!! We bought…read moreour trip the day before when weather unexpectedly cancelled our trip home from the Caribbean. It was so easy to book online and we found a coupon that made the trip 15% cheaper. It turns out it was cheaper than the ferry - which we didn't realize was down for maintenance anyway (Plus I get sea sick so sea plane was much preferred by me) The check in process was so easy peasy and they had such a nice area where we waited for our flight. We didn't have to get there very early like you need to when you fly commercial. They took our luggage and weighed it and then they loaded us all up in the sea plane. We had 2 pilots and 4 passengers on the flight and the flight was about 25 min. I'm not gonna lie I was nervous as we went down the runway in the tiny plane - but once we were up in the air it was sooo cool to fly under the clouds. And landing on the water was was of the coolest thing ever. Maybe only second to taking off on the water runway. Overall it was such an amazing experience and when I go back to Bimini (which I plan to do) I will take the Tropic Ocean Airways.

Happy new year everyone! This was my first time traveling by seaplane and though I was extremely…read morenervous, they made the experience so smooth and assurance of safety was great! Bri and Chris were great and allowed helped calm my nerves. Hailey was there when I had to get things from my bags at least three times. The pilots were great and very relaxed, which kept myself and another freaked out guest sane. I look forward to working with them. Have a safe flight!