Este es un muy buen lugar , he tenido una muy buena experiencia llevé a mi hija para unos exámenes de laboratorio y la hicieron sentir muy bien todo fue en buenas conversaciones le sacaron sangre y ni siquiera sintió mucho dolor , todo lo hizo Kathy y su asistente muy agradable también . Naples urgent care es un Muy recomendable lugar. read more

Our experience went incredibly well with the Nurse Kathy and her assistant. It went BETTER than we expected. We came in for a pre-op for my upcoming surgery and she gave us exactly what we needed... she was very nice and professional... she has DECADES of experience so she clearly knew what she was doing... and she showed us a positive attitude. I don't understand how this place has 1 star reviews. But I highly recommend coming back here to Naples Urgent Care... from now on, we will come here for walk-ins. Thank you Kathy read more

Been going here as My first choice for years now! Kathy and the team here are Knowledgeable and always make me feel better quickly read more

Great place! Was very fast and the doctor was helpful. I would come back here if I needed to be seen for an emergency quickly.

Deplorable waiting room conditions--no seats are blocked off, no plexiglas glass between the front desk and incoming patients, no limit to how many patients can be waiting inside. These are only a few of the many potential covid spreading hazards I witnessed. Front desk staff was beyond rude. Yes, I understand there is a lot of patients to be seen for rapid covid test but being snarky and offering false waiting times is unacceptable. I was initially told they're would be a 90 min wait and I overall spent 7 hrs at the clinic. Of course every time I asked for an update I was met with either a sigh, an eye roll or told to sit down and they'd back back to me (spoiler alert: no one ever got back to me). They made what was a already a bad experience even worse. My rapid covid test was performed in what appeared to be another waiting room (just behind the front desk) by a really kind nurse (literally the only person who wasn't dripping with attitude at this clinic). I did not like that my results weren't emailed to me and I had to wait 20 mins for the results in person (after waiting 7 hrs at this clinic I was desperate to leave). Overall this was a living nightmare and wouldn't wish this experience on my worst enemy. May we never meet again Naples Urgent Care.... read more

Don't come here for anything. Awful customer service. Came in for a covid test and waited 3 hours. When I got in they said they didn't have the test then finally tested me. Never heard back on the results. Phone didn't go through when I called. When I came in physically they didn't seem to care at all and the front desk person was outright rude to me when I pushed back I wasn't able to wait an hour for the results. Never got my results, waste of time and money. read more

The organization of this place is horrible. I was 4th in line standing outside at 7:35 am and had people taken in front of me that came 20 minutes after I did. I waited over 2 hours. So much for being early. I'll never come back here!! Folks are friendly but very disorganized!! read more

Naples Urgent Care - Internal Medicine Near Me - Naples, Florida

If you want to wait in a room jam packed with possible positive Covid cases this is the place to be! The amenities include a snarky front office team and the option to wait outside and be forgotten about it. read more

Do not come here to get covid tested at all unless you want to wait at least 2 hours before you get tested and extra hour after waiting for results if you're getting a rapid test. This was a walk in appointment because they don't do appointments. Went at 8:30am, 30 minutes after it opened. There was maybe only 6 people in front of me and it took about 2 hours for 6 people to get tested?! Not worth the wait. Unorganized and the staff is not very professional or friendly for how long people have to wait. Wish I had read the other reviews before I went. An even WORSE update: went to the airport showed the test that Naples urgent care printed out and it was INVALID. Since they don't put that the test was done at Naples urgent care and they also don't put what kind of rapid test it was, the airline I took did not allow me to pass with this test. Thankfully I was able to take a test at the airport. I spent 175 dollars on an INVALID test. I hope the business reads this. read more

Never will I use this facility again. The nurse said they would call in a rx for our son after a dx. It was never sent in to the pharmacy. We Called 3x! It has now been 3 days. The wait time is extraordinary. We only had two people in front of us when we arrived at 9 am. We didn't leave until 11:30. Bathroom is dirty - toliet paper holder broken and laying on the floor. How hard is that the fix? Generally the front desk staff dismissive and unaccommodating. I actually heard one lady telling a patient "look at this (fax/printer), do you see anything here? No, then your x-rays have not been sent over" (even though the patient insisted that they had been sent). Fast forward 5 minutes later - the same staff complains about the fact the same printer/fax hadn't been working all morning. read more

Never before have I been treated in such a rude, condescending, and unprofessional manner. The owner, Dr McGann should retire.

We had a terrible experience at Naples Urgent Care and do not recommend this facility. Dr. McGann was rude, condescending and unprofessional. His behavior was shockingly bad! read more

This place is a shit show. First they are telling people who have appointments that they need to wait 90-120 mins seeing they are trying to take walk ins first. I wondered how this could be possible but when I heard the receptionist speaking to the rep of the rapid test company I understand why. The receptionist was wondering where the 300 tests he ordered were because he transferred 7000 dollars already. If you do the math that's 24 dollars a test. They are charging 150 for the test. Wow read more

Worse place ever got there at 9 am the guy said he hold my place for 12 pm come baCj at 12 now 2pm I'm still sitting her. went to talk to him he said to suck it up and wait. read more

Stay away from this place. They don't have any idea what they are doing. My mom was giving a PCR test to fly to Europe and they missed spelled her name and they made us pay for another test then having the mistake corrected. Try to get the pcr test somewhere else. The owner or the manager up front will not work or admitted his fault. This was reported to BBB and Medicaid for fraud hopefully they will address this. I hope no one will be in this situation again. And by the way with the PCR test they do 4 more that are not needed for traveling. Be aware. read more

Do not give your time to this place!! The PA gave my son glue for his deep cut on forehead. It opened up under the glue a few days later. During our follow up, the nurse told me it was going to have to stay like that under the glue because it would hurt to peel the glue off. I told her if she wasn't going to do it, I would. I started peeing it, my son started panting. I told her there has to be an easier way. I didn't wait 2 hours to be turned away. That's when they take us to another room where they applied some glue remover and it easily came off The nurse was like "yea idk why the PA gave you glue, this cut needed stitches." So since there was no dr or PA in office, (how the hell?! It's a freakin Urgent Care) my son couldn't get stitches. So instead she gave me tape to tape his cut together. I am beyond pissed! Let me also add that this place is not professional AT ALL. From having a disaster at the front desk with visible files everywhere, to disagreeing about work schedules in front of me while getting weighed, and to almost walking out without getting vitals checked (first and second visit)...I should have turned away after the receptionist spilled coffee over his keyboard while passing me paper work. You've been warned. read more

The place opens at 8am but the doctor doesn't show up until 10am, you know, he slept in or something. Shows how much they care. No regard for anyone's time. What a joke! GO SOMEWHERE ELSE!! read more

I wish I could give zero stars. This place shouldn't even be in business. They take advantage of people with language barriers and have the most terrible customer service I have ever experienced. They talk over you if they don't want to hear what you're saying, which they don't. They yell at you no matter who you are. They are LIARS and clearly do not know what they are doing. The doctors don't have the fault for how TERRIBLE their staff is. But I do not trust them with personal information or my health. read more

Awful customer service. Can't even express how unprofessional staff was with me. Nothing urgent about this experience I

Just ran horribly. No one knows anything. To say it's unorganized is an understatement. Not sure I even trust my Covid results from this place. Do not come here. Stay away. read more

Clean. Accomodating. Friendly. Helpful. Dr.Reyes & his team are great. They are efficient and helpful in getting you in and out when an Urgent Care is more accessable than your own doctor. read more

Extremely rude nurse/receptionist. Had everyone in the waiting area upset. Didn't even have the courtesy to make eye contact. NCH Urgent Care on Vanderbilt Beach Road is a much better option. Won't come here again. read more

Horrendous...Idiots running the show!!! Charged me $358.00 for a covid test that took 2 seconds to take...had to wait 2 hours in empty waiting room while I was so sick. Horrible people there...Dr. so rude when gave me his one second of time....Worst place EVER....Do Not Go There!!!! read more

Came in for a "Rapid" covid test at 11:30am. 4 1/2 hours later and still haven't been seen. Been told I'm next or almost there for the last 2 hours . The receptionist is VERY rude. I'm sure she's having a rough day with so many people coming in for tests, but Geesh! She is nasty and unkind to all. There is no social distancing, no paper in the bathroom and everyone is sharing the pens and clip boards. This is a Covid cesspool! read more

Don't go here for the rapid covid test they advertise and honestly this place should be reported as they are certainly spreading this virus. You will wait for at least an hour and a half past your "appointment" time and watch people that arrived after you leave before you even go in. I heard, not even overheard because of how blatantly loud they were, the front desk staff complain about patients after they left. There is no "used" and "clean" pen containers and when asking one of the ladies at the front desk she said it didn't matter and she needs to clean them all anyway... she never did at least in the hour longer we waited! She at least was the only one properly wearing a mask! The other lady at the desk had it around her chin and the guy's kept falling under his chin too! There are no plexiglass shields set up for them either and social distancing in the waiting room was nearly impossible at times for how many people kept showing up for their appointment while they were so behind. The nurse that took our test was not wearing gloves or eye protection even knowing that one of us had symptoms and had been exposed to someone who tested positive. We could overhear the doctor's whole conversation with another patient (mostly about how he thinks the virus is all hyped up) while we waited and quickly learned that it's because he doesn't close the doors for patient confidentiality! This place doesn't care about covid or anyone that goes through their doors and it shows through how they run the place. Get a more accurate and free test done through the Department of Health. It took less than an hour all together and the people working it actually took measures to protect themselves and others. read more

Very poor follow up! I was here for a suspected kidney stone. After diagnosing it as a possible kidney stone the doctor sent me across the road for an X-ray and said he would get back to me that afternoon as soon as he saw the results. I Have not heard from him after 4 days, When I called the clinic in the middle of the day, all I got was a answering service. I left a message, but have received no call back. This is very unprofessional and could be potentially dangerous considering what the results could show. Avoid this center. Go to a more professional and caring place. read more

If I could give it less than a one star I would. Said they would be open at 8AM on Labor Day for Covid testing. Ten of us in line till about 9:30, never opened, no sign on the door, no message on their voicemail. Called to complain and was hung up on. SOOO unprofessional. read more

DO NOT GO THERE!! The Dr. whisks in, listens for a second to my lungs, wrote a prescription and went out into the hallway to yell, scream and cuss at his son who also works there. I have PTSD from a jerk who did the same to me and this created huge amounts of anxiety. The doctor there is a bully and a jerk and I am deeply offended. Stay away from this place! read more

Don't come here for anyone under 4, even though the website speaks to pediatrics and family medicine.

Very poor service. Front desk receptionist was rude and cold. Waiting room and exam rooms were dirty. Long wait time. The doctor made me feel like I was an inconvenience to him for being there. Go to any other urgent care in Naples, just avoid this one at all cost. read more

I brought my daughter here because she had a sore throat. They were quick to get our foes processed. The wait was pretty quick and the staff seem friendly. read more

I accompanied my husband to Naples Urgent Care on January 3. Doctor Vera came into the exam room to see my husband. I asked if he was a doctor, as they also have P.A.'s on staff. He rudely said, "didn't I say I was a doctor?" That started his whole rude attitude. He asked me when did I receive my medical degree upon my asking a question. He stormed out of the exam room and told one of his staff members " I am not examining this patient" This doctor was not open to any questions. His total attitude was non professional. read more

I'm saving you time! Do not go here! Awful service, rude staff, and very unorganized. We waited 1hr just to be seen when we were the only ones in the waiting room. Then, we waited another hour to see the doctor. We asked about 10 times very nicely, how much longer. And no one ever gave us an answer. It was always, I don't know. This is unexceptable. The term "urgent care" does not apply here! At all! And love how they say on their website no waiting. Try the other urgent care centers even if there seems to be a lot of people. Don't waste your time here. read more

The receptionist was the absolute WORST. She was slamming on the copy machine and it took her THIRTY minutes just to process my license and insurance card, mind you it was fairly empty. I came with my fast pass card to get in FAST and I waited over an hour! This place is unkept and should be removed from the Better Business Bureau! read more

Urgent cares are never that great as a personal Dr that knows you and your medical history . But must say I received quick and very courteous care by the medically tech, very nice young man and knew his stuff ! Dr was good for a walk in read more

You must badger them to find out the lab results (if they have not lost them). All the people here are rude with the exception of Dr. McGann who is the owner of the clinic. He is nice and probably very qualified as a surgeon. For run of the mill problems he is not a good choice. I would suggest you go elsewhere. read more

At Naples Urgent Care, you feel like a patient and not just a number. I walked in and the service was impeccable. The waiting room time wait was about 20 minutes and once I was back I saw a physician extremely quick. I recommend Naples Urgent Care for all of your health care needs! read more

Im ticked and rightfully so. I Dont recommend.Went here yesterday for a painful lump under my arm. I can say the receptionist was very nice. There was noone in there so I got right in. Then the guy who checked me in basically asked questions in a speedy manner like I couldn't answer fully before being asked the next question. He obviously didn't care much about what I had to say. The Dr seen me after that quick chat. He was nice. Basically said he had to cut me open. Ok doc go for it. No issues with him really. Told me what was up. Did the process. Explained what was going on real quick and out he went. Cutting me open didn't solve the issue. Next the speed racer/talker came back. Rushed through what I should do to take care of my issue. Bandaged me up. Used the wrong tape because as I was taking the tape off the tape literally ripped a chunk of my skin off. And one the other side made my skin form bubbles. Should I take pics and file a complaint? A lawsuit wouldn't do much. Neither is going in to complain. Yelp sounded good. $380 to be seen. Rushed through. Cut open after a shot. And ripping off my skin to add to why I showed up in pain in the first place. Choppy writing for this review to keep it shorter than it needed to be. But, some serious b.s. how do you put a gauze patch on someone with the wrong tape? Good luck if you go here. Hopefully my skin heals along with the main problem I had. read more

I've been there twice before (a few years ago). This time, I thought I may have a bladder infection. I told the girl at the front desk I may have to give a urine sample before I get called back. She seemed ok with that. I had been drinking fluids, so by the time I was almost called back (2 hours later). I went to the front desk and notified her I needed to use the restroom. She told me the nurse would be taking me back. So, I follow the nurse and I asked where the restroom was? The nurse said, "not yet, I need to get your weight". So, I hop on the scale. Then she said to follow her to the room so she can get my vitals. I said I really have to go to the restroom. She starts taking my pulse and tried to take my temperature. I said no, I really need to give you the sample now or I may have an accident in here. Well, she got all mad at me and said if we do that, it will put me another 30 minutes behind schedule (I am thinking, I don't know why giving a urine specimen before she takes my vitals would put me (or her) behind schedule, and if so, so what?) I need to go, and the reason I'm here is because they are needing to test my urine). The nurse / assistant was just unwilling to do anything out of order (not a very compassionate person). I'm in the medical field myself and we would have never treated a patient like that in the office. I was glad to be seen shortly after by Dr.Reyes (who is a very pleasant and good Dr.). The nurse never returned to get my vitals. And yes, I was diagnosed with a UTI. read more