Christina, Since I can't reply to your comment I'll submit another review especially since there's…read morea lot of misunderstanding on your part which I don't know why because you saw all of this first hand. Also, if you genuinely did care about customers like you say in your response you could easily give me a phone call to discuss instead you post a response with false information. You only care about making yourself look like a good business owner. My appointment with Lily should have never been scheduled if she was going to be out of the country. I never, ever refused to pay for my service. I paid the FULL AMOUNT OF $88.00. I said that I was "disappointed I was being charged full price for a service that was so bad and wasn't even complete" I spoke directly to you and made that very clear and when you just shrugged your shoulders and said "sorry" I said that's really disappointing and that you just lost a loyal customer....you shrugged your shoulders again and walked away. That doesn't show any type of sympathy that shows greediness. A dazzle dry mani pedi never takes over 2 hours, I've had many of them at Q Spa. The tech struggled through every step of the pedicure and manicure. You offered for someone else to finish my service and I said I need to be somewhere in 10 minutes (this was after being there much longer than the service typically takes) and you didn't respect or care for my time you insisted someone else paint my nails. I felt very pressured to stay. I will not be returning as a customer so the partial refund on a future visit does not satisfy or fix my previous experience. Once again, you want me to come in and spend more money to make the problem better, that will not be happening.

They were busy at the end of the day but able to take me for a pedicure and manicure. They gave me…read morea snack tray with water, a can of Ginger Ale , a bag of chips and a bag of nuts

Kaylee was incredible. By far the least painful wax I've ever had. my brows look amazing! Will…read moreabsolutely be back.

The facility was extremely clean! Everyone was friendly and it was a relaxing environment…read more Ava was my esthetician. She made me feel relaxed and comfortable. She explained every detail of every step before she waxed an area. She also recommended products for skin care. I love them. Cassandra at the front desk, was so helpful and answered all my questions about the package deal they were offering for the month of October. She saved me a lot of money . I would definitely recommend this spa for waxing.

Just moved to Plymouth and needed to find a new skincare place. Found this place online. Super easy…read moreto make an appointment online through her website and was able to get in same day. :). Got my eyebrows done and the glow and go facial. Cute little office in building B. Plenty of parking too. Very happy and plan on making future appointments with Sarah.

Wonderful! I go every 4 or so weeks for wax. She's very reasonable in price great new studio an…read moreshe's so honest and honest with you!

Wonderful service and lovely people!! Great massages (Jen) and waxes (Jess); you will not be…read moredisappointed!!

I thoroughly enjoyed my facial! As a first timer I was not sure what to expect and I was relaxed…read moreand I have to admit my skin felt so much lighter when it was done. I love the historical details of the facility. I have never felt so tall as I did in the rest rooms or using the stair rail. You have to be careful in the rest room as they are made for small people. The facial was absolutely wonderful. I was so rested when it was done. My esthetician was Susan and she was great. Lots of experience and asked good questions about my skin care regimen. I never felt pressure to buy lots of products or to purchase additional sessions. They offer a multitude of therapies, all of which I would love to try at some point. Conveniently located near Plymouth Center. There is not parking directly at the building, but lots of parking available at St. Peter's Church. Definitely a place to go to again.

I was in town visiting family and wanted to get my hair done. I just needed a simple, partial…read morebalayage with a trim. My sister had recommended Noella to me. Having grown up in Plymouth, I hadn't heard of it before, but I was willing to give any referral from my sister a try. I was so grateful for my experience there. I was able to book an appointment over the phone. Parking is available on the street. The place itself is adorable. Not your standard, salon environment in the best way possible. It's almost as if it is an older, bougie/victorian home that's created on one side as a Salon with beautiful natural light leaking in and a place to watch passersby on Main Street, and on the other side, an adorable gift shop/boutique with clothes, gifts for children, skin care, and of course - hair care. Such an adorable idea. I loved my Services. I had my colorist do a partial balayage on my hair. She was very patient and listened as I told her what I wanted. She really listened and did exactly what I wanted. We chatted for a while, and it didn't seem to take long at all. She was so warm, kind, friendly, and patient. Both were. Same thing with my stylist who did my trim, a lot of attention paid to it and a really nice blowout thereafter. I left feeling refreshed and felt like my hair, although colored, was healthier than when I got there. Overall, the experience itself, the services provided, the convenience and Price-this place comes highly recommended. In fact, I'm already looking forward to my next return in which I will go back and treat myself again. Shout out to the amazing care I received while I was there by the owner and colorist-Melissa and also stylist-Sinead who did my trim.

Just wow! Great consultation? CHECK! Great color? CHECK! Great hair cut? MASSIVE CHECK! But more…read morethan that, your pampered and an atmosphere that is relaxing and dropdead, gorgeous. This hidden gem, up a few steps offers more than just a haircut. It is a full styling experience with a beautiful store that has clothing. I've seen nowhere else in the area, specialized skin products, and even a wonderful offering a baby toys! This place is perfect for that getting your hair done while shopping for a great dress to wear to a wedding or a baby shower... So many cool toys and hair, products and clips and bells and whistles. Oh my goodness. This place has got the vibe down.

I had such a wonderful first time experience! I came in as…read morea new client and had never had a facial before. The entire facial process was so relaxing, and the neck massage was absolute heaven. Laurie was amazingly polite, knowledgeable, and professional throughout the entire appointment. She made me feel completely comfortable and answered all my questions. She even included a little goodie bag with samples of products used, which was a very nice touch. 5 stars!

I booked an appointment to celebrate my birthday...Laurie took great care of me. I had a wonderful…read morefacial and my skin looked and felt beautiful afterwards. She took the time to explain the products she used and even sent me a link for a more inexpensive peptide serum for my skin type and wallet. And by the way, I love the product she recommended. Laurie is sweet, kind, professional and most importantly she is passionate about skin care. Book with her today!!!

I've had a few facials here and will definitely be back. The booking process is simple and those…read morethat work there are professional and knowledgeable. The spa part is gorgeous, quiet, intimate, refreshing and clean. I've been to other spa's in the area and much prefer the intimacy and individual service that this spa offers. They offer a wide variety of facials for all ages and skin types, clearly describe them and the price point is totally appropriate for the service you get. The facials I had were wonderful and relaxing and I could definitely feel a difference in my skin (I just need to go more often).

Abbey was an absolutely amazing makeup artist to work with for my wedding day makeup. From the…read moretrial through the day-of, she made the entire process feel easy, comfortable, and stress-free. She really takes the time to listen and ensures you're getting exactly the look you want, which made me feel so confident going into the day! She made sure not only I, but everyone in my bridal party felt beautiful and taken care of. Abbey was thoughtful about every detail, even making sure I had all the touch-up items I needed to get through the night. My makeup lasted all night long, and I truly felt so beautiful. We couldn't have asked for a better experience and would highly recommend Abbey to anyone looking for a talented and attentive makeup artist for their wedding!

Abbey did an amazing job on my makeup for my passport photos. It was a great experience that left…read moreme feeling beautiful.

We had our small wedding party use Ellen, Angela, and Taryn to get us ready. We did wedding hair,…read moreand make up. Everything was great from start to finish. I opted to do a wedding trial hair, and make up appointment with Taryn. Gives you an opportunity to get to know each other, talk over styles, and colors. There was a Nor'Easter the day of our wedding, but we couldn't have asked for a better space to get us ready. We highly recommend Ellen, and her crew of talented ladies. Thank you all so much!

Ok, not sure why the other reviewer didn't just dispute her charge and call it a day, but it did…read moreinspire me to write my own experiences which were, thankfully, the opposite. I had been recommended Blossom and Root by a friend, and I am so glad I actually set up an appointment and went. I have a lot of social anxiety so I was relieved to get in the door and be made to feel welcome and at ease. I worked with Angela who listened to the rough outline of what I wanted and executed a cut and color that far surpassed what I have gotten in the past. I requested edgy with lots of color and got exactly what I asked for. I couldn't be happier.