I just walked out from the Nandos on 270-272 Clarendon St South Melbourne, as a fun of Nandos, I think I should share this unpleasant experience with other funs. I have tried many Nandos Restaurants in VIC, and never found customer service was an issue in Nandos, besides I like the chicken in Nandos so so much that I recommended it to everyone in my life.
However, when I walked in the Nandos in South Melbourne today, I found its hard to communicate with the waiter. He has a strong accent, and act like a "wise" guy. I ordered a Pealla, but he gave me a Pita. When I tried to talk this issue with him, he insisted that Pita was my order without saying a single word "sorry" from the beginning to the end. He sounds like its all my fault, and since "my fault" was on the table, I should ate them all with no doubt.
I could understand this communication failure could due to many impersonal reasons, but his attitude was so bad, and he said he will not change it for me again and again. Actually, I just wanted to talk about this issue at first, and a polite apology is enough. Unfortunately, I didn't get it.
I tried to talk this issue with another man worked in this Nandos, but he left me with the first man. The first man repeated the same words and attitude, which really pissed me off. Since then I really wanted my dish to be replaced by Pealla. Nevertheless, he refused to replace it by a very rude "No", I was so angry, and then walked out of this Nandos Restaurant without having my paid lunch, and felt really bad.
I still love Nandos, but I will never go to this Nandos Restaurant again. I will also suggesting my friends don't go to this one, in case they might have similar experience. read more