I was placed as a nanny with a wonderful family in Charlotte and throughout the experience I was…read moreimpressed by the hands-on approach from the owner. I felt valued and respected throughout the entire process and know firsthand how thoroughly they vet their nannies. I can really tell there is a personal and passionate team at Charlotte's Best Nanny Agency. There is genuine heart behind their work, and it shows!

AMAZING Agency!! she has placed me twice as a nanny and i LOVE her!read more

Unprofessional Services, Inexperienced babysitters assigned to families…read more All the owner cares about is billing you. Incidents aren't taken seriously. The company isn't even a legal entity in Charlotte, NC - Look her up, the owner has other companies one being a non-profit she'll try to bill you as. http://www.sosnc.gov/Search/RunSearch Disgusting especially since she is a mother as well.

The first sitter that was sent to my home was not cpr certified and my son is allergic to peanuts…read moreand needs an epi pen for emergencies. I brought this to the owners attention and she was certified the next day. Due to the first sitter having car troubles I was assigned another sitter, her second day on the job she stopped at a friends house to use the restroom. My kids were left in the car alone while she ran in to use the restroom, while i understand "when you gotta go you gotta go" however my kids safety was put at risks. Another one of her sitters called my kids brats. I feel these sitters were not well trained in inhome care versus group care like weddings and children's church. I feel when talking with the owner she made excuses for her providers and then tried to turn things around with statements such as "do your kids have behavioral problems", questioning the cleanliness of my home because one of the sitters was not made aware that I had a dog and she did not care for dogs. She then tried to say " you have been through 3 sitters " and I explained to her that you have sent me 3 sitters that were not qualified and made errors and has nothing to do with me. The boys really loved the first sitter unfortunately she had car trouble.

Aixa is a wonderful caregiver! She adores kids, and our three little ones had a wonderful time with…read moreher while my husband and I got a night out. Her website made it super easy to book her service, and we could even pay with a credit card. She arrived on time in a branded uniform and even brought age appropriate goodie bags for each child! At the end of the night, she gave us a written report summarizing everything they did when we were out. We will definitely be booking Aixa's Baby Steps again the next time we need childcare!

From the owner: Babysitting Services: Monday-Thursday 8:00 pm to 12:00 am…read more Friday 8:00 pm to 2:00 am Saturday and Sunday 11:00 am to 2:00 am

Preferred Childcare's office staff were unpleasant to deal with and unwilling to find a long-term…read morenanny for my needs. They would send multiple new-to-us sitters each week, even though many of those sitters told me in person that they'd love to have the position as a recurring job. This was immensely stressful to me as a working parent - I had to be home to meet each new sitter and go over the job over and over again. There were also frequent last minute cancellations, especially on Friday afternoons. Ultimately, they did not offer the advertised service as I was doing just as much work as if I were hiring the sitters directly, only for a higher price.

I would think twice about using this service as a Covid-conscious family. If you use this service,…read morebe sure to ask about what their policies are about ensuring that babysitters/nannies are vaccinated, and ensuring anyone they send is actually vaccinated and maintains other covid-conscious practices. Through this service, we were paired with a nanny who wasn't fully vaccinated and lives with people who refused to vaccinate, and I'm glad I double-checked on this nanny to realize this before the person came to our home. I think this may have been a good business before Covid times, but now their policies are not aligned with those who are more covid-consciousness. We were with his company for months and they couldn't find a permanent vaccinated nanny. We ended up finding one ourselves without this agency's help. Through them, we did have some great temporary nannies, but this company did not provide the reliability or safety that we really needed. Today, their owner admitted to me "We do not require vaccinations because we don't have to and feel it is a very personal choice." I wish I had known this before we spent hundreds on this agency. They should have been upfront about that from the get-go instead of making the misrepresentation that, "Unfortunately, as an employer, we are unable to ask for their [babysitters] clarification [about vaccination status] for medical reasons."