I'd like to respond to Natalia's response below:
After checking my correspondences with her, I saw that in fact, I was lenient and told her the day before the wedding to come at 9 instead, so I will take this aspect back. Initially we said 7, but after she said she would come after 9, I compromised for a 9am meeting (which was wrong of me in retrospect).
However, a room full of people were there to vouch for the fact that I didn't not interrupt every five minutes as claimed. I asked to have a mirror to see what was going on and that's it. Then, once Natalia was done, I asked for more eyeliner several times to which she said "wedding makeup can't just be eyeliner, ok?!". So yes, I communicated a lot that what she doing wasn't the same as the trial but was ignored.
As for the makeup being the same as the trial, if it were, I wouldn't have written this review since I actually loved the trial makeup.
And we actually did not finish 'as scheduled' because despite me telling her that we needed to leave for 12:15 and have pictures taken before, she finished my makeup at 11:30 giving me only 40 minutes to get dressed, get pictures taken, and get to the limo.
In any case, this is not a battle I want to fight. There are in fact many good reviews on Google, and mine is one simple negative one. This may be a miscommunication as mentioned, or it may be the fact that things actually went wrong. In any case, it's my word against Natalia's and I don't feel the need to justify further. It is what it is - however I do need to say that she emailed me asking me to take down my review for a refund, apologies, or free makeup in return - To clarify, this is not the purpose of my writing. I'm just here to relay what happened to me to others. I am never looking for compensation with bad reviews. Good luck read more