Extremely kind and caring staff, they made the environment super comfortable and a safe space to be…read moreyourself!

I started treatment at A Step Forward this past May. I felt…read morean immediate comfort being there, from the welcoming by Diana in the front office, to my primary therapist Caprice Haverty MD. Since working with Caprice, she has enlightened my struggling life, and treats me with care and concern, but moreso, has been recently helping acquire special services with Kaiser Permanente by speaking to certain doctor's on my behalf about needing a 'medically necessary' medication, all the while, while she has been on vacation! And! with her help I was approved to receive the services needed through Kaiser! This is the quality of services you receive from A Step Forward/Caprice Haverty. They care about your well-being and success in life! I look forward to continue working with Caprice and her staff, indefinitely.

Wow and double wow. I would like to think I am as healthy as the next guy, active and rolling along…read morethrough life as though I am invincible. I started having some side pains that pretty much scared me, and my healer friend directed me to Cheri. She had me fill out a diet/exercise questionnaire, and then started to "muscle test" different body areas. Based on her (less than 2 minutes) diagnosis, I was put on a food regimen to avoid certain foods I didn't know I was allergic to. I also got some natural supplements. In a day my pain was gone. In two days my belly started to diminish. In a week I was 5-7 years younger. And I am still losing weight with no effort. 'S a fact.

After seeing many doctors that only took care of the symptoms and not the cause of our health…read moreproblems, my daughter and I went to see Cheri . Within a few days of starting her diet and reccomended supplements , my daughters acne disappeared! and I started to feel more in control of my anxiety, insomnia and digestive problems . She gets 5+++

I could not overstate the impact Caree has had on me and my family. While counseling support/advice…read moreis highly personal, I can attest that Caree's philosophy and approach is straightforward, simple in nature and therefore easy to apply. Listening to excellent advice is great, but actually implementing change is transformative. Caree provides easy to understand tools, that apply to real life and can be used anytime and anywhere. Her approach is underwritten by a sincere desire to listen, and allow the individual to fully express themselves before opining on what is to be done. No psychological-speak, Caree makes you comfortable because she is relatable and kind in her approach. Her office is warm and inviting - a place you're always happy to go back to. I highly recommend Caree to anyone and everyone.

Working with Caree Brown has already been a truly hopeful and meaningful experience for me and my…read moretwo adult children. We've participated in both family sessions and individual sessions, and one thing we all agree on is that she gives us hope. Her approach and techniques have been very useful so far, and even in this early stage, we can already see a light at the end of the tunnel. After meeting with her, we feel encouraged, supported, and optimistic about the healing work ahead. Caree is an excellent therapist from what I can tell, and I genuinely feel that we are in good hands. I'm grateful for her guidance and truly look forward to the growth, healing, and progress we will continue to make together. Highly recommend.

I want to say that Matt is one of the best therapists I've ever had. I've been working with Matt…read morefor about eight months now and he has helped me understand and learn more about myself than I ever had before, and that has helped me improve every aspect of my life, from work, family, friends, and even my spiritual faith. Matt has a great ability to ensure you are heard and understood while giving you the tools to truly reach your goals. And his approach is extremely goal oriented: he has regular check-ins to make sure you are moving towards the goals you have set for yourself. I highly recommend Matt!

My husband and I saw Matt for 5 months, and we were very pleased with our progress and grateful for…read morehis approach. He's structured, which holds everyone accountable and gives tangible things to work on. He frequently asks for feedback and really acts upon it. We're ending because our relationship is in a good place right now, in very large part to Matt!

Terry Linscott, licensed family and marriage counselor, is just the right type of knowledgeable and…read morecaring individual that you can trust to guide you through the most difficult times. She is warm and engaging. Her style of counseling works well with all types of personalities. Appointments are easy to make and she is very responsive to telephone messages. Working out a payment schedule or dealing with your insurance is not a problem. The center is conveniently located off a main boulevard and public transportation. The facility is clean and quiet. It's a very comfortable atmosphere.

I just ended my couples appointments with Terry Linscott after two months. I did this because I…read morerarely felt heard by her and often felt like she was disregarding my feelings. Most of the sessions ended with me feeling really upset and frustrated and my husband feeling unsure of what to do next. I should say he liked it more than I did. I also never felt like she gave us any tools or structure that would help us with our issues. Most sessions just rambled about til the hour was over and then we would do the same next week. There was rarely anything to take away from it all. In addition, to me it felt very lopsided - we spent a lot of time focusing on making sure my husband felt heard and when I finally expressed to her that I wasn't feeling heard she didn't even stop to process or consider it. She did say "Fine I'll listen now" but after a month of feeling that way, just to get such a curt response with no reflection or explanation sealed the deal for me. We both ultimately felt that we gained very little from the experience. We will be looking for a new therapist.

Whitney is all of the things I needed in a therapist but never experienced. I wasn't so sure after…read moreour first session if I'd be returning for a second as she offered something I wasn't ready to accept- someone who accepted me as me and created a loving, safe place for me to just be me. We joke about it all these years later, but coming back for those follow up sessions would be exactly what I needed and truthfully, what I was lacking in my life. Whitney embodies compassion, care, empathy, and love and provides the safety of allowing me to show up as I am on any given day ready to help me unpack whatever I bring her. I came to her at a point in my life when I had shattered as a person. She has been by my side through some incredibly challenging times and there isn't anyone else that I would want in my corner when life happens. Whitney is an incredible therapist. If you are looking for someone who will see you as you are, accept you as you are, and who will walk by your side as you navigate the triumphs and challenges life throws at you, she is the one you need. I think she's pretty amazing and am thankful for her every day.

A few years ago, I found myself at dark point in my life. After a whirlwind of an 8 years in which…read moreI lost some of the most important people in my life, in addition to the pandemic and the ramifications of it, I knew it was time to seek help. I tried one avenue, but it just didn't work. So I went on a search for a different therapist. And that search went on day after day, hour after hour. I spoke to some, but nothing ever felt like it was the right fit. Until one day, when I was feeling defeated, I stumbled upon Whitney. I took a look at her website and read her reviews and felt hopeful for the first time in days. From the moment I first spoke to Whitney, I knew she was the one to help me. Two years later, and I can say with absolute certainty that choosing Whitney to be my therapist was one of the best decisions I have ever made. Whitney is compassionate, thoughtful, and incredibly knowledgeable. She knows how to create a warm, comfortable and supportive environment where you feel safe to tell her all your thoughts and feelings. She's patient and kind, and never gives up on finding ways to help you. She has been such a positive light in my life, and has helped me overcome so much. While I'm still a work in progress, it's all thanks to Whitney that I have made it this far. And that is why I recommend and will always recommend Whitney. If you're looking for someone to help you get back onto the path to happiness, you've found her.

Had the absolute worst experience with this office. Tried to make an appointment over 2 weeks ago…read moreby calling during normal business hours. His assistant didn't answer. Got a call back from her and she told me she had to look into how to get me scheduled in, but that she would call back soon. She didn't call me back. I called to follow up with her and she said that she was going to look into it that day and that I should receive a call from her in the next 1-2 days to get scheduled. Over a week later and NO CALL back. I called them back again and it has been a few days and she has still not returned my calls. I had been waiting to book an appointment with them and they wasted my time for over 2 WEEKS. I wanted to see Dr. Aldava because of the great yelp reviews he received, but the lack of professionalism and poor service by his assistant has completely turned me off from this place. I can't speak to how Dr. Aldava is as a clinician, but his assistant is horribly incompetent. Dr. Aldava, if you care about getting new patients and not WASTING THEIR TIME I suggest you get a new assistant immediately. If you don't care then keep doing what you're doing. I wouldn't recommend this office to anyone.

I started seeing Dr Aldava when I was getting stressed out with all the care-giving I was doing for…read moremy mom, in addition to all the everyday stuff we all have to do. He really had some good insights and ways of coping with my stress that I still use. I relied on him for a lot of support through my mom's death and he's been a huge help dealing with my feelings and thoughts. I recommend him unreservedly.

If what you need is a therapist who will ghost you after talking on the phone and setting up a…read morevirtual meeting for a few days later, well Terry is for you. If what you're actually looking for is a therapist who will follow-up with what they say and treat you with a little grace and respect, I suggest you look elsewhere.

I would see Terry during periods when I felt most anxious. Terry's calm, centered and thoughtful…read moreresponses, were just what I needed. I highly recommend her. Jerry K.

My husband has been struggling with alcoholism for a while, and I began looking for potential…read moreresidential programs that might be a good fit for him. I filled out an online form with my insurance information to get a quote and more information, and received a call no more than 10 minutes later. I did not expect that at all! Alexa was on the other end of the line and was so caring, thoughtful, and informative not only during that first call, but throughout the week as the situation with my husband escalated. She and New Start were so helpful in helping me figure out the best way to get a referral from my insurance, and even gave some advice and comfort as I contemplated taking my husband to the ER (with the explicit caveat that they are not medical professionals). Alexa checked in regularly to see if we needed any help in getting my husband to the facility and had provided lots of helpful information about the program beforehand so my husband could make an informed choice about which program he wanted to go to. This was about a week ago. Fast forward to today. My husband has been in the program for about a week. Even after he entered the program, Alexa has been really helpful and responsive with some follow up questions I had. As for the program itself, it seems to be wonderful. Great structure, great staff, great facilities (my husband is at the house in Concord, CA). Of course, any program is only as good as someone's commitment to recovery and of course recovery is a lifelong journey. However, it does seem (and I am hopeful) that New Start is giving him a solid foundation to support this journey throughout his life. Thank you so much to Alexa and the New Start team!

Absolute sham of a care center. Sexual assault swept under the rug by staff, counselors and…read moreso-called on-site medical personnel. Given the wrong medicines, double-dose administered on record, male staff not announcing that they were barging into female quarters, individuals from off the streets just able to walk into unsecured buildings, where residents sleep, nothing was done about these problems while I was there as a veteran, their veteran liason was overwhelmed and would not address me, acting like if they did not acknowledge me and the constant trauma incurred by their failure to execute ANY appropriate protocol, even for suicide watch, then it must not have happened. When interviewed by State investigator, I wanted a veteran counsel in the room with me, he shut down the meeting and claimed "it just must be too soon and you are too messed up to talk". Wowie-WOWWOW. I urge ANYONE CONSIDERING NSRS TO FIND A SAFER FACILITY FOR INPATIENT CARE, ANYWHERE ELSE BUT THERE.