Stranded. Booked a car for Escanaba to Green Bay, three days later We called an hour ahead to make…read moresure vehicle was there... it was. They called us back fifteen minutes later to tell us no cars were available anymore. Thanks. You effed us up. We had no way to get to where we needed to go. We had to ask our 82 year old dad to drive us there and then he had to drive back to Felch. It's a three hour drive for him one way. So thanks to your poor planning our father had a six hour anxiety ridden drive. Terrible.

Refused to rent a car , mind you this was only after I had driven there. Not when I called the same…read moreday nor prior when I booked in advance. Overall horrible customer service. Avoid this place as much as possible.

I am about to buy my 3rd vehicle from Larry. when you buy a used car , the seller can't foresee the…read morefuture. but he will always do what he can to help if something unexpected happens after driving out the lot. both of my experiences were great.

sold me a lemon, within one month of ownership the gas tank literally fell off while driving, 2…read moreweeks later the transmission went. after digging deeper, it was obvious they do nothing to these vehicles before they sell them. theyre mission statement is a complete lie. not honest at all. terrible experience that cost me 6k. they only make the vehicles worthy of a test drive. they dont care if you make it home or not. terrible people. avoid at all costs. spend your money else where.

I purchased a 2025 Ram truck on 5/23/24 and on 9/13/24 it wouldn't start. It was towed to Riverside…read morewhere they replaced both batteries and returned the truck. The next day it wouldn't start and was towed back to Riverside and has been there ever since -- for the last 3 months. They don't communicate, don't answer their phone or return calls. Very disappointed to say the least. I have had to contact the corporate office to escalate the case and had to involve the Michigan Attorney General office. Either repair, replace, or refund!

I recently bought a new car from riverside in escanaba. The car had a scratch, and rather than wait…read moreuntil it was repaired before I purchased, they assured me they would take care of me. This is a new 2021 car. They told me If I bought the car they would send someone to my house, pick up my car and give me a loaner until my car was fixed as they would not use the body shop here in MQT, but had to be fixed at their delearship. I agreed reluctantly. Anyway, this is what service after the sale looks like at Riverside Escanaba. This is the condition of the loaner car they brought me. It was full of pet hair, doors, floors were sticky from spliage, garbage on the floors and door pockets, and the seats were filthy.

This is an outstanding operation! Over the past few years I've had many opportunities to have my…read moreaging (1995 Villager) worked on. I always felt that I was treated fairly and received quality repair.at good value. On more than one occasion "Tracy" walked over to my house to bring my van back to his garage. (3 to 5 blocks away)................... Small town favors but much appreciated.

Best guys around! Have known Terry and Tracy for a long time, I trust their work and I recommend…read moretheir services to everyone.

We Purchased a used 2003 Sequoia for a 16-year-old child (with his savings) during the purchase the…read morevehicle had an engine light come on, the mechanics at the dealership tried to diagnose the issue but had no luck and the code went away (that should have been a warning sign). The salesman said they had not changed the oil so I drove it directly to a quick lube, the employee at the quick lube told me there was antifreeze in the oil. The vehicle was taken to a mechanic and we found the engine had significant damage and needed to be replaced, the mechanic also notified us that the vehicle had significant frame damage and previous frame repair, none of this was disclosed at the sale. After contacting the dealership several times I finally received a callback, I explained everything that had happened expecting they would do something to help but unfortunately all the responsibility was placed on the customer claiming we had an opportunity to inspect the vehicle and we bought it as is. I'm not a mechanic, I had no idea the vehicle was not inspected by them, they gave me a copy of the vehicle history nothing was disclosed about frame damage. I can't at the moment prove the dealership was aware of these issues but looking at it now in hindsight I can see the red flags. 1. The Engine light. 2. Not returning my calls. 3. Selling the vehicle as-is. 4. Placing the responsibility on the customer. 5. Claim they did no inspection. 6. Not offering to help in any way These all should be cause for concern for anyone considering purchasing a vehicle from them.

Purchased 2004 Nissan Maxima. Next day experienced significant engine trouble. Was virtually…read moreun-drivable. They stood fully behind the sale. They covered total cost of repair, which is so far pretty significant. Bent exhaust valves at minimum. Very friendly people. No hassles other than inconvenience of driving a loaner.

AVOID AT ALL COSTS, Dan does not pay his bills. We provided a service for his property for $900 and…read morehe never paid. We have tried calling several times with no response.We will now have to take him to small claims court!