This review is for the Kingsway location . Picked up the car at Sudbury airport and quickly…read morerealized at 6ft 2 in this vehicle was too small . Called KIngsway location and spoke to Jasmine who promptly instructed me to bring the car to that location . I was treated with respect , sense of urgency and put into a mini van which was way more comfortable . The associate Quin walked me through car inspection and had a tire inflated to the standard pressure . Customers sometimes complain about car rental places, I have nothing but gratitude and praise for Jasmine and Quinn for making this such a pleasant helpful experience . Keep up the great work . Thank you Franco

My insurance company tried to book us a car on Monday but nothing was available so our booking was…read moreset for Wednesday at noon. We showed up at noon and was told they wouldn't have anything until Friday. They said they called us but there was no record of a call on either of our phones. We showed up Friday and got a vehicle (not the one we were supposed to get, it wasn't ready). We were supposed to return it a week from Monday and they kept calling and harassing us on when it was due back. We were able to return it early on the Friday. Then they tried to charge us for extra gas because it was at 7/8 of a tank. We told them thats what it was at when we rented it. The guy argued until we told him we had pictures and videos of the car before we left their parking lot. Then he said he wouldn't charge us. We felt harassed the whole time we had the car, and disregarded the whole time we were waiting for our rental. I would go literally anywhere else to rent a car in Sudbury, but if you have to go here, take pictures of everything before you leave the lot!!!!!!!

Only Porter and Air Canada flies here... so the airport is never busy…read more.. There are a small food court area with 1 food outlet?? They would also offer some table services too. I was asked to take the menu, have a seat and someone will be with me. During winter, a lot of cancellations! I was almost stuck here on New Year Eve due to fog... I really cannot imagine to stay here overnight or more!

Not bad for a tiny airport…read more There is a small bar/restaurant upstairs with views of the flight line. Don't expect to much, but it's o.k. Security is pretty quick because there are never too many passengers here at once. After you are through security there is nothing but some vending machines (which take credit cards) and two unisex bathrooms. No jetways here. You go out one of two doors to walk up stairs into the waiting plane. It's a small regional airport--so you get what you get.

I rate Discount car rentals (falconbridge) as having the WORST service in the community!…read more 2 days after renting the vehicle the tire blows out on christmas eve leaving me stranded, the service dept was not helpfull, the young gentlman and his friends behind the counter all stood up in a threatning manner while stating I am liable for the tire even with the full coverage I had purchased on the vehicle. The head office was no more helpfull than the threatning young men. I had called their local competetors giving them the same scene senario and they indicated in no way would I have been liable for the tire had i rented from their company. Please save yourself the headache and the risk of driving an un-safe vehicle, rent from anywhere but discount!!

Last month I had to go to Sudbury for the day. I had made an online reservation weeks in advance…read moreto rent an intermediate car from Budget at the Sudbury airport. When I arrived, I was advised that Budget had no cars so my reservation had been passed on to National Car Rental (I discovered this when I checked in). National Car Rental gave me two choices ... a small car or a pick-up truck. A pick-up truck?! I chose the small car since I was just going to be there for the day. When I got in the car, it smelled like cigarette smoke, even though it was supposed to be a non-smoking car. Plus the truck was full was cardboard. When I returned the car, I told them about these two issues and they waived the charges.

My girlfriend made a reservation for a truck a few days before Monday, July 22, 2013. The…read morereservation was made under my name and she informed the agent at the branch that I had a coupon for $20 off as well as a BCD number. The agent informed her to bring both of the items into the branch upon picking up the truck. I went to the branch on Tuesday, July 23 with my friend who would be driving the truck. I explained to the agent that I was renting the truck for my friend and charging the rental on my credit card - my friend did not have a credit card. I also explained to the agent that I would not be driving the truck at any point in time. The agent was not courteous at all. On each of my requests he said the following: i) with respect to the $20 off coupon - he accepted the coupon ii) with respect to the BCD number - he would not off 25% off on the rental charges. He said the system only showed him 5% off. I showed him the details of the BCD (BCD # A668600) on Budget website (http://www.budget.ca/truck/en/deals/carp.php) and indicated to him that rentals picking up on Monday, Tuesday, or Wednesday are eligible for 25% off. He said the system only offered 5%. In addition, he said that the 5% off would only be on the base rental rate of $89.99 and not base rate and mileage (as indicated on the website). iii) upon requesting to speak with the manager, he said he was the manager. Upon requesting to speak with the head office, he said I would have to call myself and that he was not authorized to call head office/customer service. I called customer service in front of him and was given the run around - speak to Budget Truck but the transfer was to Budget Truck US who mentioned that I would have to deal with the branch directly. iv) with respect to my friend being the sole driver of the truck, he said I would have to pay for an additional driver of $10 - I told him again that I would not be driving the truck whatsoever and yet he refused. He said I would have to pay for the additional driver. v) being disgruntled I said to him I will rent elsewhere - he said to go ahead and rent elsewhere. I called around town and was unable to book another truck on such short notice. Having no choice I tried to plead with the agent to help me. vi) I informed him again that I would not be able to come into the branch on the following day (Wednesday, July 24) to pick up the truck with my friend and that I wanted to provide my credit card information and authorize rental charges. The agent informed me that I could not rent the truck if I was not in the branch on the day of pickup. I pleaded with him again to help me - I asked him why he was being difficult and that why didn't he want my business. He informed me that he didn't care for my business. He wasn't the branch franchise owner; he only worked/managed for the owner. He said I could care less if you rent from me or give me your business; I don't work on commission - I get paid regardless of whether you rent here or not. At this point, I was appalled at his gestures and comments. Never in my years have I had an experience like this where an employee/ agent/ owner was so difficult and didn't care for my business or spoke in that manner. After much pleading and requesting him to help me out, he approved the use of the credit card and allowed me to rent the truck for my friend one day in advance. I would not rent from here again!