Dropped off our boat at the end of the season in October 2022. Unfortunately, due to unforeseen…read morecircumstances we were not able to retrieve it in early spring as usual. I reached out to Bill on July 24th and advised I needed to register the boat. He said to call next day, and he could meet at the boat landing. I called on the 25th - he said he was mistaken and couldn't do it that day and to call him Wednesday. I called Wednesday, and Thursday and received no response. Friday, my boyfriend called. Bill answered and told him the boat would not start - said there was "no spark". My boyfriend advised him we were heading south on Sunday, but he would be back the following weekend with a bunch of guys and would like to have it. Bill said he would look at it and asked him to call him the following Wednesday. He did (in the morning) and Bill said he hadn't looked at it yet and to call at the end of the day. That call, as well as my call and text went with no response. My boyfriend called Thursday morning and again, no answer. I called Thursday afternoon and Bill answered. I advised I was checking on the status of the boat. He said, "I haven't figured it out yet". I said "ok". He said, "I'll let you know when I do". I asked, "do you know when that will be". He said "no". I then asked if there was a problem and if he didn't want to do it. He said, "I looked at it and haven't figured it out yet, if you want to get it and take it somewhere else, have at it". I responded that we have been very patient, and he has not been communicating. He said (with a sigh) "Listen" and then hung on me like a coward rather than talking to me like a man. He then had the audacity, when my boyfriend tried calling him three times the following morning, to text him and say that I was rude and to come get the boat off his property. He hung up on me, but I was rude... Later that morning, my boyfriend went to get the boat as requested, however, Bill nor the boat were anywhere to be found and attempts to reach him were ignored. I text Bill and told him he had an hour to get to the shop and produce the boat he told us to get off of his property or I would call the police. He didn't respond right away, but when he did his simple response was "Good luck". In the meantime, I reached out to the police who were more than happy to help. In a short amount of time, I was advised by the Deputy that he contacted Bill, and he said he would have the boat at the shop ready to be pulled out of there by 2pm the next day (August 5th). It was there and we now have the boat just shy of two weeks after first contact. It's a shame because we have dealt with him for many years. But clearly loyalty and professionalism are not his strong suit or even in his wheelhouse. I understand if someone is having a bad day, but clearly, he decided he didn't want to deal with the issue, or couldn't because he's incapable, and didn't have the guts or common decency to let us know. Based on the reviews I have since researched, I shouldn't be surprised. I guess we were fortunate the place didn't burn down as it did several years ago. We are happy to be taking our business elsewhere. And those of you considering services here should do the same.
