We self checked in. It was swift and quiet as the lobby was empty. Our room was clean and…read morecomfortable. This is an older hotel that has not been updated yet. It stayed on the website the pool was closed. I believe that may have accounted for the low price compared to other hotels Close by. Breakfast was so-so. I had oatmeal which was more like cream of wheat. I also tried the egg/cheese omelette. My husband had the egg/cheese, sausage and potatoes. He said the sausage was good. I self checked us out. There was a desk staff on the phone as we left. We did not have any contact with any staff while there. We would stay here again.

Where do I begin....let's start at check in. The check in representative could not be nicer, I will…read moresay that, but the first thing I was told was that the Jacuzzi King room I had paid for had no mini-fridge or microwave over which took me back. I can honestly say it has been since the early nineties that I have stayed in a hotel room that did not have a mini fridge and that is including other countries I have stayed in as well. Okay so I would have to get ice for my drinks and I couldn't bring left overs back to the hotel. Sucks, but not a deal breaker....well no cold drinks because the ice machine was broken for the entire time I was there. Onto the jacuzzi which was my main reason for picking this particular hotel in Sudbury. It was nice, but would have been nicer if all the jets worked instead of just half of them. I looked in on the pool, but never actually tried it because it was tiny compared to what the fish eyed pictures showed plus it was always filled. The poor staff could not even keep up with the wet foot prints everywhere and more than once I saw that they had run out of towels in the pool area and to bring your own towel down from your room. Wi-Fi. If you are not a Hilton member, you get the slowest of the slow wi-fi or can pay $5 a day for what is a complimentary service at most hotels. Seriously? Carpeting old and from the 80's. The kind that gives you motion sickness. Even better though, on the 5th floor, it is coming up in bumps in places like a nice big liability risk. Finally I opted out of maid service, but they did leave me a nice card saying if I needed anything to please call house keeping. Which I did for an extra roll of toilet paper-had to leave housekeeping a voicemail for such at 2pm. At 5pm it still had not arrived and when I called down there again but got voicemail again. A credit to the front desk because I called them asking if they could deliver a roll and they were at my room in less than 5 minutes. The stay was seriously just okay, possibly less than okay. I will be back to Sudbury but unless I was desperate, I will not be back to this hotel.

I booked this hotel for a conference, staying here for two nights. I have never stayed in another…read moreHomewood Suites location in the past but all I can say is the rooms are huge. Most of the hotel rooms in this hotel or a king size studio rooms with very ample amount of space. For example my room has a kitchen with a complete set of appliances, dinette set, living room and separate bathroom facility. Overall highly recommend here.

Came here with the fam. Staff was amazing. Rooms were amazing. Pool was amazing. Gym was…read moreamazing. Are you feeling me? Amazing. Lots of parking. The Lake is RIGHT ACROSS THE STREET. Staff was so cool. The breakfast in the AM is so good. They also have eveything you need downstairs. Just amazing. Also TV's and beds are supes comfy.

If I could give this place 0 stars I would…read more We had to stay 4 nights. First of all, we asked for a king size bed. We asked the front desk reception when we arrived if we would get a king size bed, they said "yes". We were put in the "Ramsey Wing", which apparently has no king size beds. My boyfriend asked out of curiosity how many guests are staying at the hotel due to the lockdown, we figured not many people were travelling. He was told that there were ten rooms rented at the time. The ONLY reason why we were travelling is because of final exams that needed to be written at Collège Boréal, I digress...We checked in on Sunday and the hotel is pretty lacklustre. We usually stay at another hotel in Sudbury but got a better deal here. Things were fine until Tuesday night when the front desk staff decided to give the room next to ours to other guests. Our room shared a door with theirs which means that we heard everything that was going on next door! I was livid. I could not believe that in an EMPTY hotel the front desk staff thought it was a good idea to place strangers next to each other with a shared door. Why?! These people were loud, playing music, to the point where I had to call the front desk to complain because I had an exam to write in the morning. I was more upset about the Holiday Inn putting people next to us with a SHARED door in and EMPTY hotel than I was about being disturbed by said people. Talk about customer service. Know your rooms, know your occupancy and place guests accordingly. It's not hard. Also, the ice machine on our floor was broken, which I mentioned to the front desk on Sunday...They said that they would send someone from maintenance to fix it and never did. The ice machine on the 6th floor is also broken. This place is the pits. Avoid. (The only redeeming quality is that it is close to the Four Corners and many different dining options)...

I'm in Sudbury for a funeral so this was my venue of choice close to all the arrangements…read more I was greeted by a cheerful Donna M. as I walked up to the Check-in desk. She confirmed all my information, scanned my credit card, got me to sign or initial a form in several places, gave me 2 room access cards and pointed me in the direction of my room. Very nice! Very efficient! It's a nice hotel with lots of amenities like free WiFi, a 24-hour fitness room, a swimming pool, and a restaurant/dining room. There are gas stations, restaurants and malls close to this hotel and less than 5km to the City Centre downtown core. My room had two double beds and a good setup. The A/C was worth the $133 room rate!

Nice clean location. I found it to be kept much better than the other Comfort inn locations ive…read morestayed at in the past. Friendly desk staff. Good wifi. Lots of parking. DQ next door.

I am totally disgusted with the reception Saturday, February 18, 2023. I don't have a credit card,…read moreand I paid for the room online. I asked if I needed a credit card, they said no. I paid for the room, and after 12 hours of driving I arrived the hotel. The front desk clerk was rude, and wouldn't let me in the hotel without a credit card, in case of additional charges. I offered to pay a deposit, and flatly denied. I said the room was paid for, and he said "that's them not us". They happily took my money, and I'm still waiting for a refund. I told he had terrible customer service. I went to a different hotel and paid a deposit, had a great room, and was refunded the deposit ni questions asked. They were pleasant and professional, unlike the buffoon at comfort Inn. Avoid this hotel at ALL costs, unless you want a terrible greeting.

Extremely Disappointing and Frustrating Stay…read more I extended my stay by two nights after spending time enjoying the trails in the area, but I deeply regret that decision. Despite requesting housekeeping every single day, my room was never cleaned. By my final day, all I wanted was a hot shower, clean towels, and a clean bed after being out exploring, but even those basic expectations were completely ignored. The lack of service was unacceptable, and what made it worse was the rude and unhelpful attitude from the staff when I tried to address the situation. Guests should not have to repeatedly ask for basic cleanliness and then be treated poorly when those requests are not fulfilled. This was not my first time staying at this hotel. During my previous visit, the only positive experience was the friendly staff at check-in. Unfortunately, this stay showed a complete lack of care and professionalism. The surrounding area was also disappointing, with the hotel located directly across from a drug site, despite a police station being right beside the property. After this experience, I will not be returning. A hotel should provide a clean, safe, and respectful environment for its guests, and this stay failed on all three.

I'm not sure if the kids aren't listening to the grown ups or the grown ups aren't listening to the…read morekids but this hotel doesn't seem to have any experienced employees who understand the most basic understanding or "consideration". These folks are happy to apply an apologetic tone and concern when they are being told how to run a hotel but there are no clear standards for management where logistics are concerned. Before you allow their pointless sincerity to charge you full price for a fitness room that is closed and signless hallways leading to locked doors with "sorry" signs sending you back through a building with NO ELEVATOR, take any other option including staying at the bus terminal. Wait for the breakfast room which truly is being run nobody. After you stand in the doorway to hear people saying things out loud like "do they have plates" and "where do I find a cup", you will know you made a mistake. As a caterer and lifelong executor of food and crowd logistics, it was laughable, embarrassing and shamefully shameless. No worker here has ever set foot in a cafeteria setup. Stop apologizing for sucking at being a hotel, give people a proper checkout time, and work harder. A phone in every room might help also so we dont have to walk to the front desk to ask how the coffee machine works. Right now the owners are reading this and discussing how someone can't know how it works rather than why thy have no instructions for those who need them. That's why they are inconsiderate.

We stayed at this motel and it was ok at best and that's generous. Dirty and dated and a poor value…read morenot to mention having pigeons poop on you when you arrive makes it extra special .This part was our fault. My wife forgot her wedding ring in the room . We called as soon as she noticed it was missing and told the front desk. Asked them to go search the room she knew exactly where she left it . They said they would get right back to us and NEVER RETURNED our call . I called them everyday for 5 days straight before Sam the manager called us back I offered them a large cash reward for the return and their claim was that they never seen it. The moral of the story is someone either the manager or the house keeper are less than honest and the manager follow up was non existent.

It was an okay hotel for the price Room and bathroom were…read moreclean My only complaints: One of the stairwells smelled like.... An outhouse And the breakfast! The waffle machine was covered in waffle batter because the cup that was provided was too big so people filled it up and overflowed the machine Garbage from breakfast on the counter in the lobby Workers were there not bothering to clean it up Also not affecting my review, but the layout of the building is so odd

Stayed here for two nights…read more The good: -Staff is friendly and helpful and even corrected our meal free of charge when it came up wrong. - Rooms are spacious and clean. The bad: - Walls are very thin, the person in the room next to mine snores and i could hear it all night. - The pillows are misshapen and lumpy and very uncomfortable. - The heaters take a long time to warm the rooms up, which is problematic at -20

Absolutely appalling experience. After being moved from one unacceptable room, the second was even…read moreworse: the mattress itself was covered in accumulated hair, dirt, debris and visible staining, alongside deteriorated bathroom grout/caulking, moisture staining, corrosion and other maintenance concerns. After I posted photographs and escalated my complaints to Wyndham, management entered our occupied room despite an explicit instruction not to enter because our dog was inside; when I returned, our belongings had been disturbed and our key card no longer worked. At the front desk I was initially told we "needed to check out," but when I began recording and asked that instruction to be repeated, I was instead told, "It's completely your choice if you'd like to check out." I returned to our room, deciding that we were definitely leaving, and begin to pack. I then decided to file a police report regarding the contact of general manager, Larry Martin. I called the front desk to ask for his full name, and explicitly stated I would be filing a police report. Although the final correspondence with management had been confirmation that we were not forced to leave, in retaliation to my police report, Larry CALLED THE POLICE TO HAVE US REMOVED. The General Manager, Larry Martin, further claimed there had been several attempts to contact us about relocation, which does not reflect on our phone records nor experience. There has been no communication from Wyndham properties despite repeated​ efforts. Everything described above is supported by photographs, video, emails and/or phone records. As a matter of principle, should Wyndham properties fail to respond in a timely manner, we will litigate to the full extent of the law. Reports have been filed with all relevant overseeing government entities, including public health. Sudbury itself has been wonderful; this review concerns this property and its management, not the city.

Smelled of mildew in rooms and breakfast was cold. The lobby also had a strong smell of cleaning…read moreproducts

We booked an appointment four months ago and told him we want third floor only, I called again a…read moremonth ago and mentioned again to them third floor and They said no problem. This is our regular hotel that we stayed at all the time and we've stayed here many times before. When we got there the third floor was not promised to us and we got the second floor, the problem with this is that you hear the people walking above you. We couldn't understand the receptionist and the manager was there and had to tell us what she was saying. We were very upset that they couldn't hold up their end and tell us about the third floor, they did give us a discount. There is no water pressure in the sink at all, however the shower is fine, but if you intend to sit in the bathtub you can't lock the drain it doesn't work. We have to continually log on to wifi as in the past we never had this problem. We came in after 10 o'clock last night and the front door was closed we had to knock on the door so they can let us in, I have never been to a hotel where you had to knock or use your pass code to get in through the front entrance. They said it was for security reasons, I guess the neighbourhood has changed and gotten rougher. In general it's very clean, but not up to our expectations, can I recommend this hotel not likely. The Sunday before we left I went down to check with my total bill will be for check out tomorrow and she quoted me $993, which was not correct she said she made an error was $924. The reason behind that is every time you log onto the Internet and you add your name and your room number it charges you again which she removed. When we are here in the past we had no problems no extra charges. I asked her about the additional 20% off it is wasn't on their computer system and she left a message for the manager Tim to call her and let her know. Now I get a knock on my door, asking to fix my shower curtain and there's nothing wrong with that guy had the wrong room. I went to check out and Peter told me that they took off $20.00 a day and told him Tim said 20% a day, he made the adjustments. When I returned home I checked online my bank statement and it showed that they swipe my card for the four nights plus $20 a night, just as we were told was only supposed to be swiped $20 a night as a security deposit. This is not the hotel it was the day it is changed, very disappointing

Staying here for a few nights was a great experience. Check-in was a little slow and having our…read moregroup of rooms end up on a few different floors was a little strange, but otherwise a stellar experience. Everything was clean and bright throughout our stay, no noise problems, and staff was always friendly and professional. The beds were comfortable and the showers were excellent! The hotel restaurant was a wonderful surprise with how good it was! Breakfast was great and the dinner options were tasty too: surprisingly good food! The fruit was fresh, and everything was cooked well. Mitchell stood out as a stellar server in the evening and he really made an effort to make our meals pleasant. This was a great home base for us while we stayed in the Sudbury area.

Thank you to Mitchell who checked me in for HIGHLY recommending this place…read more The staff are all welcoming (which goes a long way with me, I love to feel welcome, especially when dining alone.) The wine - house 'Adorn' Chardonnay isn't alway ' right' they nailed it. The Caesar salad to start was great! But... the MAIN COURSE (shout out to Sherry) for recommending the Pan Seared Local Pickerel. Wow! I'm honestly shocked. It is a 5 star, whichever table you're sitting at. Fantastic! (Sold me on making time for breakfast tomorrow.) thanks for making a work trip more pleasurable (: