Placed order online, paid with card.
Recieved call after 15 mins - no wraps in stock, asked to select either burger or pita.
Selected burgers, hung up.
5 mins later, phone call - ok to charge you $5 for the order difference in cash? Sure no problem, hang up.
5 mins later, phone call - can we pay $10 please for the order difference. We tell the guy we just got told $5 by the last caller! He hangs up to check with store.
2 mins later, phone call - explains that difference is actually $10. I acknowledge this, but add that had assumed they were giving 'discount' when intially asked to pay $5 for order change for inconvenience. Caller argues with me. I explain am unsatisfied and consider this poor customer service. No valid response, blames delivery/business partner.
Absolutely pathetic customer service.
Over 1hr delivery not including 25-30 minutes on the phone back and forth.
Food delivered cold, by driver who stood on street and called me on the phone to come out and get my delivery.
10/10 will not ever use this store again. read more