Ben did a great job on my nails and helped me choose between gel vs builder or gel x. Great friendly service, highly recommend!

We wanted to give this business every opportunity to make things right before leaving a review. Unfortunately, after both my wife's experience and my own conversation with the owner, I don't feel comfortable recommending this salon. My wife came in for a dip manicure and a regular polish pedicure. Before the services began, she specifically asked whether the dip powder and regular polish could be matched because she likes her fingernails and toenails to match. She understands they are different products and that they are never perfectly identical. She gets this combination of services regularly. She wasn't expecting a perfect match. She expected the technicians to help her choose the closest matching polish, which has been her experience at every other salon. During the color selection process, she chose a color she was later told wasn't available. After another mix-up, she agreed to use a different color the technician brought to her, believing it was the closest match because she had already explained that matching was her goal. After both services were completed, her dip nails were a bright hot pink while her toenails were a noticeably different orange-pink. This wasn't a minor difference between dip powder and regular polish. They were clearly different colors. Instead of asking them to remove and redo the completed dip manicure, she made what I thought was the more reasonable request. She simply asked if the regular polish on her toenails could be changed so they would better match her fingernails. She was told to wait, which she agreed to. When the technician returned, instead of discussing a color change, she repeatedly told my wife that she was "mean" and accused her of changing colors over and over again. From everything my wife described, and from what I later discussed with the staff, that simply wasn't accurate. The back and forth beforehand was about finding an available color before the services began, not repeatedly repainting her nails. My wife eventually asked the technician to please stop being ugly to her. No one stepped in to help, and she eventually paid and left with polish still left on the skin around her toes because the interaction ended so abruptly. When she met back up with me and told me what had happened, I suggested we give the salon a chance to make it right before posting any review. I returned to the salon with the receipt. I did not ask for a full refund. The total bill for my wife and daughter was $178. My daughter's services were fine. My wife's dip manicure was fine. I was happy to pay for all of those services. I only requested a refund for my wife's $49 pedicure because the requested correction was never completed and because of the way she had been treated. The employees told me they couldn't authorize refunds because the owner wasn't there. I suggested we call her, and eventually I spoke with her directly. The owner offered two options. She offered to redo the pedicure, or she offered a $15 refund for the polish portion of the service. I respectfully declined both options. After the way my wife had been treated, neither of us was comfortable having her return for additional services. I also declined the $15 refund because, by that point, the issue was no longer about the cost of the polish. It was about the overall experience and the way my wife had been treated. I explained that I wasn't asking for a refund on everything. I was simply asking for the pedicure to be refunded because of the overall experience. The owner disagreed and ultimately told me that if I wanted to leave a review, I should go ahead and do so, and that she would respond. So here are the facts. This review is not because of a color mismatch alone. Mistakes happen, and those are usually easy to fix. This review exists because a customer politely asked for a simple correction, was repeatedly called "mean," left without the correction she requested, and then, when we gave the business an opportunity to resolve the situation reasonably, no meaningful responsibility was taken for how she had been treated. If someone had simply apologized and helped my wife choose a closer matching polish, this review would not exist. If the owner had acknowledged that speaking to a customer that way was unacceptable, this review would not exist. Instead, what should have been a simple five-minute solution became the worst salon experience my wife has ever had. If you're considering spending nearly $200 here for yourself or your family, I think it's fair to know exactly how this situation was handled before deciding where to spend your money. read more

I should have been charged for a polish change rather than a pedi because that is what I got. She basically pretended to push back my cuticles and went through the motions but half the time she wasn't even touching me. Worst pedi ever. I won't be back unless someone else is paying. Very disappointed. read more

Pedicure.2nd time here. Won't come back. Both times asked to go shorter and they refused. No massage just rub lotion on. Very quick and expensive for what you get. Now know why both times I dropped in they were not busy. read more

I don't leave negative reviews often because I know mistakes happen. I also understand that dip powder and regular polish are different products and will never be a perfect one-to-one match. I've been getting dip manicures and regular polish pedicures for years, and every salon I've been to has helped match the regular polish as closely as possible to the dip color I chose. That's why, before we even started, I specifically asked if the two could be matched. I was told yes. I chose a color that wasn't available, then after another mix-up agreed to a different color the technician brought over. Since I had already explained that my goal was for my fingernails and toenails to match, I trusted the technicians to recommend the closest matching polish. When everything was finished, my dip nails were a bright hot pink while my toenails were a noticeably different orange-pink. This wasn't the normal slight variation between dip and polish. They were clearly different colors. I didn't ask them to redo my dip manicure. I simply asked if they could change the regular polish on my toenails so they would better match. I was told to wait, which I gladly did. About ten minutes later, instead of helping me, the technician repeatedly told me I was "mean" and accused me of changing colors over and over. That wasn't true. The only request I made after my nails were finished was to change my toenail polish so it matched my fingernails more closely. I calmly explained that I wasn't criticizing her work. I simply wanted the colors to match like I had requested before the appointment even started. She continued calling me mean, and I eventually had to ask her to please stop being ugly to me. No one apologized, no one offered to help, and I eventually paid and left. My pedicure was even left with polish still on the skin around my toes because everything ended so abruptly. My husband encouraged me to give the salon a chance to make things right before posting a review. He returned with my receipt and did not ask for a full refund. He only requested a refund for my $49 pedicure. The owner offered either to redo the pedicure or refund $15 for the polish. After the way I had been treated, I wasn't comfortable returning, and we didn't feel the issue was simply about the cost of the polish anymore. It was about how I had been treated. Good customer service isn't about never making mistakes. It's about how those mistakes are handled. If someone had simply apologized and helped me find a closer matching polish, this review would never have been written. Instead, I was repeatedly called "mean" for making a polite request and left feeling embarrassed over something that should have been a simple fix. read more

WORST experience ever. I have been going there for a long time. paid $74 for a pedicure. all they did was polish my nails. Didn't do any services you would expect with a pedicure. I scheduled a Manicure and pedicure and they did not have time to do my gel manicure. I cried all the way home. read more

This is my third time going to Nail Toepia but 2nd time going to the Polson location. Although the staff is very nice, I made an appointment but was bounced around between 3 staff members which did not make for a relaxing appointment. The gel nail polish was put on quickly. For $120 after tip, this was far more than I would have paid for an uneven/messy polish job. There is visibly something under the polish because it was extremely rushed. All of my nails are various lengths and the polish is crooked. There is a great ambiance inside, but I am not willing to pay that much for this type of work again. read more

Nail Toepia - Uneven and messy polish. - Nail Salons Near Me - Polson, Montana

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I have visited all the Nailtoepia locations and there is a lot to be desired when it comes to quality, value and how they remove gel polish. The use of electric files for gel removal has damaged my nails. They put speed over quality of care. When NailToepia opened in Polson, I tried them to be disappointed again but after some time, I decided to give NailToepia another try. Bentley did the best pedicure to date in Montana and he even agreed to soak the gel off my nails. I asked for a simple design (which he did a great job) and they charged me $35!!! Because of the lack of competition it's already expensive here compared to other areas, but $35 for a design? Unacceptable. When I returned, I requested Bentley and reminded him I like almond shape. In my 20+ year of getting manicures, filing the nail has always been apart of the manicure. This time I was charged a custom price of $5 in addition to the manicure because I requested almond shape. I was never charged this before, even at NailToepia. I'm back to searching for a nail salon. What's next? $5 for cutting my cuticles? I hope the salon can re-evaluate it's practices and do better. read more

Mani/pedi. 5 stars! Lime did a beautiful job on my pedi. I have difficult toes so I really appreciate the extra effort! Brandon did a fantastic job on my mani. I got just what I wanted! Everyone in this shop was kind and made me feel comfortable. Very professional too. Whenever we visit Polson, I will be coming here! read more

They treated us so well! We had two little girls and they put them in princess chairs and made special designs on them. Very fun! Also, excellent massage for a pedicure. read more

No waiting and quick service!! Thank you guys! Foot massage-yes please! I was late and they still took me in right away!!

Amazing job on both sets of my nails love the details and designs everytime pricing is a bit more than what I'm use to but that's okay great job read more

Nail Toepia - Nail Salons Near Me - Polson, Montana

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If you're looking for the fastest pedicure in town this is your place! Don't expect any massage even if you're paying for the "utopian" their most expensive option. read more

I do not recommend, they are over priced. And they fuck up my nails every time, they made my nails super long and not the shape I wanted. How does one wipe with nails like that? Not me! So I had to cut them down myself. They over charged for the simplest nail design. Don't go here, there are plenty of better places in polson. read more

Worst manicures we've ever had! My two daughter came in and each got a manicure and pedicure. I paid for the second most expensive pedi and didn't even get ANY kind of foot or leg massage. My oldest daughter got acrylic nails and two of them popped off after 3 days, the rest after a week. My acrylics started lifting almost immediately and went well over the skin on my fingers, leaving the worst ridge as they grew out, constantly getting caught in my hair. My girls were done with both their mani's and pedi's before I even got to start my mani (I had to sit and wait about 20 minutes). The salon itself was cold and quiet, no music playing. I spent over 400 with tip and definitely felt that it was wasted. I understand they're new - they have some work to do! On the plus side, the staff was really nice. read more

For a quick and complete manicure, this is a good option. They are right next door to M & S Meats, which have local beef and bison to purchase. Check that out too. read more

Worst job I have ever experienced. Guy did not even cut each nail. He was not interested in doing a good job. 60 bucks should have been 20. Was there for 20 mins anc done. read more