Great selection of geek bars and cigarettes staff is amazing and prices are reasonable!

This woman comes storming out when I'm buying my cigarettes and accuses me of stealing she says "empty your pockets" let me say she look like she was tweaking herself and funny enough what do you think happens? I got nothing but did she apologize? No she doubles down saying she saw it on the camera so again I empty my pockets and raise my shirt up to show I don't have anything. Letting tweakers work at your store is wild and funny enough first time here. Never coming back definitely going back to my smoke shop. Definitely definitely don't go to that place this shit's overpriced too. read more

After coming here for so long, they finally screwed me over. Was given a bad vape and even though I tested it in front of them, they wouldn't exchange it. Never coming here again. read more

Sold me a vape that worked out of the box, 30 minutes later it wouldn't turn on & stopped working altogether. They didn't even ID either.

Quite possibly the best smoke shop in NW Phoenix. Always have excellent customer service. Decent prices on their products. Love the female energy at the store. Nobody to talk down to me and women who treat me better than any other smoke shop in my area. 5/5 would recommend. read more

I'm what you call a late person or night owl, most places don't want to see you or hear you. I always feel comfortable at Nana's shop. I travel a long trip to get there 20 miles or more. They never disappoint me, I recommend them more then my brother. read more

I have not even walked into this building yet. I Tried calling to ask a question about availability on discounts for Fa/DA card holders and was rudely interrupted and was told that he didn't want to talk. Definitely not shopping here. Even for being a local shop. read more

They are way over priced. Same product down the street at 35th ave and greenway phoenix smoke shop Way cheaper

Negative stars if I could, they sell broken items and then won't replace them. Assuming the big guy in there is the owner, he's a total douche. Terrible customer service. read more

honestly have no idea why some reviews are so negative, i came here just about an hour ago and the old man (didn't get his name) was extremely kind and patient with me, i did go in there already knowing what i wanted which made the process faster, he guided me to what i was looking for, we both shared some laughs and when i was checking out he gave me a free piece of candy from the ones he was enjoying himself, i loved my visit here and i'm happy they close at midnight, this is my new go to smoke shop :) also the prices are really good compared to some other smoke shops! read more

Nana's Smoke Shop - store - Tobacco Shops Near Me - Phoenix, Arizona

See all

Poor customer service on last visit. Long time customer. Beware of lighters that don't work, no returns after 1 day. Dealing with the owners is best. Employees are another story. read more

This is one of those places I stop at for convenience. It has a dive bar feel, but on the low end side. It's small and packed from floor to ceiling with all the usual smoke shop stuff and paraphernalia. Prices are on par with what you would find anywhere else. Staff is helpful and quick to get people in and out. read more

Nana's Smoke Shop - Tobacco Shops Near Me - Phoenix, Arizona

See all

Go anywhere but here. There's another shop even in the same parking lot. Go there. Their prices are about $2 more a piece for my vapes there, I can NEVER go in without being hit on by either the you g bald guy or the old man. Also and the MAIN reason I will never return and say go somewhere else is: I bought two vapes. I walked out and sat in my car and checked them both and 1 didnt work. I walked back in and told them and the old man with the big ol belly and glasses told me no. He said I already walked out. I should have checked them at the desk. I literally had JUST walked outside. Maybe for 2 mins. He would NOT exchange it for a working one. He just kept saying I should have checked it at the desk. Ridiculous. Its one thing if its the next day or hours later but I JUST bought it. I'll never be back. read more

WARNING! she's married fellas. Believe me, I asked . place has a few pretty ladies working there but the one I'm referring to had my ass speechless. damn near forgot what the hell I went there for in the first place. So, besides the large selection of EVERYTHING one could possibly want from a smoke shop and the always awesome staff theres the theres that. Also, the place stays open untill midnight which is later then other shops in area. read more

Updating July 2022- vast improvements. Not 5 star because of the prices being so high - my brother said he's been going here recently and likes it so I went again two times and they have new owner or new management..they all speak English now. The staff are now friendly, knowledgeable, professional and helpful In the middle of the store is a large table of clearance items, mostly disposable vapes, worth checking out. Prices are still high compared to most shops. I wanted to get Vape juice bit they don't carry that. They have disposable vapes, tobacco products, and paraphernalia but you have to go to a sister store across the parking lot for juices and everything related to ecigs, mods, pods etc The juice store is very clean, and has everything. It's convenient for cartridges and coil, you can buy just 1,2, 3 etc individual Or box of $5. Employees are very- knowledgeable, friendly, helpful and professional. The prices are very high!! read more

Love the owner and all the employees. They always know exactly what I'm looking for and have it in stock and fir a great orice! I refuse to go anywhere else. read more

I like it...! ONE of the best smoke Shops in Phoenix ..! There very nice and willing to help and listen read more

I go here all the time and reading these reviews are hilarious the only people that have issues with they items are unaware of they surrounding and their stuff gets ruined never have a problem with the stuff I purchase. Just check your stuff it's that simple and every vape I had got from here I check them before I leave so I don't have an excuse to why my vape just stopped working read more

The owner kept selling us bad torches - we went in multiple times for the same torch model. He kept talking over us saying "it works it works" (it didn't work) The third time we go back, my girl and I wanted to test the torch before we left (to make sure we didn't have to come back AGAIN for yet a new torch). My girl clicks the button a few times to show the owner it doesn't work, and the owner yells at her to stop because "it's going to blow up." ??? He then says how cheap his products are, and blames the manufacturer. Then, when we obviously don't take these responses as a legitimate answer to our wasting $18 on his defunct products, he slams his hands down on his glass counter and yells at us to get out and that we're not welcome back. Lol yeah man, we weren't dying to come back and buy more of your "explosive", broken products anyway, but thanks for giving us the reassurance that we made the right decision. I've been smoking for like 15 years. I've owned well over a dozen torches. This guy is completely clueless - he's just BSing because he sells garbage, cheap products (by his own admission). So I guess I'm just wondering why he's either, 1) selling things that could blow up that easily to his customers without disclosing that (til they come back to return it), OR 2) running a smoke shop when he clearly doesn't know what he's talking about In any case, there's like a thousand smoke shops in Phoenix. Just go to any other one besides this one and you'll have a better experience. Unless you like the idea of spending $20 on products that "could blow up" when you use them as intended. read more

The nicest people!! Great selection, they made shopping and choosing my item so easy. Great recommendations, fair prices, and super close to my house. Highly recommend! Thank you guys! read more

Nana's has been my primary smoke shop for at least 15 years. Historically a great vibe, employees and customer service. Not anymore. All of that has changed. It seems most of the regular employees have gone. The new employees do not seem happy, especially the manager (I think?). This guy has got a braided beard and a bee in his bonnet. He is a rude dude. Clearly annoyed with too many questions. Cheap AF. Wouldn't throw in a couple of plastic clips for the Nectar Collector I just purchased. Fine I'll buy them, got change for a quarter? That is definitely one of those things that good vendors will do. Ensure that the customer has all the equipment necessary. Not only did this jack of no trades refuse to throw in some clips he straight up ignored me when I asked to buy them. Whatever man. At that point I just wanted to bail. So I left without getting the clips and guess what? Nectar collector broken! My own damn fault. Well half. I should have stood my ground and persevered to purchase the proper equipment. I did not know how important those clips were, but now I do. Lesson learned. This is just the most recent example of the treatment customers have been experiencing lately. There are many other issues that I choose not to get into during this review. I have talked with others who have also been going there for well over a decade and they feel the same way. Such a shame. Time to find a new paraphernalia plug. No hard feelings Nana's, you gave me years of good memories. But when negativity presents itself I choose the other path. Peace. read more

THEY SELL FAKE PUFF BARS AND ALL THE OTHER PUFF DEVICES! DO NOT BUY HERE! It's a waste of money and something that usually last me a week, only last me 2 days and it'll start tasting terrible. If you're gonna own a smoke shop and want customers to come back and for your benefit to get more business, SELL REAL SHIT! AND TAKE THE DAMN PRICES ON PIPES AND ALL OTHER THINGS DOWN! Y'all don't know how to own a proper business. Scammers. And rude employees. read more

Nana's is open, despite what Yelp says. Great selection, great prices. The staff is super on point, and they know what they are talking about. When it comes to hookah supplies, they have everything. Legit! read more

I needed a torch for my medical needs. I was in town on vacation and went into the shop. I was amazed with the amount of products and variety they had. I had some questions about ADHD and CBD as well and learned a bit. The staff is very nice and friendly. When I got home the torch was leaking fluid pretty bad and I sent them a message via Instagram and they replied within 20 minutes!!! And I messaged them at midnight! They replaced the torch no problem the next day. I will definitely recommend this shop and will be returning Everytime I am in town!! read more

After several years of spending over $3000 in random items from extremely high in pipes to electric concentrator's for every vaporizers to $400 dab pieces. Two weeks ago I went in and bought $100 piece of glass that was deemed unbreakable. Only for it to break a week later in a perfectly smooth line that was an obvious manufacture defect. I was treated like complete crap and toll I'll give you a 50% discount on a new which means I'll still make my 15% instead of my 65% mark up. They refuse to stand behind their products and lost a good cuppa customer over this ordeal. I would highly suggest spending your money elsewhere read more

Went to Nana's smoke shop for the first time! It's almost overwhelming with the quantity paraphernalia that they have they have a lot of new items that I've never seen. I got waited on right away even though there was numerous people in the store. I spent more than I should have but that is to be excepted. Happy to have a Awesome smoke shop near my house. Keep up the good work! read more

Excellent staff and customer service. I am from out of town and was in desperate need of a puffco atomizer that no other store had available. They went out of there way to make sure I got exactly what I needed last minute on Memorial day. Thanks again! read more

Im going to start by saying that I have a colostomy... Nobody perfect. My wife and I been customers at nanas for as long we been in this area (well over a year) and they were always real quick to get us in and out, almost like we were inconveniencing them by being there. That was ok I guess because in and out for smokes is whatever. Last night I went to replace a broken pipe and that raggedy ass old man was bout as rude as he could possibly be. First it was "man did you fart?" And I said yes I have stomach issues im sorry. He proceeded to make a big ol scene and start walking around the shop spraying air freshener. Very insulting, very unprofessional. We will not be going back unless it is to punch that jerkoff in the throat. read more

This store has a great selection of stuff what kind of customer service do you expect at a smoke shop I mean come on now!!!

I have been told that Nana's has been around for many years. I frequent this shop when I am on this side of town. It's a small building but they have so many items to offer! Cigarettes, pipes, bongs, hookahs, shisha, and more are decently priced here. I believe this is a family owned store. The employees are very laid back and helpful. They also carry Smoke Odor Exterminator candles and sprays which are one of my favorites. They absorb smoke and pet odor but I use them simply because many of their scents smell amazing. A few of my favorites are Hippie Love, Dragon's Blood, Patchouli, and Rasta Love. read more

All I can say is there is no such thing as customer service in this place.Its not a bad place overall, prices seemed fair, decent selection but really rude employees. If you believe in supporting the fine art of customer service or even common courtesy this isn't the place to find. When you bring something up to the counter to pay for and the clerk gives you an attitude that you are a total inconvenience and doesn't speak a word to you, doesn't tell you your total, doesn't say thank you, nothing. People need to remember your customers pay your wage buddy read more

They have a ton of tobacco related products. Water pipes, vaporizers hookahs, sheesh, papers, etc. the prices are always really good and they aren't against a little bartering to make a sale. It's not the prettiest place in the world since it has a dive bar feel. If your looking for a no frills local family run shop this place I'll fit your needs perfectly! read more

Nana's Smoke Shop - Hcigar nemesis with patriot top. Such vape very cloud! Wow - Tobacco Shops Near Me - Phoenix, Arizona

Excellent place for well priced merch. Love that they rep SeedlesS! I like how cool the dudes behind the counter are. They are easy to work with and welcome you in! Some shops the guys are rude and standoff ish and that's lame, these guys treat you right! read more

!!!!!!!!!!!!!!!!!!!!!!!!!!-WARNING-!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This place charged $520.00 dollars to my credit card when I only spent $27.00 dollars. Then ask me to drop the dispute with the bank and the manger would pay me back in cash. Sounds like someone is running a shady shop. read more

I would like to start by saying I've been a customer here for 17 years and until recently it has always been awesome. I'm not sure if it's new management or they are hurting for business or what, but the last time I came in to make a purchase I was told they No longer sell the Vape pen that I had purchased from them I was actually looking for replacement coils and the older gentleman behind the counter quickly said to me we don't sell those. I said but I bought this here and I've bought other replacements here before, then I spotted some on the shelf so I asked if I could buy those and how much they were his first quotehe said to me they are five dollars I said OK I'll take them all then he says wait wait wait I think these are more expensive, Which they are not because I have purchased them there before and the previous man sold me two for eight dollars. The old man picks up the phone speaks another language hangs up then tells me they are $10 apiece I said fine I'll take two. One of them was broken and does not work after this I will not be going back and I've spent thousands at the store. read more

10/10 smoke shop would most definitely recommend, staff is great super friendly and always make you feel welcomed... store is always well stocked with all types of things from some of the best shisha to a lot of great named brand glasses from Clover glass or diamond glass excellent prices! Would definitely recommend coming in and shopping with them read more

DONT GO HERE ! I purchased a puff bar here and it was boof, it was already burnt and the light was red (normally blue). i went back to the store and they said i was hitting it the wrong way. Went back and got another one and it keeps hitting after i hit it. Their puffs are fake read more

Beware for faulty product! I was extremely dissatisfied with the customer service shown at this smoke shop. I bought four disposable vape product known as puff bars about 3 days ago. I opened my last one today and noticed that it was not firing and was completed defective. After work I made my way into the shop and politely explained what had happened. I demonstrated how the light at the bottom (which means it's firing) would turn on but no vapor would come out. If I had actually used the vape to completion, it would have had a flashing light rather than a solid light. After demonstrating that I had been sold a non working product, the gentleman behind the counter then asked why I didn't bring it back the day I had purchased it. I explained I go through about one a day and had just opened this Vape today and was quite disappointed that it didn't work. He then explained that he couldnt do anything for me because it was not the day of purchase. As I was about to walk away the employee then offered if I would like to purchase more he could "help me out". I will not waste more money on potentially defective products. I understand this sort of thing happens with mass production, which is why almost any other smoke shop would have resolved the issue right away. I am disappointed, but no know not to waste my time with this establishment! read more

Nana's carries a lot of tobacco related items, but I go there purely for their hookah and shisha selection. They carry large boxes of Coconara charcoals (coconut coals for hookah... if you haven't tried these you really need to), plus various flavors by Fantasia, Fusion, Al Fakher, Potion, Hookah Hookah, Hookah Freak, and now Deja Vu. I have also seen Khalil Mamoon and Magdy Zidan Egyptian hookahs, plus MYA hookahs. They charge you a little extra for using debit so try to bring cash. Nana's probably has the best selection out of all the north valley stores that I have been to thus far. read more

If you need some brass knuckles, a switchblade, or you are under age and need some tobacco or sheesh, hit this place up.